Capita Contracts

The request was successful.

Dear Stoke on Trent City Council,

1) Please confirm what software and services you buy from Capita Plc each year and the value of these, or total value if you cannot release each individual contract value.

2) What risks have been identified, in respect of Capita's current financial position (i.e. significant decrease in share price and profit warnings) specifically on the software they supply and maintain for the council and what steps (if any) are being taken to mitigate those risks?

3) Please also share any risk management reports you have in place around Capita owned software used by the council in the event of Capita withdrawing from the market place.

Yours faithfully,

Mary Redman

FOI, Stoke on Trent City Council

Dear Ms Redman

 

Your request for information ref. SOT67678

 

Thank you for your request for information about software and services
purchased from Capita Plc.  Your request was received by the Information
Rights Team on 20 April 2018.  This is being dealt with under the terms of
the appropriate Information Rights legislation.

 

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will have to pay it before we deal with your
request.

 

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

 

You should expect to receive a response to your request on or before 21
May 2018 in line with the legislation's 20 working day statutory deadline.

 

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

 

If you have any queries about this email please do not hesitate to contact
us.

 

Yours sincerely

 

Information Rights Team

 

Information Rights

Floor 2 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853, 01782 233020, 01782 233732, 01782 235965

e [2][Stoke on Trent City Council request email]

 

 

 

 

 
Save time, go online; pay your council tax, manage your benefits, book a
housing repair and report a pothole at a time and place that’s convenient
for you at www.stoke.gov.uk 

show quoted sections

 

References

Visible links
1. http://www.stoke.gov.uk/
2. mailto:[Stoke on Trent City Council request email]

FOI, Stoke on Trent City Council

Dear Ms Redman

 

Your request for information ref. SOT67678 about software and services
purchased from Capita Plc.

 

We have now considered your request and a copy of the information is
enclosed below.

 

The information supplied may be used for domestic or journalistic
purposes.  Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

 

1)         Please confirm what software and services you buy from Capita
Plc each year and the value of these, or total value if you cannot release
each individual contract value.

 

Response: One Education and eStart annual support and maintenance charge
£105,000 for 2018/19

 

2)         What risks have been identified, in respect of Capita's current
financial position (i.e. significant decrease in share price and profit
warnings) specifically on the software they supply and maintain for the
council and what steps (if any) are being taken to mitigate those risks?

 

Response: No risks have been identified

 

3)         Please also share any risk management reports you have in place
around Capita owned software used by the council in the event of Capita
withdrawing from the market place.

 

Response: N/A

 

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 2, Civic Centre, Glebe Street,
ST4 1HH, or email [1][Stoke on Trent City Council request email].

 

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Before doing this, please
see the following link for guidance from the Information Commissioner
relating to how to use your information rights responsibly and
effectively, to enable you to gain the best outcome from the process -
[2]http://ico.org.uk/for_the_public.

 

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at [3]www.ico.gov.uk/complaints.aspx.

 

Yours sincerely

 

Information Rights Team

 

Information Rights

City of Stoke-on-Trent

Floor 2  Civic Centre  Glebe Street  Stoke-on-Trent  ST4 1HH

T: 01782 232853, 01782 233020, 01782 233732, 01782 235965

E: [4][Stoke on Trent City Council request email]

 

Request

Dear Stoke on Trent City Council,

1)         Please confirm what software and services you buy from Capita
Plc each year and the value of these, or total value if you cannot release
each individual contract value.

2)         What risks have been identified, in respect of Capita's current
financial position (i.e. significant decrease in share price and profit
warnings) specifically on the software they supply and maintain for the
council and what steps (if any) are being taken to mitigate those risks?

3)         Please also share any risk management reports you have in place
around Capita owned software used by the council in the event of Capita
withdrawing from the market place.

Yours faithfully,

Mary Redman

 

 

 
Save time, go online; pay your council tax, manage your benefits, book a
housing repair and report a pothole at a time and place that’s convenient
for you at www.stoke.gov.uk 

show quoted sections

 

References

Visible links
1. mailto:[Stoke on Trent City Council request email]
2. http://ico.org.uk/for_the_public
3. http://www.ico.gov.uk/complaints.aspx
4. mailto:[Stoke on Trent City Council request email]