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Care homes and the coronavirus

Jack Everett made this Freedom of Information request to Dudley Council as part of a batch sent to 336 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Jack Everett to read recent responses and update the status.

Dear Dudley Council,

I wish to make a Freedom of information request.

Please provide all emails about COVID-19 between this council and these care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance

Please also provide all emails about COVID-19 between this council and all local authority-run care homes.

As a timeframe, please carry out a search between 1st February and 7th May.

Thank-you.

Jack Everett

Dudley Triggers, Dudley Council

Dear Jack Everett,

Information Access Request - Information Request DMBCIR:23165
Description : COVID-19 Emails

I acknowledge your request for information received on 2020-05-07
16:46:00.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days (Freedom of
Information Act 2000/Environmental Information Regulations) or 1 month
from receipt (Data Protection access requests).

For your information, the Acts and Regulations define a number of
exemptions which may prevent release of the information you have
requested. There will be an assessment and if any of the exemption
categories apply then the information may not be released. In some
circumstances the decision to release information, or not, will be based
on a public interest test. You will be advised of any considerations,
subsequent decisions and your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case,
including your rights of appeal.

Unless otherwise requested the information may be provided in electronic
format, paper copy, normal font size. If you require alternative formats,
e.g. language, audio, large print, etc. then please let me know.

There may be a fee payable for this information. This will be considered
and you will be informed if a fee is payable. In this event the fee must
be paid before the information is processed and released. The time limit
for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Information
Governance Officer at Dudley MBC, The Council House, Dudley, West
Midlands, DY1 1HF, telephone 0300 555 8283, e-mail
[Dudley Metropolitan Borough Council request email] .

Please remember to quote the reference number above in any future
communications.

Most of the information that we provide in response to Freedom of
Information/Environmental Information requests will be subject to
copyright protection. In most cases the copyright will be owned by Dudley
MBC. The copyright in other information may be owned by another person or
organisation, as indicated in the information itself. You are free to use
any information supplied for your own use, including for non-commercial
research purposes. The information may also be used for the purposes of
news reporting. However, any other type of re-use, for example, by
publishing the information or issuing copies to the public will require
the permission of the copyright owner.

For information where the copyright is owned by the Council details of the
conditions on re-use can be found on our website at www.dudley.gov.uk.

For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.

Yours sincerely,

The Information Governance Team
Council House
Priory Road
Dudley
West Midlands
DY1 1HF
[Dudley Metropolitan Borough Council request email]

Information Governance, Dudley Council

2 Attachments

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    3K Download

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    8K Download

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 09/06/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
Our Response
 
Unfortunately, we are experiencing a delay in obtaining a response for you
due to the volume of emails involved and as a consequence of resources
being allocated to other activities.
 
We will endeavour to provide a response as soon as possible, we will keep
you informed of progress in the meantime. Please accept my apologies for
the delay in completing our reply.
 
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

2 Attachments

  • Attachment

    Picture Device Independent Bitmap 1.jpg

    3K Download

  • Attachment

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    8K Download

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 03/07/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
Our Response
 
Unfortunately, we are continuing to experience a delay in obtaining a
response for you due to the volume of emails involved and as a consequence
of resources being allocated to other activities.
 
We will endeavour to provide a response as soon as possible, we will keep
you informed of progress in the meantime. Please accept my apologies for
the continued delay in completing our reply.
 
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

2 Attachments

  • Attachment

    Picture Device Independent Bitmap 1.jpg

    3K Download

  • Attachment

    Picture Device Independent Bitmap 2.jpg

    8K Download

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 23/07/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
Our Response
 
Unfortunately, I wish to advise you that we are continuing to experience a
delay in obtaining a response for you due to the volume of emails involved
and as a consequence of resources being allocated to other activities.
 
We will endeavour to provide a response as soon as possible, we will keep
you informed of progress in the meantime. Please accept my apologies for
the continuing delay in completing our reply.
 
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

21 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 1 of 9.
Please find attached emails identified within your specified timeframe,
between the Barchester care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

13 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 2 of 9.
Please find attached emails identified within your specified timeframe,
between the Four Seasons care provider and Dudley MBC. Due to the number
of emails and file sizes involved, these are being sent over multiple
emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

12 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 3 of 9.
Please find attached emails identified within your specified timeframe,
between the Tiled House care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

18 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 4 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

14 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 5 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

19 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 6 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

22 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 7 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

21 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 8 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

Information Governance, Dudley Council

10 Attachments

 

 
Corporate Information Governance Team
3/5 St James’s Road, Dudley West Midlands. DY1 1HP
Tel: (01384) 815607  Fax: (01384) 815660
Email:[Dudley Metropolitan Borough Council request email]
[1]www.dudley.gov.uk
 

Our ref: 23165 Direct Line: 01384 816546 Date: 18/08/2020

 
 
Dear Jack Everett,
 
Freedom of Information Act 2000 - Information Request 23165
 
I acknowledge your request for information received on 07/05/2020. Our
response is as follows.
 
