Cancellation of treatment(s) due to IT failure

The request was partially successful.

Dear Information Officer,

Please could you supply the following information:
In the years 2015/16, 2016/17 & 2017/18
1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled or delayed (on the day) due to IT difficulty.
2. The specific IT issues that led to delays or cancellation in treatment.
3. A catalogue of when CaNNISC has been inaccessible by clinicians due to technical difficulty. This should include information up to the date of this request.

Should you require any further information, please do not hesitate to respond to this message.

Yours faithfully,

Mr J Morgan

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

Dear Mr Morgan

 

Ref: CORP 877

 

Thank you for your request for information which we received on the
08/06/2018.

 

Your request:

 

Please could you supply the following information:

In the years 2015/16, 2016/17 & 2017/18

1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled
or delayed (on the day) due to IT difficulty.  

2. The specific IT issues that led to delays or cancellation in treatment.

3. A catalogue of when CaNNISC has been inaccessible by clinicians due to
technical difficulty. This should include information up to the date of
this request.

 

We are currently processing your request and will write to you shortly.

We aim to respond to requests for information within 20 working days of
receiving the request. 

If we are unable to respond in this time, we will contact you accordingly.

 

In the meantime if you have any queries then please do not hesitate to
contact us quoting the ref number shown above.

 

Kind regards

 

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre

Swyddog Cyfathrebu a Chydymffurfiad

2 Cwrt Charnwood

Heol Billingsley

Parc Nantgarw

Caerdydd

CF15 7QZ

      

Ffon - 029 20316951

E-bost: [email address]

 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon

Velindre NHS Trust HQ

Communication and Compliance Officer

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ

 

Tel - 029 20316951

Email: [email address]

 Please consider the environment before printing this email

 

 

 

 

show quoted sections

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

Dear Mr
Morgan                                                                                             

 

Request under Freedom of Information Act 2000

 

Further to our email of 8th June 2018, I am writing to let you know we are
still in the process of collating the information you requested below.

 

Your Request.

 

Please could you supply the following information:

 

In the years 2015/16, 2016/17 & 2017/18

1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled
or delayed (on the day) due to IT difficulty.  

2. The specific IT issues that led to delays or cancellation in treatment.

3. A catalogue of when CaNNISC has been inaccessible by clinicians due to
technical difficulty. This should include information up to the date of
this request.

 

However, due to the nature of your request we are unable to provide a full
response within the required twenty (20) working days.

 

We will, however, aim to provide you with a Trust response by 20th July
2018.

Please accept our apologies for this delay.

 

If you need any further assistance please do not hesitate to contact us at
the above address.

 

Should you not be satisfied with the process for supplying the requested
information, you have a right to complain and request a review.  You
should forward your complaint to:-

 

Mr Stuart Morris

Deputy Associate Director of Informatics

Velindre NHS Trust

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff / Caerdydd

CF15 7QZ

Tel / Ffon - 029 20196161

Should you wish to take your complaint further, if you are still unhappy
with the decision after review, you can contact the:-

Information Commissioner's Office - Wales

2nd Floor,

Churchill House,

Churchill Way,

Cardiff,

CF10 2HH

Telephone: 029 2067 8400

fax: 029 2067 8399

email: [email address]

 

 

In the meantime if you have any queries then please contact us at the
above address.

 

 

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre

Swyddog Cyfathrebu a Chydymffurfiad

2 Cwrt Charnwood

Heol Billingsley

Parc Nantgarw

Caerdydd

CF15 7QZ

      

Ffon - 029 20316951

E-bost: [email address]

 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon

Velindre NHS Trust HQ

Communication and Compliance Officer

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ

 

Tel - 029 20316951

Email: [email address]

 Please consider the environment before printing this email

 

 

 

show quoted sections

Hywel Thomas (Velindre - Corporate Services), Velindre NHS Trust

1 Attachment

  • Attachment

    FOI Response to Mr J Morgan Cancellation of treatment due to IT failure.docx

    14K Download View as HTML

Dear Mr Morgan,

 

Ref: Freedom of Information Request (CORP877) - Cancellation of treatment
(s) due to IT failure

 

Please find attached our response to your Freedom of Information Request -
Cancellation of treatment (s) due to IT failure.

 

I hope this is helpful.

 

Kind regards

 

Hywel Thomas 

Hywel Thomas (Velindre - Corporate Services), Velindre NHS Trust

1 Attachment

  • Attachment

    FOI Response to Mr J Morgan Cancellation of treatment due to IT failure.docx

    14K Download View as HTML

 

 

From: Hywel Thomas (Velindre - Corporate Services)
Sent: 20 July 2018 16:22
To: '[FOI #490117 email]'
<[FOI #490117 email]>
Subject:

 

Dear Mr Morgan,

 

Ref: Freedom of Information Request (CORP877) - Cancellation of treatment
(s) due to IT failure

 

Please find attached our response to your Freedom of Information Request -
Cancellation of treatment (s) due to IT failure.

 

I hope this is helpful.

 

Kind regards

 

Hywel Thomas 

Hywel Thomas (Velindre - Corporate Services), Velindre NHS Trust

1 Attachment

Dear Mr Morgan,

 

Our Information Officer, Julie Mann was away from the office last week.

 

I was keen for you to receive a response from us without delay on Friday
but was unable to locate the appropriate template which I have now
attached for your information.

 

Kind regards and best wishes

 

Hywel