Carers Grants

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Dear Mr Neary,

LBBD/57999

Your FOI request has been considered and the information is set out
attached.

If you need any more information, or if I can be of any further help,
please contact me.

If you are not satisfied with the way that I have dealt with your request
you can make a complaint by writing to the Corporate Complaints & FOI
Team, Room 104, Town Hall, 1 Town Square, Barking IG11 7LU.  Alternatively
you can make your complaint on-line at [1]www.barking-dagenham.gov.uk or
you can e-mail your complaint to [2][Barking and Dagenham Borough Council request email].

If you are still not satisfied, after following our Corporate Complaints
procedure, you can take your complaint to the Information Commissioner. 
Full details of how to do this will be made available on request.

Regards,

Danielle Hazell | Complaints and Information Officer, Children's Adults
and Community Services

London Borough of Barking and Dagenham  Room number - 218   Barking Town
Hall .

Phone: 020 8227 2111  Fax: 020  8227 2156  

Email: danielle[3].[email address].uk  [4]www.barking-dagenham.gov.uk

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References

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3. mailto:[email address]
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I am currently out of office until 03.01.12. I will get back to you on my return.

Thank You

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I am currently out of office until 23.01.12. I will get back to you on my return.

Thank You

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Dear Mr Neary,

LBBD/57999

This further request is being dealt with by the team and I will aim to have your response completed by the end of this week.

Thank You

Regards,
 
Danielle Hazell | Complaints and Information Officer, Children's Adults and Community Services

London Borough of Barking and Dagenham  Room number - 218   Barking Town Hall .
Phone: 020 8227 2111  Fax: 020  8227 2156  
Email: [email address].uk  www.barking-dagenham.gov.uk

show quoted sections

Dear Mr Neary

A copy of the response was sent out to you on the 15 December, please see
below.   We are sorry if you did not appear to receive it, do you still
wish to proceed with an internal review of your Freedom of Information
request?

Kind regards

The Complaints Team

From: Hazell Danielle
Sent: 15 December 2011 09:03
To: '[FOI #93253 email]'
Subject: FW: LBBD/57999

Dear Mr Neary,

LBBD/57999

Your FOI request has been considered and the information is set out
attached.

If you need any more information, or if I can be of any further help,
please contact me.

If you are not satisfied with the way that I have dealt with your request
you can make a complaint by writing to the Corporate Complaints & FOI
Team, Room 104, Town Hall, 1 Town Square, Barking IG11 7LU.  Alternatively
you can make your complaint on-line at [1]www.barking-dagenham.gov.uk or
you can e-mail your complaint to [2][Barking and Dagenham Borough Council request email].

If you are still not satisfied, after following our Corporate Complaints
procedure, you can take your complaint to the Information Commissioner. 
Full details of how to do this will be made available on request.

Regards,

Danielle Hazell | Complaints and Information Officer, Children's Adults
and Community Services

London Borough of Barking and Dagenham  Room number - 218   Barking Town
Hall .

Phone: 020 8227 2111  Fax: 020  8227 2156  

Email: danielle[3].[email address].uk  [4]www.barking-dagenham.gov.uk

.

E-mail confidentiality notice. This message is intended for the addressees
only. It may be private, confidential and may be covered by legal
professional privilege or other confidentiality requirements. If you are
not one of the intended recipients, please notify the sender immediately
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computer network. Do not copy this email or use it for any purpose or
disclose its contents to any person:to do so maybe unlawful.

References

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1. http://www.barking-dagenham.gov.uk/
2. mailto:[Barking and Dagenham Borough Council request email]
3. mailto:[email address]
4. http://www.barking-dagenham.gov.uk/

Dear Mr Neary,

LBBD/57999

Please find below the answer to the first questions as requested.

The non-ring fenced DCLG allocations for the years in questions were:
2008/09 £1017618
2009/10 £1076243
2010/11 £1135749

I apologise for the delay in getting the information back to you as requested. If any further clarification is needed please contact me.

