Cancellation of Echocardiogram Outpatient Appointments at East Surrey and Crawley Hospitals.

Response to this request is long overdue. By law, under all circumstances, Surrey and Sussex Healthcare NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Surrey and Sussex Healthcare NHS Trust,
1. Why is there no senders address?
2. Why is there not a named individual signing the document?
3. Why is there not a reference number on the letter?
4. Why is there not the customers NHS number or case note?
5. Why is there no details of the person cancelling the appointment?
6. Why are there no reasons given for the cancellation?
7. Why is the customer not contacted to rebook an appointment at their convenience?
8. What action will be taken to remedy this delinquency?
9. Will an apology be made to all those customers treated in this fashion?
10. Why do East Surrey/SASH not have a review of their poor appointment system?

Yours faithfully,

Geoff Lovell

Surrey and Sussex Healthcare NHS Trust

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Dear Mr Lovell

 

Thank you for your email.

 

After looking at your questions below, this not a Freedom of Information
request within the regulation FOIA 2000; therefore I have passed your
questions to our complaints department who will be in contact.

 

Kind regards
Jeanette

 

Jeanette Randall

FOI Officer

 

Communications & Marketing

Surrey & Sussex Healthcare NHS Trust

East Surrey Hospital, Redhill, RH1 5RH

Telephone 01737 768511 ext. 2976

Email: [1][Surrey and Sussex Healthcare NHS Trust request email]

 

[2]www.surreyandsussex.nhs.uk

Follow us online: [3]Twitter; [4]Facebook; [5]LinkedIn

 

[6]SASH_Strapline_62mm_for_A5

 

 

 

 

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Dear Surrey and Sussex Healthcare NHS Trust,
Despite your comments I believe this is a valid FOI as I have asked a number of questions based on evidence.
If you continue to refuse I will appeal to the Information Commissioner as you have not given a valid reason for refusal on this site.
Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Surrey and Sussex Healthcare NHS Trust's handling of my FOI request 'Cancellation of Echocardiogram Outpatient Appointments at East Surrey and Crawley Hospitals.'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Geoff Lovell

Surrey and Sussex Healthcare NHS Trust

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Dear Mr Lovell

 

Please find attached the outcome of our internal review into your freedom
of information request (2496).

 

If you have any questions, please get in touch.

 

Kind regards

Jeanette

 

Jeanette Randall

FOI Officer

 

Communications & Marketing

Surrey & Sussex Healthcare NHS Trust

East Surrey Hospital, Redhill, RH1 5RH

Telephone 01737 768511 ext. 2976

Email: [1][Surrey and Sussex Healthcare NHS Trust request email]

 

[2]www.surreyandsussex.nhs.uk

Follow us online: [3]Twitter; [4]Facebook; [5]LinkedIn

 

[6]SASH_Strapline_62mm_for_A5

 

 

 

 

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Geoff Lovell left an annotation ()

The review should be made by a third party and not the FOIA officer!

Communications,

1 Attachment

Dear Mr Lovell,

Thank you for your email of 27/05/2017 where you requested an internal review into the handling of your FOI request and delayed response, which is attached. In this request (4075) you asked details regarding discharge summary.

Please see attached digital file, we have also sent you a hard copy by first class post.

Best wishes,

Donna Webster
Communications manager
Communications and marketing
Surrey and Sussex Healthcare NHS Trust
East Surrey Hospital, Redhill, RH1 5RH
01737 768511 x6838
[email address]
www.surreyandsussex.nhs.uk

Dear Communications,

I disagree that this is not a generic FOI enquiry and why I am still dealing with you over a simple request.
I want the points answered by whichever means you propose but I do want answers including why has it taken so long, just look at the start date!

Yours sincerely,

Geoff Lovell

Surrey and Sussex Healthcare NHS Trust

1 Attachment

Dear Mr Lovell

Thank you for your email.

Our response letter, attached again for information, provides an explanation for the delay in getting our response to you.

Regards

Laura

Laura Warren
Head of communications
Communications
Surrey and Sussex Healthcare NHS Trust
East Surrey Hospital, Redhill, RH1 5RH
01737 768511 x6199
07964 406188
[email address]
www.surreyandsussex.nhs.uk

Follow us online: Twitter ¦ Facebook ¦ LinkedIn

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