Capita SIMS license and Capita SIMS Support for schools within the authority

The request was successful.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

FOI, Wiltshire Council

Dear Mr Brock,

Thank you for your request for information dated 27 March 2019.

Your request is being handled under the provisions of the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined within the legislation which means you will hear from us on or before 26 April 2019.

Kind regards,

Kyle McCormack
Information Governance Officer

Wiltshire Council | County Hall | Bythesea Road
Trowbridge | BA14 8JN

Email: [email address] | Web: www.wiltshire.gov.uk

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FOI, Wiltshire Council

1 Attachment

Dear Mr Brock,

Please find attached the response to your Freedom of Information request.

Many thanks
Jenny

Jenny Dando
Senior Information Governance Officer
Traded Services & Training Cultural Change

Freedom of Information
Information Governance Team
Corporate Services and Digital
Wiltshire Council
County Hall | Trowbridge | Wiltshire | BA14 8JN

[Wiltshire Council request email]
www.wiltshire.gov.uk

Friday is my non-working day

www.wiltshire.gov.uk/wisc

Dear Mr Brock,

Thank you for your request for information dated 27 March 2019.

Your request is being handled under the provisions of the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined within the legislation which means you will hear from us on or before 26 April 2019.

Kind regards,

Kyle McCormack
Information Governance Officer

Wiltshire Council | County Hall | Bythesea Road Trowbridge | BA14 8JN

Email: [email address] | Web: www.wiltshire.gov.uk

show quoted sections