Thank You

Regards,
 
Danielle Hazell | Complaints and Information Officer, Children's Adults and Community Services

London Borough of Barking and Dagenham  Room number - 218   Barking Town Hall .
Phone: 020 8227 2111  Fax: 020  8227 2156  
Email: [email address].uk  www.barking-dagenham.gov.uk

show quoted sections

Mr Mark Neary
Via email

Corporate Complaints Team
2^nd Floor, Roycraft House
15 Linton Road
Barking  IG11 8HE

Reference: LBBD/59341
Date: 25 January 2012

Dear Mr Neary

Stage 2 Corporate Complaint LBBD/59341 Re: FOI Review

I am sorry that it has been necessary for you to complain to the Council,
your e-mail message was received on 24 January 2012. 

I have sent a copy to Janet Ryan (Complaints & Information Officer) 020
8227 3636 in the Adult & Community Services Department who will
investigate the matter under stage 2 of the Council’s Corporate Complaints
Procedure.  You will receive a direct response by 21 February 2012.

I shall be managing the progress of your complaint, if you have any
enquiry, or have anything you wish to discuss, please do not hesitate to
contact me.

For your information, please see the reverse of this letter which gives a
brief explanation of the different stages of the Council’s Corporate
Complaints Procedure.

Yours sincerely

Julie Clist

Phone: 020 8227 5788
Email: [email address]
Fax: 020 8227 5184
   

Stage 2 Complaints Co-ordinator

Stage one

When we receive your complaint, we will pass it to the investigating
officer in the relevant service who will arrange for your complaint to be
investigated and responded to within 5 working days

If you are not satisfied with the explanation given you can request that
your complaint is escalated to stage 2 of the corporate complaint
procedure by writing to the Corporate Complaint Team at the address below,
giving your reasons. or by e-mail to [1][email address] The matter
will then be investigated by a more senior officer in the service area.

Stage two

When we receive your complaint, we will pass it to the investigating
officer in the relevant service who will arrange for your complaint to be
investigated.

·         We will acknowledge your complaint within 5 working days and
inform you of the name and phone extension of the person investigating
your complaint; and

·         the date by which you should receive a full reply, which should
be within 20 working days.  If they cannot meet this target, they will
send you a progress report.

We will keep a record of your complaint and give you a reference number to
quote when making further enquiries.

Stage three

If you are unhappy with the department’s reply, for most matters you can
appeal to the Chief Executive under the Council’s Corporate Complaints
Procedure. Any appeal should be in writing, giving your reasons, and
addressed to:

                                                Stage 3 Appeals

Civic Centre

FREEPOST 341                                          

Dagenham

RM10 7BN

or by e-mail to

[2][email address]

As in stage two, we will acknowledge your letter, giving the name of the
investigating officer and a timetable for reply.

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E-mail confidentiality notice. This message is intended for the addressees
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mailto:[email address]

Dear Mr Mark Neary

Stage 2 Corporate Complaint.

I have been passed your Stage 2 complaint regarding how you Freedom of
Information request was carried out.

I can confirm that I have undertaken an investigation into how your
request was dealt with.

It appears that your original request was not read correctly and this
therefore this led to you not receiving the correct information in your
first response.

Also that you had to contact the council again to chase your response.

I must apologise on behalf of the London Borough Barking and Dagenham and
as an action from the above, extra training has been provided to staff in
the respective area and monitoring has been put into place to ensure that
this does not occur again.

I trust that I have dealt with your complaint satisfactorily. If however
you are not satisfied with my explanation, you will,. Of course, be able
to appeal to the information Commissioner at [1]www.ico.gov

Yours Truly

Janet Ryan |  Complaints and Information Team Manager, Members Case
Officer for Children, Adult and Community Services.

London Borough of Barking and Dagenham | Room 218 | Barking Town Hall |
Barking | Essex | IG11 7LU

Phone: 020 8227 3636 | Fax: 020 8227 2156

Email: janet.ryan[2]@lbbd.gov.uk | [3]www.barking-dagenham.gov.uk

Facebook: [4]www.facebook.com/barkinganddagenham | Twitter:
[5]http://twitter.com/lbbdcouncil

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References

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1. http://www.ico.gov/
2. mailto:[email address]
3. http://www.barking-dagenham.gov.uk/
4. http://www.facebook.com/barkinganddagenham
5. http://twitter.com/lbbdcouncil