Cancellation of treatment(s) due to IT failure
Dear Information Officer,
Please could you supply the following information:
In the years 2015/16, 2016/17 & 2017/18
1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled or delayed (on the day) due to IT difficulty.
2. The specific IT issues that led to delays or cancellation in treatment.
3. A catalogue of when CaNNISC has been inaccessible by clinicians due to technical difficulty. This should include information up to the date of this request.
Should you require any further information, please do not hesitate to respond to this message.
Yours faithfully,
Mr J Morgan
Dear Mr Morgan
Ref: CORP 877
Thank you for your request for information which we received on the
08/06/2018.
Your request:
Please could you supply the following information:
In the years 2015/16, 2016/17 & 2017/18
1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled
or delayed (on the day) due to IT difficulty.
2. The specific IT issues that led to delays or cancellation in treatment.
3. A catalogue of when CaNNISC has been inaccessible by clinicians due to
technical difficulty. This should include information up to the date of
this request.
We are currently processing your request and will write to you shortly.
We aim to respond to requests for information within 20 working days of
receiving the request.
If we are unable to respond in this time, we will contact you accordingly.
In the meantime if you have any queries then please do not hesitate to
contact us quoting the ref number shown above.
Kind regards
Julie Mann
Pencadlys Ymddiriedolaeth GIG Felindre
Swyddog Cyfathrebu a Chydymffurfiad
2 Cwrt Charnwood
Heol Billingsley
Parc Nantgarw
Caerdydd
CF15 7QZ
Ffon - 029 20316951
E-bost: [email address]
A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon
Velindre NHS Trust HQ
Communication and Compliance Officer
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff
CF15 7QZ
Tel - 029 20316951
Email: [email address]
Please consider the environment before printing this email
Dear Mr
Morgan
Request under Freedom of Information Act 2000
Further to our email of 8th June 2018, I am writing to let you know we are
still in the process of collating the information you requested below.
Your Request.
Please could you supply the following information:
In the years 2015/16, 2016/17 & 2017/18
1. Number of treatment sessions (radiotherapy and chemotherapy) cancelled
or delayed (on the day) due to IT difficulty.
2. The specific IT issues that led to delays or cancellation in treatment.
3. A catalogue of when CaNNISC has been inaccessible by clinicians due to
technical difficulty. This should include information up to the date of
this request.
However, due to the nature of your request we are unable to provide a full
response within the required twenty (20) working days.
We will, however, aim to provide you with a Trust response by 20th July
2018.
Please accept our apologies for this delay.
If you need any further assistance please do not hesitate to contact us at
the above address.
Should you not be satisfied with the process for supplying the requested
information, you have a right to complain and request a review. You
should forward your complaint to:-
Mr Stuart Morris
Deputy Associate Director of Informatics
Velindre NHS Trust
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff / Caerdydd
CF15 7QZ
Tel / Ffon - 029 20196161
Should you wish to take your complaint further, if you are still unhappy
with the decision after review, you can contact the:-
Information Commissioner's Office - Wales
2nd Floor,
Churchill House,
Churchill Way,
Cardiff,
CF10 2HH
Telephone: 029 2067 8400
fax: 029 2067 8399
email: [email address]
In the meantime if you have any queries then please contact us at the
above address.
Julie Mann
Pencadlys Ymddiriedolaeth GIG Felindre
Swyddog Cyfathrebu a Chydymffurfiad
2 Cwrt Charnwood
Heol Billingsley
Parc Nantgarw
Caerdydd
CF15 7QZ
Ffon - 029 20316951
E-bost: [email address]
A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon
Velindre NHS Trust HQ
Communication and Compliance Officer
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff
CF15 7QZ
Tel - 029 20316951
Email: [email address]
Please consider the environment before printing this email
Dear Mr Morgan,
Ref: Freedom of Information Request (CORP877) - Cancellation of treatment
(s) due to IT failure
Please find attached our response to your Freedom of Information Request -
Cancellation of treatment (s) due to IT failure.
I hope this is helpful.
Kind regards
Hywel Thomas
From: Hywel Thomas (Velindre - Corporate Services)
Sent: 20 July 2018 16:22
To: '[FOI #490117 email]'
<[FOI #490117 email]>
Subject:
Dear Mr Morgan,
Ref: Freedom of Information Request (CORP877) - Cancellation of treatment
(s) due to IT failure
Please find attached our response to your Freedom of Information Request -
Cancellation of treatment (s) due to IT failure.
I hope this is helpful.
Kind regards
Hywel Thomas
Dear Mr Morgan,
Our Information Officer, Julie Mann was away from the office last week.
I was keen for you to receive a response from us without delay on Friday
but was unable to locate the appropriate template which I have now
attached for your information.
Kind regards and best wishes
Hywel
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