Can I recieve the full list of SOR (schedual of rates) codes
Dear Lambeth Borough Council,
Can I receive the full list of SOR (schedule of rates) codes used for housing repairs and maintenance. I would like the actual SOR id numbers alongside the description of the code and associated costs. Please include any associated relevant information to enable me to interpret the information clearly.
Yours faithfully,
Tom Keene
Your Ref : 149845
Date: 25th November 2015
Dear Mr Keene
Thank you for your Freedom of Information request received on 23rd
November 2015.
You requested the following information:
The full list of SOR (schedule of rates) codes used for housing repairs
and maintenance. I would like the actual SOR id numbers alongside the
description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.
Your request is being processed. The Freedom of Information Act requires
us to satisfy it within 20 working days.
If you have any queries regarding the progress of your request please
contact me via the contact details in this letter, quoting reference
149845
Yours sincerely
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [1][email address]
[2]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[3]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. mailto:[email address]
2. http://www.housingmanagement.lambeth.gov...
Our Ref: FOI_LL_RESP / 149845
Date: 21 December 2015
Dear Mr Keene
Thank you for your Freedom of Information request Reference 49845.You
requested the following information:
o The full list of SOR (schedule of rates) codes used for housing
repairs and maintenance. I would like the actual SOR id numbers
alongside the description of the code and associated costs. Please
include any associated relevant information to enable me to interpret
the information clearly.
In response to the request please find attached the spreadsheet containing
full list of our SOR codes used by Lambeth Housing management Repairs and
Maintenance.
Thank you for your interest in Lambeth Housing Management.If you are
dissatisfied with the way in which your Freedom of Information request has
been dealt with, you can request an internal review by emailing:
[1][email address] (please quote the reference number above) or by
writing to:
Information Compliance Advisor (Solicitor)
Legal Services
Lambeth Town Hall
Brixton Hill
Brixton
SW2 1RW
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Yours sincerely
Kind Regards
Gerard Brown
Improvement, Review & Compliance Officer
Service Improvement Team
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Tel: 020 79260375
E-mail: [2][email address]
Web: [3]www.lambeth.gov.uk
1^st Floor
Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Lambeth – a cooperative council
[4]lambeth logo
From: Rodriguez,Merrily On Behalf Of HM FOI
Sent: 25 November 2015 13:07
To: '[FOI #304201 email]'
Cc: HM FOI
Subject: Freedom of Information Request 149845
Your Ref : 149845
Date: 25th November 2015
Dear Mr Keene
Thank you for your Freedom of Information request received on 23rd
November 2015.
You requested the following information:
The full list of SOR (schedule of rates) codes used for housing repairs
and maintenance. I would like the actual SOR id numbers alongside the
description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.
Your request is being processed. The Freedom of Information Act requires
us to satisfy it within 20 working days.
If you have any queries regarding the progress of your request please
contact me via the contact details in this letter, quoting reference
149845
Yours sincerely
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [5][email address]
[6]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[7]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.lambeth.gov.uk/
5. mailto:[email address]
6. http://www.housingmanagement.lambeth.gov...
Dear HM FOI,
Thank you for the SOR codes list. As an amendment to the request, could I also request an additionla column of data which specifies the response code for each item, which I belive is called the "PI" code. As I understand it, this code specifies the length of time it should take for each item to be responded to. Could I also recieve a list of each response code and what they mean i.e PI-1 (Immeadiate response) PI-2 (Respond withinin ten days).
Please excuse me if I have got the name of the PI code wrong, please replace with the correct naming system.
Yours sincerely,
Tom Keene
[1]cid:image004.jpg@01D12CED.87512B50 Your Ref : 149845
Date: 5th November 2015
Dear Mr Keene
Thank you for your further Freedom of Information request received on 4th
January 2015.
You requested the following information:
Orginal Request:
· The full list of SOR (schedule of rates) codes used for housing
repairs and maintenance. I would like the actual SOR id numbers alongside
the description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.
Further request:
· An additionla column of data which specifies the response code
for each item, which I belive is called the "PI" code. As I understand it,
this code specifies the length of time it should take for each item to be
responded to. Could I also recieve a list of each response code and what
they mean i.e PI-1 (Immeadiate response) PI-2 (Respond withinin ten days).
Please excuse me if I have got the name of the PI code wrong, please
replace with the correct naming system.
Your request is being processed. The Freedom of Information Act requires
us to satisfy it within 20 working days.
If you have any queries regarding the progress of your request please
contact me via the contact details in this letter, quoting reference
149845
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [2][email address]
[3]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[4]lambeth logo
Dear HM FOI,
I requested further information on the 5th of January. Please can I have a response?
Yours sincerely,
Tom Keene
Dear Mr Keene
Thank you for your email, which I have forwarded to the officer responding
to your request.
