Capita SIMS license and Capita SIMS Support for schools within the authority

The request was successful.

Dear Local Authority FOI Team

Could you please provide the following information relating to the Capita SIMS management information system used by schools within your authority:

(1) Does your authority currently procure a Capita SIMS license on behalf of the state maintained schools within your authority?

(2) If a local authority Capita SIMS license has been procured for use by state maintained schools within your authority, when does the term of this contract end?

(3) Does your authority employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS and if so how many FTE staff members?

(4) If your authority does employ dedicated staff to provide telephone based 'help desk' support for your local schools using Capita SIMS, which directorate do they belong to, what is their team name and what is the job title of the manager ultimately responsible for delivery of this service?

(5) If your authority does provide Capita SIMS support to your local schools can you advise how many schools you do provide telephone help desk support for in the period April 2018 to March 2019, broken down as follows:

- number of state maintained primary schools
- number of academy primary schools
- number of state maintained secondary schools
- number of academy secondary schools

Thank you very much for your help with this request

Yours faithfully,

Richard Brock

Information Management, Norfolk County Council

Good Morning,

Freedom of Information Act 2000 – Information Request ENQ-323569-S6S0Y1

Thank you for your request for information under the Freedom of Information Act 2000 received on 27 March 2019.

We have up to 20 working days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.

You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Room 043, County Hall, Norwich

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Information Management, Norfolk County Council

Dear Mr Brock
 
Freedom of Information Request ENQ-323569-S6S0Y1
 
I refer to your request for information dated 27 March 2019.
 
You asked for
 
1.      Does your authority currently procure a Capita SIMS license on
behalf of the state maintained schools within your authority?
 
Our response:   Yes
 
2.      If a local authority Capita SIMS license has been procured for use
by state maintained schools within your authority, when does the term of
this contract end? 
 
Our response:   31/3/2025
 
3.      Does your authority employ dedicated staff to provide telephone
based 'help desk' support for your local schools using Capita SIMS and if
so how many FTE staff members?
 
Our response:   No, they support other functions, not just Capita SIMS
 
 
4.      If your authority does employ dedicated staff to provide telephone
based 'help desk' support for your local schools using Capita SIMS, which
directorate do they belong to, what is their team name and what is the job
title of the manager ultimately responsible for delivery of this service?
 
Our response:   See above answer
 
 
5.      If your authority does provide Capita SIMS support to your local
schools can you advise how many schools you do provide telephone help desk
support for in the period April 2018 to March 2019.
 
Our response:
 
-       number of state maintained primary schools      -       30
-       number of academy primary schools               -       0
-       number of state maintained secondary schools    -       0
-       number of academy secondary schools             -       0
 
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
 
[email address]
or Information Compliance Team
Room 043
County Hall
Martineau Lane
Norwich
NR1 2DH
 
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
 
If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [1]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:
 
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
 
Yours sincerely
 
Bev Whittaker, Information Compliance Officer
Information Management
Tel: 01603 638017 | Dept: 01603 222661
Room 43, Lower Ground South, County Hall, Martineau Lane, Norwich
  
 

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