Capita SIMS license and Capita SIMS Support for schools within the authority

Richard Brock made this Freedom of Information request to Stoke on Trent City Council as part of a batch sent to 99 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

FOI, Stoke on Trent City Council

Dear Mr Brock

 

Your request for information ref. SOT77294

 

Thank you for your request for information about the Capita SIMS
management information system used by schools within the authority.  Your
request was received by the Information Rights Team on 27 March 2019. 
This is being dealt with under the terms of the appropriate Information
Rights legislation.

 

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will have to pay it before we deal with your
request.

 

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

 

You should expect to receive a response to your request on or before 26
April 2019 in line with the legislation's 20 working day statutory
deadline.

 

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

 

If you have any queries about this email please do not hesitate to contact
us.

 

You can find details of how we handle your personal information by
visiting [2]www.stoke.gov.uk/dataprotection

 

Yours sincerely

 

Information Rights Team

 

Information Rights

Floor 2 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853, 01782 233020, 01782 233732, 01782 235965

e [3][Stoke on Trent City Council request email]

 

 

 

 

 
Manage your council tax online and sign up for paperless billing with our
new online account at [4]www.stoke.gov.uk/onlineaccount - and access it
using the MyStoke app, putting fly-tipping, and litter reporting in your
hands at the touch of a button. Available in the [5]App Store and on
[6]Google Play

show quoted sections

 

References

Visible links
1. http://www.stoke.gov.uk/
2. http://www.stoke.gov.uk/dataprotection
3. mailto:[Stoke on Trent City Council request email]
4. http://www.stoke.gov.uk/onlineaccount
5. https://itunes.apple.com/us/app/my-stoke...
6. https://play.google.com/store/apps/detai...

FOI, Stoke on Trent City Council

Dear Mr Brock

 

Your request for information ref. SOT77294 about the Capita SIMS
management information system used by schools within the authority.

 

We have now considered your request and a copy of the information is
enclosed below.

 

The information supplied may be used for domestic or journalistic
purposes.  Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

 

Could you please provide the following information relating to the Capita
SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf
of the state maintained schools within your authority?

 

Response: Yes for some schools that choose to.

 

(2) If a local authority Capita SIMS license has been procured for use by
state maintained schools within your authority, when does the term of this
contract end?

 

Response: 31/03/2020

 

(3) Does your authority employ dedicated staff to provide telephone based
'help desk' support for your local schools using Capita SIMS and if so how
many FTE staff members?

 

Response: No

 

(4) If your authority does employ dedicated staff to provide telephone
based 'help desk' support for your local schools using Capita SIMS, which
directorate do they belong to, what is their team name and what is the job
title of the manager ultimately responsible for delivery of this service?

 

Response: N/A

 

(5) If your authority does provide Capita SIMS support to your local
schools can you advise how many schools you do provide telephone help desk
support for in the period April 2018 to March 2019, broken down as
follows:

 

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Response: N/A

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 2, Civic Centre, Glebe Street,
ST4 1HH, or email [1][Stoke on Trent City Council request email].

 

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Before doing this, please
see the following link for guidance from the Information Commissioner
relating to how to use your information rights responsibly and
effectively, to enable you to gain the best outcome from the process -
[2]http://ico.org.uk/for_the_public.

 

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at
[3]https://ico.org.uk/make-a-complaint/

 

You can find details of how we handle your personal information by
visiting [4]www.stoke.gov.uk/dataprotection

Yours sincerely

 

Information Rights Team

 

Information Rights

City of Stoke-on-Trent

Floor 2  Civic Centre  Glebe Street  Stoke-on-Trent  ST4 1HH

T: 01782 232853, 01782 233020, 01782 233732, 01782 235965

E: [5][Stoke on Trent City Council request email]

 

Request

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita
SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf
of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by
state maintained schools within your authority, when does the term of this
contract end? 

(3) Does your authority employ dedicated staff to provide telephone based
'help desk' support for your local schools using Capita SIMS and if so how
many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone
based 'help desk' support for your local schools using Capita SIMS, which
directorate do they belong to, what is their team name and what is the job
title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local
schools can you advise how many schools you do provide telephone help desk
support for in the period April 2018 to March 2019, broken down as
follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

 

 

 
Manage your council tax online and sign up for paperless billing with our
new online account at [6]www.stoke.gov.uk/onlineaccount - and access it
using the MyStoke app, putting fly-tipping, and litter reporting in your
hands at the touch of a button. Available in the [7]App Store and on
[8]Google Play

show quoted sections

 

References

Visible links
1. mailto:[Stoke on Trent City Council request email]
2. http://ico.org.uk/for_the_public
3. https://ico.org.uk/make-a-complaint/
4. http://www.stoke.gov.uk/dataprotection
5. mailto:[Stoke on Trent City Council request email]
6. http://www.stoke.gov.uk/onlineaccount
7. https://itunes.apple.com/us/app/my-stoke...
8. https://play.google.com/store/apps/detai...