Care homes and the coronavirus

Response to this request is long overdue. By law, under all circumstances, East Renfrewshire Council should have responded by now (details). You can complain by requesting an internal review.

Dear East Renfrewshire Council,

I wish to make a Freedom of information request.

Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance

Please also provide all emails about COVID-19 between this council and all local authority-run care homes.

As a timeframe, please carry out a search between 1st February and 7th May.

Thank-you.

Jack Everett

*Customer Services, East Renfrewshire Council

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

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References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services, East Renfrewshire Council

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

show quoted sections

References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services, East Renfrewshire Council

1 Attachment

Good afternoon

Thank you for your recent Freedom of Information request. Please find attached your FOI acknowledgement letter.

Please note that you can now submit FOI requests online at - https://www.eastrenfrewshire.gov.uk/your...

Kind regards

Claire
Claire Sutherland
Customer Service Assistant
Customer First

0141 577 3001

East Renfrewshire Council - Your Council, Your Future Did you know that you can access a wide range of council services online - 24/7? Visit www.eastrenfrewshire.gov.uk/doitonline
Please consider the environment - Do you need to print this email?

Protective Marking - 'Mark to Protect'
OFFICIAL - No special handling controls and no requirement to mark (routine business information) OFFICIAL-SENSITIVE - Protective measures/controls required (business sensitive, personal or special category information)

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