CAPITALS for proper names
Dear Sir or Madam,
Why do you use all capital letters in names rather than first capitals as in proper names when addressing a person in letters regarding council tax etc ?
i.e. ANDREW WHARTON as opposed to Andrew Wharton
Yours faithfully,
Andrew Wharton
Dear Andrew
Thank you for your email below, regarding a Freedom of Information
request.
Your request was received on 18 November 2009 and you will receive a
response within 20 working days, as required under the Freedom of
Information Act.
Yours sincerely
Sent on behalf of Michael Newman
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256
Dear Andrew
I can respond to your Freedom of Information request as follows:
Letters produced from Housing Benefit & Council Tax database, copy
fields of data from the database into the relevant letter template. Data
fields such as people's names and addresses, are held in capital letters
in our database. There is no facilty in the system to change this, the
software would need to be redesigned.
Yours sincerely
Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256
Dear EASTAFF Charleane,
Thanks for your reply
Could you please explain, under the FOI act, why the software was designed like this.
Yours sincerely,
Andrew Wharton
Dear Andrew
The actual design of the software was a matter for the software company
involved, and not the Council. Therefore, I am unable to comment
further.
Yours sincerely
Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256
Dear EASTAFF Charleane,
Thanks for the reply.
Could you please tell me under the FOI act who the software company is/were and who employed them and if it was the council then what criteria did the council give to the software company and for what purpose etc in full please. Please can you forward or give links to all documentation regarding the information supplied to the company and why that information was supplied.
Yours sincerely,
Andrew Wharton
I am on annual leave on Friday 11 December 2009. I will return to the
office on Monday 14 December 2009.
I will deal with your email upon my return. If your matter cannot wait
until then please contact Emma Mace ([email address] or 01865 252354)
or Nicci Barlow ([email address] or 01865 252463)
Best Wishes
Charleane
Dear Andrew
Thank you for your further email below. This will be logged as a new
Freedom of Information request.
Your request was received on 11 December 2009 and you will receive a
response within 20 working days, as required under the Freedom of
Information Act.
Yours sincerely
Sent on behalf of Michael Newman
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256
Dear Mr Wharton
The software was provided by Capita Software Services based on the
Council's specification. The Council no longer has the specification
that was used. However, it is very unlikely that it would have indicated
whether the text fields should be held in capitals or lower case.
If you disagree with any part of this response, you are entitled to ask
the Council for an internal review of the decision made. You may do this
by writing to the Monitoring Officer, Oxford City Council, Town Hall,
Blue Boar Street, Oxford, OX1 4EY. After the result of the internal
review, if you remain dissatisfied, you may ask the Information
Commissioner to intervene on your behalf. You may do this by writing to
the Information Commissioner's Office, Wycliffe Lane, Wilmslow,
Cheshire, SK9 5AF.
Yours sincerely
Sent on behalf of Michael Newman (Corporate Secretariat Manager &
Freedom of Information Officer)
Charleane Eastaff
PA to Peter Sloman (Chief Executive) & Freedom of Information Officer
Oxford City Council, Town Hall, St Aldates, Oxford, OX1 1BX
Tel: 01865 252400
Fax: 01865 252256
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