Car parking

The request was successful.

Magnus Ponsonby-Talbot

Dear Swindon Borough Council,

Please provide me with figures for the following;

- Total income for the Whalebridge Car Park since 2013.
- Total maintenance costs and other outgoings spend on the Whalebridge Car Park for the past five financial years.
- Annual cost of repayment on the £12.4m loan taken out for the Whalebridge Car Park.

Yours faithfully,

Magnus Ponsonby-Talbot

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the FOI office for response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

show quoted sections

Swindon Borough Council

[1]Swindon Borough Council
Dear MAGNUS PONSONBY-TALBOT,

Case reference number: FOI002038

Thank you for your request. The Freedom of Information Act creates two
general rights in relation to information:

 1. The right to be told whether or not the information requested is
held
 2. The right to be given that information within 20 working days

A response to your request for information will be sent to you promptly;
and in any event no later than 04/09/2019. Please allow postal time.

If you have a My Account you can follow the progress of your request by
logging back in to your [2]Account. If you don't have an account and you
would like one, please [3]contact us and we will send you an invite to
My Account, so you can view your case.

Kind regards, 

Freedom of information officer
Swindon Borough Council

References

Visible links
1. https://myaccount.swindon.gov.uk/q
2. http://myaccount.swindon.gov.uk/q/login
3. mailto:[Swindon Borough Council request email]?subject=Invite%20to%20My%20Account

Magnus Ponsonby-Talbot

Dear Swindon Borough Council,

You are now overdue to contact me either to provide me with a substantive response or to inform me that my response is delayed.

You will of course be aware, that a delay is only acceptable if a Public Interest Test necessary.

I expect I relay soonest.

Yours faithfully,

Magnus Ponsonby-Talbot

Magnus Ponsonby-Talbot

Dear Swindon Borough Council,

My most recent request remains overdue by 10 working days, and you have yet to contact me either to provide me with a substantive response or to inform me that my response is delayed.

You will of course be aware, that a delay is only acceptable if a Public Interest Test necessary.

Please provide me with a response or an update on my request within the next 24 hours.

Yours ,

Magnus Ponsonby-Talbot

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the Freedom of Information officer for response.

Kind regards

Julie Whitehead

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

show quoted sections

Magnus Ponsonby-Talbot

Dear Julie Whitehead in Customer Services,

Swindon Borough Council is breaching the FOI Act. A response to my FOI is currently very overdue.

Earlier requests for an update have gone unanswered. This is very unprofessional.

It is not without precedent, my previous FOI request was shoddily handled too. A failure to log my request properly onto the system was blamed as to why it had taken so long. Please can you ensure my original request has been logged correctly and that a response is on its way please. The treatment I am getting from SBC is simply not good enough.

Yours sincerely,

Magnus Ponsonby-Talbot

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the relevant department for them to respond to you directly.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

show quoted sections

Sharon Druett, Swindon Borough Council

1 Attachment

Dear Magnus Ponsonby-Talbot,

 

Ref: Freedom of Information request - Car parking FOI002038 Urgent

 

I acknowledge the receipt of your email that was received on 5^th August,
2019.  

The Council has a duty to respond ‘promptly’, or no later than 20 working
days which in this case was 3^rd September, 2019.

The Council does take our responsibilities under the Act seriously and we
do apologies for the delay in responding to your request.

 

Please find the response to the following questions:

 

- Total income for the Whalebridge Car Park since 2013.

 

Total to the end of March 2019 = £1,9247,597.28

 

- Total maintenance costs and other outgoings spend on the Whalebridge Car
Park for the past five financial years.

- Annual cost of repayment on the £12.4m  loan taken out for the
Whalebridge Car Park.

 

Please find the attached spread sheet

 

If you are unhappy with the service you have received in relation to your
request and wish to make a review you should contact:

 

Customer Services

Civic Offices

Euclid Street

Swindon

[1][email address]

 

The complaints/review procedure involves a full review by the Information
Governance Manager  [2][email address]

 

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

 

The Information Officer can be contacted at:

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

If you require any further information concerning this matter please
contact me quoting the reference number at the top of the email.

 

Yours sincerely,

 

Sharon Druett

Freedom of Information Officer

 

Information & Technology

Swindon Borough Council

 

Tel: 07989 386 988

Web: [3]www.swindon.gov.uk

 

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Magnus Ponsonby-Talbot

Dear Swindon Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Swindon Borough Council's handling of my FOI request 'Car parking'.

I am concerned about the length of time it took to get the information I requested, (nearly twice the length of time allowed by law without a PIT extension). I am also concerned that I got it only by pestering and therefore I'd like to confirm that the figures are indeed accurate. The formatting of the "total figure earned" suggests attention to detail is not strong in the FOI team.

It all leads me to believe that my FOI has not been handed properly

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Magnus Ponsonby-Talbot

Customer Services, Swindon Borough Council

Thank you for your email which has been forwarded to the FOI office for response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

show quoted sections

Swindon Borough Council

[1]Swindon Borough Council
Dear MAGNUS PONSONBY-TALBOT,

Case reference number: FIR000016

Thank you for your request. The Freedom of Information Act creates two
general rights in relation to information:

 1. The right to be told whether or not the information requested is
held
 2. The right to be given that information within 20 working days

A response to your request for information will be sent to you promptly;
and in any event no later than 28/10/2019. Please allow postal time.

If you have logged this request through your My Account you can follow
the progress of your request by logging back in to your [2]Account. If
you don't have an account and you would like one, please [3]contact us
and we will invite you so you can view the above case.

Kind regards, 

Freedom of Information Officer
Swindon Borough Council

References

Visible links
1. https://myaccount.swindon.gov.uk/q
2. http://myaccount.swindon.gov.uk/q/login
3. https://www.swindon.gov.uk/info/20022/cu...