Although we do strive to respond to requests as swiftly as possible, there
is a statutory 20 working day timeframe to respond to follow on FOI
requests so you should expect the response by 1 February 2016.
Kind regards,
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [1][email address]
[2]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[3]lambeth logo
Dear Mr Keene
Thank you for your further Freedom of Information request received on 4th
January 2015.
You requested the following information:
Original Request:
“The full list of SOR (schedule of rates) codes used for housing repairs
and maintenance. I would like the actual SOR id numbers alongside the
description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.”
Further request:
“An additional column of data which specifies the response code for each
item, which I believe is called the "PI" code. As I understand it, this
code specifies the length of time it should take for each item to be
responded to. Could I also receive a list of each response code and what
they mean i.e PI-1 (Immediate response) PI-2 (Respond within ten days).
Please excuse me if I have got the name of the PI code wrong, please
replace with the correct naming system.”
The response to the original request was issued on 21 December 2015.
I am writing to advise you that following a search of our paper and
electronic records I have established that the information you further
requested is not held by the Council in the detail you have requested for.
However we hold information regarding repairs timelines available on our
website [1]http://housingmanagement.lambeth.gov.uk/....
Under Section 21 of the Freedom of Information Act we are not required to
provide information which is already reasonably accessible to you, whether
or not a charge will be made for that information.
Thank you for your interest in Lambeth Housing Management .If you are
dissatisfied with the way in which your Freedom of Information request has
been dealt with, you can request an internal review by emailing:
[email address] (please quote the reference number above) or by
writing to:
Information Compliance Advisor (Solicitor)
Legal Services
Lambeth Town Hall
Brixton Hill
Brixton
SW2 1RW
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Kind Regards
Gerard Brown
Improvement, Review & Compliance Officer
Service Improvement Team
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Tel: 020 79260375
E-mail: [2][email address]
Web: [3]www.lambeth.gov.uk
1^st Floor
Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Lambeth – a cooperative council
[4]lambeth logo
From: Rodriguez,Merrily On Behalf Of HM FOI
Sent: 05 January 2016 12:43
To: 'Tom Keene'
Cc: HM FOI
Subject: RE: Freedom of Information Request 149845
[5]cid:image004.jpg@01D12CED.87512B50 Your Ref : 149845
Date: 5th November 2015
Dear Mr Keene
Thank you for your further Freedom of Information request received on 4th
January 2015.
You requested the following information:
Orginal Request:
· The full list of SOR (schedule of rates) codes used for housing
repairs and maintenance. I would like the actual SOR id numbers alongside
the description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.
Further request:
· An additionla column of data which specifies the response code
for each item, which I belive is called the "PI" code. As I understand it,
this code specifies the length of time it should take for each item to be
responded to. Could I also recieve a list of each response code and what
they mean i.e PI-1 (Immeadiate response) PI-2 (Respond withinin ten days).
Please excuse me if I have got the name of the PI code wrong, please
replace with the correct naming system.
Your request is being processed. The Freedom of Information Act requires
us to satisfy it within 20 working days.
If you have any queries regarding the progress of your request please
contact me via the contact details in this letter, quoting reference
149845
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [6][email address]
[7]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[8]lambeth logo
Dear Lambeth Borough Council,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Lambeth Borough Council's handling of my FOI request 'Can I receive the full list of SOR (schedule of rates) codes'.
I do not believe that this information is not available. When a Lambeth representative creates a new repairs record, they are immediately informed by the software how fast that specific repair should be undertaken. This information is then communicated to the homeowner or tenant.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...
Yours faithfully,
Tom Keene
[1]cid:image004.jpg@01D12CED.87512B50 Your Ref : 149845
Date: 19th February 2016
Dear Mr Keene
Thank you for your request for an internal review of your Freedom of
Information request received on 8th February 2016. My apologies for the
delay acknowledging your request.
Your request is being processed. The Freedom of Information Act requires
us to satisfy it within 20 working days from the date of your request for
internal review.
If you have any queries regarding the progress of your request please
contact me via the contact details in this letter, quoting reference
149845
Yours sincerely,
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [2][email address]
[3]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[4]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
2. mailto:[email address]
3. http://www.housingmanagement.lambeth.gov...
Dear Mr Keene
Thank you for your further request for an internal Review on the above FOI
request.
You requested for a review based on the information below:
“Please pass this on to the person who conducts Freedom of Information
reviews.
I am writing to request an internal review of Lambeth Borough Council's
handling of my FOI request 'Can I receive the full list of SOR (schedule
of rates) codes'.
I do not believe that this information is not available. When a Lambeth
representative creates a new repairs record, they are immediately informed
by the software how fast that specific repairshould be undertaken. This
information is then communicated to the homeowner or tenant.
