Care homes and the coronavirus

The request was refused by Newport City Council.

Dear Newport City Council,

I wish to make a Freedom of information request.

Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance

Please also provide all emails about COVID-19 between this council and all local authority-run care homes.

As a timeframe, please carry out a search between 1st February and 7th May.

Thank-you.

Jack Everett

NCC - City Contact Centre, Newport City Council

Diolch am eich ymholiad, rydym yn ymdrechu i ymateb eich e-bost o fewn 5
diwrnod gwaith. Os yw'ch ymholiad yn brys neu os oes angen sylw arno ar
unwaith, cysylltwch â 01633 656656.

 

Nodwch, os gwelwch yn dda, bydden ni’n defnyddio’ch manylion i greu cyfrif
ar Fy Ngwasanaethau Cyngor. Wedyn, gallwch ddefnyddio’ch cyfrif i greu
ymholiadau a dilyn ceisiadau. Os ni hoffech chi agor cyfrif gyda ni,
gadewch i ni wybod.

Os yw'ch ymholiad mewn perthynas â chasgliad a fethwyd, gwnewch yn siŵr
eich bod yn rhoi gwybod i ni o fewn 24 awr trwy lenwi'r ffurflen
casgliadau a fethwyd ar ein gwefan.

[1]http://www.newport.gov.uk/cy/Waste-Recyc...

 

Thank you for your enquiry, we endeavour to respond to emails within 5
working days.  If your enquiry is urgent or requires immediate attention
please contact 01633 656656.

 

Please be advised to action requests we may use your details to set up an
account on My Council Services, you will then be able to use your account
for any future requests and track any progress. If you do not wish to have
an account set up please let us know.

 

If your enquiry is in relation to a missed collection, please ensure you
report this within 24 hours by completing the missed collection form on
our website.

 

[2]http://www.newport.gov.uk/en/Waste-Recyc...

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

References

Visible links
1. http://www.newport.gov.uk/cy/Waste-Recyc...
2. http://www.newport.gov.uk/en/Waste-Recyc...

NCC - City Contact Centre, Newport City Council

Prynhawn da/Good afternoon,

Thank you for your recent correspondence to Newport City Council.

I have forwarded your email to Information Management, should you wish to contact them directly in future their email is [Newport City Council request email]

Should you have any further queries, please do not hesitate to contact us on the telephone number below. Our hours of opening are Monday to Friday from 9am to 5pm.
Alternatively please visit our website www.newport.mycouncilservices.com

Cofion cynnes/Kind regards

Tara
Gwasanaethau’r Ddinas / City Services
Cyngor Ddinas Casnewydd / Newport City Council
Rhif Ffôn/ Telephone Number: 01633 656 656
Minicom: 01633 656 657

Visit www.newport.gov.uk
Did you know we offer a range of council services online, easy to use and available 24/7.

Ewch i www.newport.gov.uk
Oeddech chi’n gwybod ein bod yn cynnig ystod o wasanaethau cyngor ar-lein yn hawdd i’w defnyddio ac ar gael 24/7.

The Council welcomes correspondence in English or Welsh. We will communicate with you in the language of your choice, whether that is English, Welsh or in Bilingual format as long as we know which you prefer. Corresponding in Welsh will not lead to delay.

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Byddwn yn cyfathrebu â chi yn eich dewis iaith, boed yn Saesneg, yn Gymraeg neu’n ddwyieithog, cyhyd â’n bod yn ymwybodol o’ch dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

show quoted sections

Newport City Council

Dear Sir/Madam

Thank-you for your request for information, we will endeavour to respond to your request as soon as possible. Please note that due to the current Coronavirus situation in the UK, your request may take longer than usual to respond to and potentially, it could exceed the statutory deadline.

Please be assured that we are working to respond to all requests and we appreciate your patience during this extraordinary period.

This request has been formally logged in our FOI management system and has been assigned the reference REQ08110.

Yours sincerely,
Information Management

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad

Black, Karen (Complaint Resolution Officer), Newport City Council

Dear Mr Everett

 

I write in reference to your recent Freedom of Information Request. 
Please see below the Local Authority’s response.

 

Under Section 12 of the Freedom of Information Act, the Council is not
obliged to comply with your request. We estimate that the cost of
complying with your request would exceed the appropriate limit of £450.00.
This represents the estimated cost of one person spending 18 hours (at
£25.00 per hour) in determining whether the Council holds the information
and locating, retrieving and extracting it.

 

The Council does not hold a central journal of correspondence sent and
received from and to the Authority. Therefore the only way to locate all
correspondence that refers to the coronavirus would be to undertake a
manual scan of each and every mailbox/mail log within the departments most
likely to have interactions with the Care Homes.  

 

Newport City Council hold a number of Staff User mailboxes and Shared
Mailboxes. We would be required to ask all staff members within specific
departments to search their emails for any interactions with Care Homes
and then review each one for relevance to this request. This would be in
addition to electronic searches being undertaken of any additional
incoming/outgoing mail logs that might be held by appropriate
Teams/Departments on case note systems.

 

If you have any queries about this response or if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of the Local Authority’s decision, please
contact [1][Newport City Council request email]quoting Reference REQ08110

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the Council’s
complaints procedure.  The Information Commissioner can be contacted at:
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

 

 

Cofion Cynnes/Kind regards,

Karen Black

Swyddog Datrys Cwynion/Complaint Resolution Officer

Ymholiadau'r Aelodau/Customer Experience

Gwasanaethau'r Ddinas/City Services

Cyngor Dinas Casnewydd/Newport City Council

 

Rhif ffôn/Phone number: 01633 656656

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg, yn y ddwy iaith,
neu ieithoedd a fformatau eraill. Byddwn yn cyfathrebu â chi yn ôl eich
dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

 

The Council welcomes correspondence in Welsh, English, both languages, or
other languages and formats. We will respond to you according to your
preference. Corresponding in Welsh will not lead to delay.

 

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

References

Visible links
1. mailto:[Newport City Council request email]