Care homes and the coronavirus

The request was refused by Lewisham Borough Council.

Dear Lewisham Borough Council,

I wish to make a Freedom of information request.

Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance

Please also provide all emails about COVID-19 between this council and all local authority-run care homes.

As a timeframe, please carry out a search between 1st February and 7th May.

Thank-you.

Jack Everett

Foi, Customer, Lewisham Borough Council

Dear Jack,

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 6116573

Thank you for your recent request.

Your request is being considered and we usually aim to respond within the statutory timescale of 20 working days, subject to the application of any exemptions. Where consideration is being given to exemptions the 20 working day timescale may be extended to a period considered reasonable depending on the nature and circumstances of your request. In such cases you will be notified and, where possible, a revised time-scale will be indicated. In all cases we shall attempt to deal with your request at the earliest opportunity.

Please be aware that your request may be delayed due to urgent operational responses to dealing with Covid_19 priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able.

Should our response to your request breach the statutory time-frame and you remain unhappy with our response you have the right to complain to the Information Commissioners Office and you can contact them at:

https://ico.org.uk/global/contact-us/
• Telephone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

There may be a fee payable for the retrieval, collation and provision of the information requested where the request exceeds the statutory limit or where disbursements exceed £10. In such cases you will be informed in writing and your request will be suspended until we receive payment from you or your request is modified and/or reduced.

Your request may require either full or partial transfer to another public authority. You will be informed if your request is transferred.

If we are unable to provide you with the information requested we will notify you of this together with the reason(s) why and details of how you may appeal (if appropriate).

Please note that the directorate team may contact you for further information where we believe that the request is not significantly clear for us to respond fully.

Kind regards

Corporate Complaints, Casework and Information Governance Team

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Foi, Customer, Lewisham Borough Council

Dear Jack Everett

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004
Reference No: 6116573

Thank you for your request for information held by London Borough of Lewisham. I have included below a copy of your request, followed by the Council’s response.

Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance

Please also provide all emails about COVID-19 between this council and all local authority-run care homes.

As a timeframe, please carry out a search between 1st February and 7th May.

Due to the challenges we are facing, all requests relating to COVID-19 will be guided to our website where the most up to date information is available. As this is a rapidly changing situation, updates will be posted as soon as possible.

https://lewisham.gov.uk/myservices/coron...

Unfortunately, we are currently unable to offer tailored responses to any requests for information relating to COVID-19 at this time and trust that you will be understanding of this given the current circumstances.

However, additional information relating to support for businesses can be found below:

https://lewisham.gov.uk/myservices/coron...

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to: Information Governance – 1st floor Town Hall Chambers, Catford, London. SE6 4RU. Or at: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints, Casework & Information Governance Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

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