Your Request
 
Please provide all emails about COVID-19 between this council and these
care home providers:
- HC-One
- Four Seasons
- Barchester
- Bupa
- Care UK
- Renaissance
 
Please also provide all emails about COVID-19 between this council and all
local authority-run care homes.
 
As a timeframe, please carry out a search between 1st February and 7th
May.
 
 
Our Response
 
Email response part 9 of 9.
Please find attached emails identified within your specified timeframe,
between the HC-One care provider and Dudley MBC. Due to the number of
emails and file sizes involved, these are being sent over multiple emails.
 
Please note that the information is not held for the following providers:
 
- Bupa
- Care UK
- Renaissance
 
Personal information has been redacted from the emails (names,
third-parties). This is because the information you have requested is
exempt from disclosure under provisions of the Act. Where there are five
or less records, this information is redacted as specific information may
identify an individual person.
 
The exemption applied is Section 40(2) by virtue of section 40(3)(A)(i) of
the Freedom of Information Act  i.e. it is personal information of a
living individual, where the disclosure would be in breach of the first
principle of the General Data Protection Regulation Article 5,1(a).
 
In accordance with the Freedom of Information Act 2000 this letter acts as
a Refusal Notice.
 
I would like to apologise for the delay in obtaining the information for
you, as a consequence of the current coronavirus (COVID-19) situation,
staff working from home and resources being allocated to other activities.
 
 
 
If this does not answer your question, then you may submit a further
request; it would be helpful if you could refine your request so that we
can advise what may be provided under the Freedom of Information Act and
any cost implications.
 
If you do have difficulty in accessing the information please contact
Dudley Council Plus on 0300 555 2345 who will be able to assist you.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a comment or complaint, or request a review of
the decision, you should write to the Freedom of Information Officer at
Dudley MBC, The Council House, Dudley, West Midlands, DY1 1HF, telephone
0300 555 2345, e-mail [2][Dudley Metropolitan Borough Council request email]. 
 
Please remember to quote the reference number above in any future
communications.
 
If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by Dudley MBC.
 
The Information Commissioner may be contacted at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow 
Cheshire 
SK9 5AF
Telephone:   0303 123 1113
[3]www.ico.org.uk
 
Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Dudley MBC.  The copyright in
other information may be owned by another person or organisation, as
indicated in the information itself.  You are free to use any information
supplied for your own use, including for non-commercial research
purposes.  The information may also be used for the purposes of news
reporting.  However, any other type of re-use, for example, by publishing
the information or issuing copies to the public will require the
permission of the copyright owner.
 
For information where the copyright is owned by the Council details of
the conditions on re-use can be found on our website at
[4]www.dudley.gov.uk.
 
For information where the copyright is owned by another person or
organisation, you must apply to the copyright owner to obtain their
permission.
 
 
Yours sincerely,
 
 
Steven Attwood
Information Governance Officer
 
Corporate Information Governance Team
The Council House
Priory Road, Dudley, West Midlands, DY1 1HF
 
01384 81 6546
 
[5]www.dudley.gov.uk
 
 
 
 
This Email and any attachments contains confidential information and is
intended solely for the individual to whom it is addressed. If this Email
has been misdirected, please notify the author as soon as possible. If
this email has a protective marking of OFFICIAL – SENSITIVE, PROTECT or
RESTRICTED in its title or contents, the information within must be
subject to appropriate safeguards to protect against unauthorised or
unlawful processing and against accidental loss or destruction or damage.
OFFICIAL – SENSITIVE, PROTECT and RESTRICTED information should only be
further shared where there is a legitimate need. If you are not the
intended recipient you must not disclose, distribute, copy, print or rely
on any of the information contained, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
software viruses, any attachments to this e-mail may nevertheless contain
viruses which our anti- virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Dudley Metropolitan Borough Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail.

Please consider the environment - do you need to print this e-mail?

References

Visible links
1. http://www.dudley.gov.uk/
2. mailto:[Dudley Metropolitan Borough Council request email]
3. http://www.ico.org.uk/
4. http://www.dudley.gov.uk/
5. http://www.dudley.gov.uk/

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