Capita PIP Contract & Audio Recording of Assessments

paul smith made this Freedom of Information request to Department for Work and Pensions

The request was partially successful.

From: paul smith

25 February 2013

Dear Department for Work and Pensions,

1)When Capita won the contract to conduct the new PIP Assessments
they said they were more than happy to offer all PIP Claimants the
opportunity to have their assessments audio recorded, can you
confirm that audio recording of PIP assessments will be offered to
all claimants?

2)I am aware that the decision to provide audio recording of PIP
Assessments is a decision for the DWP to make and not Capita, when
will the decision be made as to whether Capita will be providing
audio recording for all PIP Assessments?

Yours faithfully,

paul smith

Link to this

From: DWP freedom-of-information-requests
Department for Work and Pensions

25 February 2013

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

show quoted sections

References

Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

Link to this

Jim Otram left an annotation (25 February 2013)

Quote-marks Good one, Paul.

May I request a link to Capita's saying it would be happy to record, etc.?

Link to this

John Slater left an annotation (25 February 2013)

Quote-marks Hi Jim,
It's actually part of the Capita tender documentation for PIP. I can't remember the specific file it is in but I have seen it as well. The whole comment is very interesting:
"The consultation can be audio recorded with the claimant’s consent.

Rationale: A key concern of claimants who have been through the WCA is that the assessor’s report will not match the discussion that takes place. An audio recording provides reassurance, transparency and an audit trail."

John

Link to this

paul smith left an annotation (25 February 2013)

Quote-marks That's what I'm trying to find out Jim, I have seen it somewhere but cannot for the life of me find so far?

I'm sure they said it?

Link to this

Jim Otram left an annotation (25 February 2013)

Quote-marks Many thanks chaps. Until now, the only specific reference to this I knew was made by the B&W people in their 10 12 12 newsletter:-

"So, the fight is now on to get DLA and PIP medicals recorded. Capita have already said they will do so for PIP in the area of the country they’re responsible for, so it’s time to step up the pressure on Atos."

With your help, I've now found the text and a link (and I'm in quest of the tee-shirt).

From Capita's bid documentation:-

Personal Independence Payment (PIP) Assessment Service Document 4, Part 5 Tender and Supplier Information Form

PAGE 16, bullet point 1:-

"Claimants can also use the online portal: It has a password protected area for accessing and amending appointment details and will be accessible to AA standard. Subject to DWP/DSD approval, this could also hold the audio recording of the claimant's consultation and a copy of their assessment report (at no additional cost), appropriately redacted for sensitive information. This is something that Citizen’s Advice Bureau, in particular, thought would be of huge vale based on their interaction with DLA and WCA claimants."

PAGE 17, para. 6.3, heading "During the consultation", bullet point 1:-

"The consultation itself can be audio recorded with the claimants consent. Rationale: A key concern of claimants who have been through the WCA is that the assessor's report will not match the discussion that takes place. An audio recording provides reassurance, transparency and an audit trail."

PAGE 52, bullet point 7:-

"audio recording of claimant interactions will maintain quality through random auditing and peer review, performance review, coaching and retraining where appropriate. Claimants will have access to recordings with DWP approval to improve transparency."

https://docs.google.com/file/d/0B1etSkG7...

Link to this

GEOFFREY REYNOLDS (Account suspended) left an annotation (26 February 2013)

Quote-marks Bill Gunnyeon, Chief Medical Officer of the DWP is a director of Capita Healthcare.

Its so strange that all the moves to deny the right of a recorded medical examination seem to emanate from his department.

What is stranger still, are his and his colleagues links with the insurance industry, Professor Mansel Aylward of ATOS Healthcare and links to UNUM PROVIDENT.

The whole issue smacks of corruption on a vast scale......
Awarding of contracts and conflicts of interests of certain companies is undeniable..........

They can carry on running as they leave a trail of broken family values, poverty, destitution and suicide in their wake........

Link to this

From: DWP Strategy Freedom of Information
Department for Work and Pensions

27 February 2013


Attachment 901.acknowledgement.pdf
11K Download View as HTML


Dear Paul Smith,

Thank you for your Freedom of Information request; please see the attached acknowledgement.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Central Freedom of Information Team

------------------------------------------------------------------------------------------------------

Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk

show quoted sections

Link to this

From: DWP Strategy Freedom of Information
Department for Work and Pensions

13 March 2013


Attachment FoI.901.response.pdf
12K Download View as HTML


Dear Paul Smith

Please see the attached response to your Freedom of Information request.

Many thanks,

DWP Central FoI Team
----------------------------------------------------------------------------------------------------------------------------

show quoted sections

Link to this

Things to do with this request

Anyone:
Department for Work and Pensions only:

Follow this request

There are 6 people following this request

Offensive? Unsuitable?

Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).

If you believe this request is not suitable, you can report it for attention by the site administrators

Report this request

Act on what you've learnt

Similar requests

More similar requests

Event history details

Are you the owner of any commercial copyright on this page?