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Canterbury Jobcentre Plus - claimants' travel costs

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Dear Department for Work and Pensions,

I refer to the following Huffpost story concerning the closure of job centres:

https://www.huffingtonpost.co.uk/entry/w...

In particular:

'A spokesman for the DWP, however, said that support is always given to those in need and that funds are available for people to apply for to help pay for travel costs. However these payments are discretionary.'

1. Can you confirm that all payments for travel costs to claimants attending job centre appointments (mandatory attendance) are discretionary, including payments to those whose journey time exceeds one hour each way?

2. Please provide all staff guidance available to determine whether a claimant can get a payment to cover their travel costs in respect of a job centre appointment.

3. For Canterbury Jobcentre Plus, please provide for the month of February 2019:

i. the number of requests received from claimants for money to cover their travel costs to attend job centre appointments;

ii. the number of claimants whose requests were successful; and

iii. the total amount of discretionary travel payments made in respect of claimants who attended appointments.

4. Please provide a copy/copies of any standard form/s claimants must complete to obtain a payment to cover their travel costs when attending a job centre appointment.

Yours faithfully,

D Moore

DWP freedom-of-information-requests, Department for Work and Pensions

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References

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear D Moore,

I am writing in response to your request for information, received 6th
April.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of Operations FOI Team,

I am unable to find the document that you say is attached. Please resend.

Yours sincerely,

D. Moore

Department for Work and Pensions

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Boateng Henry DWP CUSTOMERS, INTELLIGENCE & DIGITAL, Department for Work and Pensions

10 Attachments

Dear D Moore,

I am writing in response to your missing attachments in our Freedom of Information response FOI2019/14140. Please find enclosed the attachments referred to in our response.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely,

DWP Central FoI Team 
Please consider the environment before printing

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