Capita SIMS license and Capita SIMS Support for schools within the authority

The request was successful.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

Freedom Of Information (NELC), North East Lincolnshire Council

Dear Sir / Madam

I am pleased to acknowledge your request for information, which has been
allocated the reference number NELC/12966/1819.

Your request has been passed to the relevant department for processing and
you can expect your response within the 20 working day limit. If it will
take us longer than 20 working days to respond to you, we will inform you
of this and provide you with the expected date for receiving a response.

Further information about how we will deal with your Freedom of
Information requests is available on our website at:

[1]https://www.nelincs.gov.uk/council-infor....

Please feel free to contact me if you require any further information or
assistance quoting the reference number above.

Yours sincerely,

North East Lincolnshire Council

 

 

    

 

 

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Freedom Of Information (NELC), North East Lincolnshire Council

Dear Sir or Madam

 

Thank you for your information request, reference number 12966_1819.

 

I wish to confirm that North East Lincolnshire Council holds the following
information.

 

Could you please provide the following information relating to the Capita
SIMS management information system used by schools within your authority:

 

(1) Does your authority currently procure a Capita SIMS license on behalf
of the state maintained schools within your authority? No

 

(2) If a local authority Capita SIMS license has been procured for use by
state maintained schools within your authority, when does the term of this
contract end? Not applicable

 

(3) Does your authority employ dedicated staff to provide telephone based
'help desk' support for your local schools using Capita SIMS and if so how
many FTE staff members? Not applicable

 

(4) If your authority does employ dedicated staff to provide telephone
based 'help desk' support for your local schools using Capita SIMS, which
directorate do they belong to, what is their team name and what is the job
title of the manager ultimately responsible for delivery of this service?
Not applicable

 

(5) If your authority does provide Capita SIMS support to your local
schools can you advise how many schools you do provide telephone help desk
support for in the period April 2018 to March 2019, broken down as
follows: Not applicable

 

- number of state maintained primary schools

- number of academy primary schools

- number of state maintained secondary schools

- number of academy secondary schools

 

If you believe that your request for information has not been handled in
accordance with the Freedom of Information Act, you have the right to
request an internal review by the Council. Please be clear about which
elements of the Council’s response or handling of the request you are
unhappy with, and would like the Council to address during the internal
review process.  If following this you are still dissatisfied you may
contact the Office of the Information Commissioner. If you wish to request
an internal review, please contact me and I will make the necessary
arrangements.

 

Yours sincerely on behalf of North East Lincolnshire Council

 

Feedback Officer

 

 

 

 

 

 

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