Care.Data Communications: Patient Leaflet
Dear Health and Social Care Information Centre,
with regards to the 5th February 2014 HSCIC Board Minutes (http://www.hscic.gov.uk/media/13681/5th-...
1. Please provide the file 3.3(c) Care.data programme update (paper) or indicate its web address if already publicly available under another label.
With reference to:
"The Director of Data and Information Services referred to paper HSCIC 13 13 03(c) and he provided an update on the status of the care.data programme. He informed the Board the number of visits to the web site and the number of calls to the telephone help-line indicated the leaflet drop was effective."
I understand that communications staff were seconded from NHS England to HSCIC therefore I ask that this FOI request covers the communications regardless of whether carried out by or at the request of HSCIC or NHS England assigned persons.
I should like to clarify the background facts of the public expense of the 'Better Information means Better Care' leaflet. I should like to understand the measures and benefits expected from the 'Better Information means Better Care' communications and/or change management plan.
2. How many leaflets were ordered and printed prior to January 31st 2014?
3. How many were distributed from production through to delivery at homes?
4. To know the reason for any discrepancy between 1) and 2) and if unknown, please confirm so.
5. To receive the documents which outline the planned public facing materials and expected measures of success, between 1st May 2013 and 1st April 2014 (which may for example include but not exclusively be slides or specifications in word). Please consider those written by staff working directly, indirectly for or on behalf of HSCIC or NHS England pertaining to the care.data public Communications plan and the benefits plan for the national patient facing communications: including 'Better Information means Better Care' leaflet, the animation and any other communications materials, but excluding all GP and GP practice materials such as posters, CD, flyers and FAQ type materials sent to and received by exclusively GP practices.
6. Please provide the most recent and comprehensive statement whether email, presentation or other material exchanged between HSCIC and NHS England and DH or internal to one or other body or individual, to provide a current status of what review has taken place or is planned to understand where and how many, and follow up why many households did not receive any leaflet at all.
7. Please provide the measures by which the "effective" status was deemed to have been achieved for the February board meeting. i.e: target number of leaflets delivered, target website hits, target number of help line calls, follow up measures such as workshops or calls with patient groups and /or charities to measure effectiveness/ understanding, or similar.
Yours faithfully,
Jen Person
Ref: NIC-264599-N7K3V
Dear Jen Person,
I am writing to acknowledge that your request for information was received
by The Health and Social Care Information Centre on (14/04/2014) and is
currently being considered.
If The HSCIC is able to provide you with the information you have
requested, then under the Freedom of Information (FOI) Act you are
entitled to receive it promptly and in any event no later than the 20th
working day following the date of receipt. However, we may need to contact
you to clarify your request, if this is required we aim to do this
promptly but no later than 7 days after receiving your initial request for
information.
May I take this opportunity to explain the FOI Act in more detail. The Act
provides a 'General right of access to information held by public
authorities. However, it also defines a number of exemptions which may
prevent the release of some or all of the information you have requested.
Therefore, the HSCIC will assess your information request in light of any
relevant exemptions.
If exemptions do apply, then the HSCIC may decide not to release all, or
part, of the information you have requested. I shall inform you if this is
the case, and advise you of your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken as to whether to
release the information to you.
The response to your request will be sent to you by email, however if you
require your response in any other format, please contact me to discuss a
suitable format.
The HSCIC will not normally charge a fee to provide you with the
information you have requested, unless the cost of dealing with your
request is more than £450 as outlined in Section 12 of the FOI Act and
Section 3 of the The FOI and Data Protection (Appropriate Limit and Fees)
Regulations 2004. If it appears likely that your request will cost more,
then the HSCIC is able to refuse to supply the information. As per our
obligations under Section 16 of the FOI Act, every effort will be made to
provide you with details of how you may be able to reframe your request in
order for us to complete the required work within the (£450 / 18 person
hours) cost limit.
If you have any queries or should you wish to make a compliant about the
manner in which your request is being processed then please do not
hesitate to contact me at the above address in the first instance. Any
complaints will be investigated in accordance with the HSCIC complaints
procedure.
Further information about your rights under the Freedom of Information
Act, is available from the Information Commissioner's Office, Wilmslow,
Cheshire and on the HSCIC's website.
Kind Regards,
Contact Centre Team
Health and Social Care Information Centre
Vantage House
40 Aire Street
Leeds
LS1 4HT
0845 300 6016
Email: [1][HSCIC request email]
[2]http://www.hscic.gov.uk
Ref: NIC-264599-N7K3V
Dear Jen,
Many thanks for your request, please see the attached response.
Kind Regards,
Matthew West
Contact Centre Team
Health and Social Care Information Centre
1 Trevelyan Square
Boar Lane
Leeds
LS1 6AE
0845 300 6016
Email: [1][HSCIC request email]
[2]http://www.hscic.gov.uk
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