Dear British Broadcasting Corporation,

Following reports of TV license collection malpractice in the media in Feb 17 (as reported here : ), I am requesting a copy of any 'Exception Reports' or 'notice of action', on the issues reported, provided by Capita to you either voluntarily or as a result of you requesting such information.

The term 'Exception Report' comes from v5 of Schedule 4 (Governance), as part of the contract in place between you and Capita. Similarly, a 'notice of action' is as defined in v07 of the Terms and Conditions section of the contract in place between you and Capita. The contract referenced is as provided by you here : .

Given the publicity surrounding the media reports and the subsequent high-profile statements by Tony Hall and publications by the BBC Media Centre, I am sure you are capable of understanding the scope of 'the issues reported'. If you are not able to do this, then please refer, in the first instance, to the following link as reference for what Tony Hall states as 'the standards of the BBC' :

If no such 'Exception Report' or 'notice of action' has been provided by Capita please provide the results of any investigation performed by you into whether Capita should have provided such information.

Yours faithfully,

R Good

FOI Enquiries, British Broadcasting Corporation

Dear R Good,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 02 July 2017.  We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20170964.

Kind regards

The Information Policy & Compliance Team
Workplace & Information Rights, BBC Legal
BC2 A5, Broadcast Centre
201 Wood Lane
London W12 7TP
Email: [BBC request email]

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FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Sir or Madam


Please find attached the response to your request for information,
reference RFI20170964


Yours sincerely



Information Rights



Information Rights

BBC Legal

BC2 A5, Broadcast Centre

201 Wood Lane

London W12 7TP, UK


Website: [1]

Email: [2][BBC request email]

Tel: 020 8008 2882




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2. mailto:[BBC request email]

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