A full history of my FOI request and all correspondence is available on
the Internet at this
address:[1]https://www.whatdotheyknow.com/request/c...
”
Original Request:
“The full list of SOR (schedule of rates) codes used for housing repairs
and maintenance. I would like the actual SOR id numbers alongside the
description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.”
Further request:
“An additional column of data which specifies the response code for each
item, which I believe is called the "PI" code. As I understand it, this
code specifies the length of time it should take for each item to be
responded to. Could I also receive a list of each response code and what
they mean i.e PI-1 (Immediate response) PI-2 (Respond within ten days).
Please excuse me if I have got the name of the PI code wrong, please
replace with the correct naming system.”
The Review will be completed within 20 days . Richard Carter will be
providing the outcome of the review.
Thank you for your interest in Lambeth Housing Management .If you are
dissatisfied with the way in which your Freedom of Information request has
been dealt with, you can request an internal review by emailing:
[email address] (please quote the reference number above) or by
writing to:
Information Compliance Advisor (Solicitor)
Legal Services
Lambeth Town Hall
Brixton Hill
Brixton
SW2 1RW
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. https://www.whatdotheyknow.com/request/c...
HM FOI would like to recall the message, "Internal review of Freedom of Information request - Can I receive the full list of SOR (schedule of rates) codes Reference 149845.".
Disclaimers apply for full details see http://www.lambeth.gov.uk/EmailDisclaime...
Dear Mr Keene
Thank you for your further request for an internal Review on the above FOI
request.
You requested for a review based on the information below:
“Please pass this on to the person who conducts Freedom of Information
reviews.
I am writing to request an internal review of Lambeth Borough Council's
handling of my FOI request 'Can I receive the full list of SOR (schedule
of rates) codes'.
I do not believe that this information is not available. When a Lambeth
representative creates a new repairs record, they are immediately informed
by the software how fast that specific repairshould be undertaken. This
information is then communicated to the homeowner or tenant.
A full history of my FOI request and all correspondence is available on
the Internet at this
address:[1]https://www.whatdotheyknow.com/request/c...
”
Original Request:
“The full list of SOR (schedule of rates) codes used for housing repairs
and maintenance. I would like the actual SOR id numbers alongside the
description of the code and associated costs. Please include any
associated relevant information to enable me to interpret the information
clearly.”
Further request:
“An additional column of data which specifies the response code for each
item, which I believe is called the "PI" code. As I understand it, this
code specifies the length of time it should take for each item to be
responded to. Could I also receive a list of each response code and what
they mean i.e PI-1 (Immediate response) PI-2 (Respond within ten days).
Please excuse me if I have got the name of the PI code wrong, please
replace with the correct naming system.”
The Review will be completed within 20 days . Richard Carter will be
providing the outcome of the review.
Thank you for your interest in Lambeth Housing Management .If you are
dissatisfied with the way in which your Freedom of Information request has
been dealt with, you can request an internal review by emailing:
[email address] (please quote the reference number above) or by
writing to:
Information Compliance Advisor (Solicitor)
Legal Services
Lambeth Town Hall
Brixton Hill
Brixton
SW2 1RW
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Kind regards
Gerard Brown
Improvement, Review & Compliance Officer
Service Improvement Team
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Tel: 020 79260375
E-mail: [2][email address]
Web: [3]www.lambeth.gov.uk
1^st Floor
Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Lambeth – a cooperative council
[4]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. https://www.whatdotheyknow.com/request/c...
2. mailto:[email address]
3. http://www.lambeth.gov.uk/
Dear HM FOI,
I requested an internal review on thew 6th February. Your latest response appears to indicate that a response will not be provided until the 24th of March? This is almost two months since the request for an internal review. Can you please confirm that I will get an immediate response rather than continuing to wait?
Yours sincerely,
Tom Keene
Dear HM FOI,
Please can I receive an immediate response to this FOI internal review it is way past deadline.
Yours sincerely,
Tom Keene
Dear Mr Keene
Please find attached the response to the internal review of your Freedom
of Information Request.
Kind regards,
Merrily Rodriguez
Customer Response Assistant
Service Improvement
Housing Management
Neighbourhoods and Growth
London Borough of Lambeth
Phone: 020 792 61282
Email: [1][email address]
[2]www.housingmanagement.lambeth.gov.uk
Blue Star House (1^st Floor)
234-244 Stockwell Road
London SW9 9SP
Lambeth – a cooperative council
[3]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. mailto:[email address]
2. http://www.housingmanagement.lambeth.gov...
Dear Lambeth Borough Council,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Lambeth Borough Council's handling of my FOI request 'Can I recieve the full list of SOR (schedual of rates) codes'.
I requested further information and have not recieved a response.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...
Yours faithfully,
Tom Keene
Hello Tom
Please could you confirm the reference number of the Freedom of Information request that you would like reviewed.
