Dear Department for Work and Pensions,

Could you give me the percentage of calls made by the public to the Department of work and pensions ,that are answered by fully trained DWP staff and the percentage answered by the Capita call centre

Yours faithfully,

barbara sunley

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DWP Business Intelligence PQ and FOI Central Team, Department for Work and Pensions

1 Attachment

Dear Barbara Sunley,

Please find attached acknowledgement of your Freedom Of Information request

Regards

DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing

Dear Department for Work and Pensions,

Could you give me the percentage of calls made by the public to the Department of work and pensions ,that are answered by fully trained DWP staff and the percentage answered by the Capita call centre

Yours faithfully,

barbara sunley

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DWP Business Intelligence PQ and FOI Central Team, Department for Work and Pensions

1 Attachment

Dear Barbara Sunley,

Please find attached response to your Freedom Of Information request

Regards

DWP Communications Team
Department for Work and Pensions | Financial Control Directorate | www.dwp.gov.uk | Please consider the environment before printing

Dear Department for Work and Pensions,

Could you give me the percentage of calls made by the public to the Department of work and pensions ,that are answered by fully trained DWP staff and the percentage answered by the Capita call centre

Yours faithfully,

barbara sunley

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #466813 email]

Is [DWP request email] the wrong address for Freedom of Information requests to Department for Work and Pensions? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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