Capita SIMS license and Capita SIMS Support for schools within the authority

The request was partially successful.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

Freedom of Information,

Dear Mr Brock,

 

Thank you for your email.

 

I have made enquiries with our service area and will get back to you as
soon as I hear from them.

 

Kind regards

 

Sarah Jobling

Senior Administrator

Freedom of Information/Data Protection Team

Business Intelligence and Project Management

Northamptonshire County Council

 

Tel: 01604 368360

[1][email address]

[2]www.northamptonshire.gov.uk

 

 

 

 

 

 

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Freedom of Information,

Good afternoon Mr Brock,

 

Further to our e mail below.

 

The service area have advised that Schools procure their own support. The
licences are owned by Capita. (If they have academised then they have to
buy the licence themselves.)

 

Kind regards

 

Tracey Gilkes

FOI / DP Admin

Northamptonshire County Council

Business Intelligence and Project Management

ONE Angel Square

Angel Street

Northampton

NN1 1ED

 

t : 01604 368360

e: [1][email address]

     [2][email address]

 

 

From: Freedom of Information
Sent: 27 March 2019 16:48
To: 'Richard Brock' <[FOI #564625 email]>
Subject: RE: [UNCLASSIFIED] Freedom of Information request - Capita SIMS
license and Capita SIMS Support for schools within the authority

 

Dear Mr Brock,

 

Thank you for your email.

 

I have made enquiries with our service area and will get back to you as
soon as I hear from them.

 

Kind regards

 

Sarah Jobling

Senior Administrator

Freedom of Information/Data Protection Team

Business Intelligence and Project Management

Northamptonshire County Council

 

Tel: 01604 368360

[3][email address]

[4]www.northamptonshire.gov.uk

 

 

 

 

 

 

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