Care homes and the coronavirus
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th May.
Thank-you.
Jack Everett
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [1]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[2]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[3][FOI #663389 email]
Is [4][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[5]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532.
Your request for information under the above legislation has now been
considered. Please see response attached.
We have made it easier to request information from us. Our new [1]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
Please note that an anonymised copy of this response may be published in
our Disclosure Log where appropriate.
This is a record of responses to completed requests for information that
the Council has received and dealt with under the Freedom of Information
Act 2000 and Environmental Information Regulations 2004. The Disclosure
Log is available online at the following address:
[2]http://my.northtyneside.gov.uk/category/...
I trust that this information answers your request, but if you have any
further requests please do not hesitate to contact me.
If you are unhappy with the way the Council has handled your request, you
may ask for an internal review. Please contact the Information Governance
Team no later than 40 working days after the date of this letter, after
which time we will consider the matter closed.
Law and Governance
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
e-mail [3][North Tyneside Council request email]
Further information is also available from the Information Commissioner
at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
[4]www.ico.org.uk
Eilidh Cook
Senior Information Governance Officer
Information Governance Team
Quadrant East, Cobalt Business Park, The Silverlink North, North Tyneside,
NE27 0BY
Tel: (0191) 643 5363 / 2333
[5]www.northtyneside.gov.uk
[6]Facebook[7]Twitter email [8][IMG]
From: Eilidh.Cook On Behalf Of FOI Officer
Sent: 11 May 2020 10:04
To: Jack Everett <[FOI #663389 email]>
Cc: FOI Officer <[email address]>
Subject: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION FOI2532
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [9]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[10]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[11][FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[12][email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[13][FOI #663389 email]
Is [14][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[15]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[16]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[17]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
Email 2 / 5
Eilidh Cook
Senior Information Governance Officer
Information Governance Team
Quadrant East, Cobalt Business Park, The Silverlink North, North Tyneside,
NE27 0BY
Tel: (0191) 643 5363 / 2333
[1]www.northtyneside.gov.uk
[2]Facebook[3]Twitter email [4][IMG]
From: Eilidh.Cook On Behalf Of FOI Officer
Sent: 11 May 2020 10:04
To: Jack Everett <[FOI #663389 email]>
Cc: FOI Officer <[email address]>
Subject: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION FOI2532
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [5]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[6]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[7][FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[8][email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #663389 email]
Is [10][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[11]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
Email 4 / 5
Eilidh Cook
Senior Information Governance Officer
Information Governance Team
Quadrant East, Cobalt Business Park, The Silverlink North, North Tyneside,
NE27 0BY
Tel: (0191) 643 5363 / 2333
[1]www.northtyneside.gov.uk
[2]Facebook[3]Twitter email [4][IMG]
From: Eilidh.Cook On Behalf Of FOI Officer
Sent: 11 May 2020 10:04
To: Jack Everett <[FOI #663389 email]>
Cc: FOI Officer <[email address]>
Subject: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION FOI2532
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [5]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[6]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[7][FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[8][email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #663389 email]
Is [10][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[11]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
Email 5 / 5
Eilidh Cook
Senior Information Governance Officer
Information Governance Team
Quadrant East, Cobalt Business Park, The Silverlink North, North Tyneside,
NE27 0BY
Tel: (0191) 643 5363 / 2333
[1]www.northtyneside.gov.uk
[2]Facebook[3]Twitter email [4][IMG]
From: Eilidh.Cook On Behalf Of FOI Officer
Sent: 11 May 2020 10:04
To: Jack Everett <[FOI #663389 email]>
Cc: FOI Officer <[email address]>
Subject: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION FOI2532
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [5]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[6]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[7][FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[8][email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #663389 email]
Is [10][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[11]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
Email 3/ 5
Eilidh Cook
Senior Information Governance Officer
Information Governance Team
Quadrant East, Cobalt Business Park, The Silverlink North, North Tyneside,
NE27 0BY
Tel: (0191) 643 5363 / 2333
[1]www.northtyneside.gov.uk
[2]Facebook[3]Twitter email [4][IMG]
From: Eilidh.Cook On Behalf Of FOI Officer
Sent: 11 May 2020 10:04
To: Jack Everett <[FOI #663389 email]>
Cc: FOI Officer <[email address]>
Subject: FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION FOI2532
FREEDOM OF INFORMATION ACT 2000 - REQUEST FOR INFORMATION
In all further correspondence please quote our reference FOI2532. Thank
you for your request for information.
Due the unprecedented challenges we are facing during the coronavirus
(COVID-19) pandemic, resources may be diverted away from usual compliance
or information rights work.
Whilst the statutory timescales cannot be extended the response to your
request might be delayed as we may have to divert our resources to help
with other challenges.
Your patience is appreciated at this difficult time. We will respond to
your request as soon as we can.
Your request was received on 07/05/2020 and the Council is dealing with it
under the terms of the Freedom of Information Act 2000.
We have made it easier to request information from us. Our new [5]Request
for Information application is now available online. Here you can submit,
manage and stay updated on all your requests within an account. Click on
the link to create an account and get started. You will need a valid email
address to verify your account.
As required by the legislation, the Council aims to answer your request
promptly, but no later than 20 working days after receipt. As stated in
the Information Commissioner’s guidance, Awareness Guidance 11 Time for
Compliance, the 20 working day clock starts the day after the Council
received the request. The due date has been calculated to be 04/06/2020.
If the information you have requested contains reference to a third party,
then they may be consulted prior to a decision being taken on whether or
not to release the information to you.
Very occasionally, fees may be payable for the supply of information under
the Freedom of Information Act. This will be considered, and if fees are
payable in respect of this request the Council will contact you before
proceeding in order to be sure that you are happy to go ahead. Any fees
that do apply must be paid before the information is processed and
released.
Please note that an anonymised copy of our response to your request may be
published in the Council’s Disclosure Log where appropriate. This is a
record of responses to completed requests for information that the Council
has received and dealt with under the Freedom of Information Act 2000 and
Environmental Information Regulations 2004.
The Council’s Disclosure Log is available online at the following address:
[6]http://my.northtyneside.gov.uk/category/...
If you have any queries in the meantime, please do not hesitate to contact
From: Jack Everett <[7][FOI #663389 email]>
Sent: 07 May 2020 16:42
To: FOI Officer <[8][email address]>
Subject: Freedom of Information request - Care homes and the coronavirus
*EXTRNL*
Dear North Tyneside Metropolitan Borough Council,
I wish to make a Freedom of information request.
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
As a timeframe, please carry out a search between 1st February and 7th
May.
Thank-you.
Jack Everett
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #663389 email]
Is [10][North Tyneside Council request email] the wrong address for Freedom of
Information requests to North Tyneside Metropolitan Borough Council? If
so, please contact us using this form:
[11]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
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