Sharon Druett, Swindon Borough Council

 

Dear Magnus Ponsonby-Talbot,

Ref FOI002038 Freedom of Information Request for Review Complaint
FIR000016

I acknowledge the receipt of your email dated 30^th September, 2019,
requesting a review.

We aim to deal with internal reviews 'promptly' or not later than 20
working days from receipt of the request, which in this case is 28^th
October, 2019. If it appears it may take longer, you will be kept fully
informed.

The purpose of the review /complaint procedure is to allow a fair and
thorough review by Stephen Maskell, Information Governance
Manager [1][email address] on how your request was dealt with.

 

If you are not content with the outcome of his conclusion, you may apply
directly to the Information Commissioner's Office. Generally, the ICO
cannot make a decision unless you have exhausted the Council's own
complaints procedure first.

 

The Information Officer can be contacted at:

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Email: [email address]

Tel: 01625 545700 (ask for Freedom of Information)

 

If you have any queries about this letter please contact me as detailed,
quoting the above reference numbers.

 

 Yours sincerely,

Sharon Druett

Freedom of Information Officer

 

Information & Technology

Swindon Borough Council

 

Tel: 07989 386 988

Web: [2]www.swindon.gov.uk

 

 

show quoted sections

Sharon Druett, Swindon Borough Council

Dear Magnus Ponsonby-Talbot,

 

Ref FOI002038 Freedom of Information Request for Review Complaint
FIR000016

 

I have been asked by the Information Governance Manager, to advise you
that he will need more time to carry out a full review.

We will endeavour to send the information to you as soon as possible, but
it is estimated  will take a further 5 working days, which in this  case
is 4^th November , 2019.

If you have any queries about this email please contact me as detailed,
quoting the above reference number.

 

Yours sincerely,

 

Sharon Druett

Freedom of Information Officer

 

Information & Technology

Swindon Borough Council

 

Tel: 07989 386 988

Web: [1]www.swindon.gov.uk

 

 

 

From: Sharon Druett
Sent: 30 September 2019 17:10
To: [FOI #594952 email]
Cc: Information Governance <[email address]>
Subject: RE:FOI002038 Request Internal review FIR000016 - Car parking

 

 

Dear Magnus Ponsonby-Talbot,

 

Ref FOI002038 Freedom of Information Request for Review Complaint
FIR000016

 

I acknowledge the receipt of your email dated 30^th September, 2019,
requesting a review.

We aim to deal with internal reviews 'promptly' or not later than 20
working days from receipt of the request, which in this case is 28^th
October, 2019. If it appears it may take longer, you will be kept fully
informed.

 

The purpose of the review /complaint procedure is to allow a fair and
thorough review by Stephen Maskell, Information Governance
Manager [2][email address] on how your request was dealt with.

 

If you are not content with the outcome of his conclusion, you may apply
directly to the Information Commissioner's Office. Generally, the ICO
cannot make a decision unless you have exhausted the Council's own
complaints procedure first.

 

The Information Officer can be contacted at:

 

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Email: [3][email address]

Tel: 01625 545700 (ask for Freedom of Information)

 

If you have any queries about this letter please contact me as detailed,
quoting the above reference numbers.

 

 Yours sincerely,

 

Sharon Druett

Freedom of Information Officer

 

Information & Technology

Swindon Borough Council

 

Tel: 07989 386 988

Web: [4]www.swindon.gov.uk

 

 

show quoted sections

Magnus Ponsonby-Talbot

Dear Ms Druett,

The response to my Internal Review request is now well overdue. I expect a response by the end of today.

Yours sincerely,

Magnus Ponsonby-Talbot

Freedom of Information, Swindon Borough Council

Dear Magnus Ponsonby-Talbot,

 

Ref FOI002038 Freedom of Information Request for Review Complaint
FIR000016

 

As requested in your email below dated 30th September, I have reviewed how
your request was dealt with and the information that was sent to you in
response to your request.

In reviewing, I have noticed a small error within the formatting of the
following line within our response of 23/09/2019 “Total to the end of
March 2019 = £1,9247,597.28”, should have been shown as ‘Total to the end
of March 2019 = £19,247,597.28’.

 

I have seen evidence that your request was treated seriously and the
unfortunate delays were caused because of a need for senior specialist
individual staff involvement with your request, which necessitated waiting
for their return from annual leave. As a consequence, the response did
take longer than we would have preferred, and we are sorry for any
inconvenience this may have caused you.

Our aim is to complete all requests within the statutory deadline. Every
request we receive has an impact on individual workloads and this has to
be balanced against all the other Council responsibilities.

 

I have checked with the officers concerned and asked if there are any
further amendments necessary, but they have nothing to add.

 

Therefore I am content that your request was dealt with properly given the
resources available at the time.

 

This concludes the Council’s review process. If you are not content with
the outcome, you may apply to the Information Commissioner's Office for a
review.

 

The Information Officer can be contacted at:

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

www.ico.org.uk

 

If you require any further information concerning this matter please
contact me quoting the reference number at the top of the email

 

Yours sincerely,

 

Stephen Maskell

Information Governance Manager

 

Information & Technology

Swindon Borough Council

www.swindon.gov.uk

 

 

show quoted sections

Magnus Ponsonby-Talbot

Dear Mr Maskell,

Thank you for your (once prompted) speedy response.

Whilst I am content with the outcome of your review, I am concerned with parts of your response, namely the amount of time and resource allocated to, and by extension the priority Swindon Borough Council attach to transparency.

As such, I will be raising this matter with the ICO.

Yours sincerely,

Magnus Ponsonby-Talbot