Capita SIMS license and Capita SIMS Support for schools within the authority

Dear Richard,

Thank you for your request for information regarding ‘ Capita SIMS license for schools within the authority’ (reference number 04466). Your request was received on the 27/03/19 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].         

Please remember to quote the reference number above in any future communications.

Kind Regards,

Fatima Makken
Apprentice Information Governance Officer
Email: [email address]
01254 222527

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Dear Richard,

Thank you for your request for information regarding ‘ Capita SIMS license for schools within the authority’ (reference number 04466); Please see our response attached and/or below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?
Yes

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?
31st March 2020

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?
No

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?
N/A

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows: N/A

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
 
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 
 
Please find attached our 'have your say' feedback policy. 

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
Tel: 01254 585651

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