Dear Swindon Borough Council,

Please could you provide the following information in relation to older person’s residential care:

1. The minimum, maximum and average rates paid weekly to independent providers for the delivery of personal care; and
2. The minimum, maximum and average rates paid weekly to independent providers for the delivery of nursing care?

Yours faithfully,

Sian Williams

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the Freedom of Information officer for response.

Kind regards

Julie Whitehead

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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Dear Customer Services,

I note that this request is now overdue and would be grateful if you could respond as soon as possible.

Yours sincerely,

Sian

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the FOI office for response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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Sharon Druett, Swindon Borough Council

Hello Sian,
We will be unable to proceed with your request unless you supply your full name.
Can you also send through a full version of your original questions.

Yours sincerely

Sharon Druett
Freedom of Information Officer

Information & Technology
Swindon Borough Council

Tel: 07989 386 988
Web: www.swindon.gov.uk

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Dear Sharon,

Thank you for your response. My full name is Sian Williams (this was written in the original request).

The original query is below:

Dear Swindon Borough Council,

Please could you provide the following information in relation to older person’s residential care:

1. The minimum, maximum and average rates paid weekly to independent providers for the delivery of personal care; and
2. The minimum, maximum and average rates paid weekly to independent providers for the delivery of nursing care?

'Personal care' refers to care provided in an older person's residential care home that does not include a nursing element.

Yours sincerely,

Sian

Central Admin, Swindon Borough Council

Dear Sian Williams,

Re: FOI002005

I acknowledge the receipt of your message that was received on 26 July 2019.
The Council has a duty to respond ‘promptly’, or no later than 20 working days which in this case was the 23 August 2019. Please accept our apologies for the delay in responding.

Please find the response to the following questions below:

1. The minimum, maximum and average rates paid weekly to independent providers for the delivery of personal care; and 2. The minimum, maximum and average rates paid weekly to independent providers for the delivery of nursing care?
Residential £536.1, max £1,730.47 average £640.57
Nursing figures are min £670.02, max £1,350.44.

If you are unhappy with the service you have received in relation to your request and wish to make a review you should contact:

Customer Services
Civic Offices
Euclid Street
Swindon
[email address]

The complaints/review procedure involves a full review by the Information Governance Manager [email address]

If you are not content with the outcome of our conclusion, you may apply directly to the Information Commissioner's Office for a decision before contacting the Council. Generally, the ICO cannot make a decision unless you have exhausted the Council's own complaints procedure.

The Information Officer can be contacted at:
The Information Commissioner's Office,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you require any further information concerning this matter please contact me quoting the reference number at the top of the message.

Yours sincerely,

Lisa Carter
Senior Business Support Administrator

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