Kind regards
Susan Allen
Customer Services Officer
On behalf of Complaints Team
Business & Customer Services Group
Corporate Resources
London Borough of Lambeth
Tel: 0207 926 1000
Website : www.lambeth.gov.uk
Lambeth – a cooperative council
Hi Susan,
I believe the reference is "FOI_LL_RESP / 149845" and the full history of request messages can be found at:
https://www.whatdotheyknow.com/request/c...
Yours sincerely,
Tom Keene
Dear Sir/Madam,
Thank you for your email. I have forwarded your enquiry to Housing Management FOI, as they have been dealing with this request originally.
They will respond to you directly.
Many Thanks
Kind Regards
Brooke Glover
Customer Services Officer
Business & Customer Services Group
Corporate Resources
London Borough of Lambeth
Tel: 0207 926 1000
Website: www.lambeth.gov.uk
Lambeth – a cooperative council
Dear Mr Keene
Thank you for your enquiry on 10 June requesting an internal review of
Lambeth Borough Council's handling of your FOI request, as you requested
further information and have not received a response.
You previously requested an internal review which you received a response
to on 29 April.
Your annotation on 4 May asking for further clarification has been brought
to our attention for the first time, as the WhatDoTheyKnow website does
not process annotations as Freedom of Information Request correspondence,
and classes them as individual notes which WhatDoTheyKnow does not forward
to the Local Authority.
We are now looking into clarifying the information for you as soon as
possible.
Kind regards,
Merrily Rodriguez
Customer Response Assistant
Corporate Complaints Unit
Corporate Resources
London Borough of Lambeth
Phone: 020 792 61282
Email: [1][email address]
Website: [2]www.lambeth.gov.uk
2nd Floor, Olive Morris House
18 Brixton Hill
London
SW2 1RW
Lambeth – a cooperative council
[3]lambeth logo
Dear Mr Keene
Thank you again for your recent enquiry requesting clarification on some
of the data provided to you as part of the response to your Freedom of
Information Request.
Please see below our responses.
1. Within the priorities column, the following keys are listed:
PR1, PR2, PR3, PR4, PR5, VLC, VSC. Can you please explain what "VLC, VSC"
mean?
Response: VLC – Voids Long Cycle 20 working days; VSC – voids short cycle
10 working days.
2. Can the following keys from the first column of data please explained:
Response: PCM – Planned Cyclical Maintenance, RESP - Responsive, voids –
Voids Works
3. The second column of data appears to list a unique ID for each item.
Can the following letters which precede a number please be explained:
Response: BWK – Responsive Brickwork, CAR – Responsive Carpentry, CR – All
Planned works (pre LPC contracts), DH – V3DEC – Void Decent Homes, ELE –
Responsive Electrical, FSH – Responsive Finishing, GLA – Responsive
Glazing, GRD – Responsive Grounds Works, PLU – Responsive Plumbing, Res,
RFR – Responsive Roof Repair, RR – V4REC – Void Rechargeable, VE – V2EXT –
Void Extra Work, VS – V1STA – Void Standard Work
4. The following keys are listed in the 5th column. Can these also be
explained?
Response: CM- Cubic Metre; HR-Hourly Rate; IT-Item; LM-Linear Metre;
NO-Numbers; PR-Pair; SM-Square Metre; WK- used by FSH121 and FSH123 which
are mapped to information on IT system.
5. The last column of data contains the following headings:
2.1 Edgings, Paths and Steps Minus 29.3%
2.1 Steps Minus 5.8%
Voids Minus 4.6%
Can these please also be explained?
Response: The percentages are the contractor’s tendered adjustments on the
Schedule of Rates for the various workstreams.
6. Finally, can the date this data set was produced please be supplied? I
ask as I have been informed that the previous SOR data set provided was a
number of years out of date.
Response: The data set is updated on an ongoing basis. The version
supplied to you was a modified version dated 29 April 2016.
Kind regards,
Merrily Rodriguez
Customer Response Assistant
Corporate Complaints Unit
Corporate Resources
London Borough of Lambeth
Phone: 020 792 61282
Email: [1][email address]
Website: [2]www.lambeth.gov.uk
2nd Floor, Olive Morris House
18 Brixton Hill
London
SW2 1RW
Lambeth – a cooperative council
[3]lambeth logo
Disclaimers apply for full details see
http://www.lambeth.gov.uk/EmailDisclaime...
References
Visible links
1. mailto:[email address]
2. http://www.lambeth.gov.uk/
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Tom Keene left an annotation ()
Thank you very much for the response. Would you be able to further clarify some details in order to explain the document:
1. Within the priorities column, the following keys are listed:
PR1, PR2, PR3, PR4, PR5, VLC, VSC
Can you please explain what "VLC, VSC" mean?
2. Can the following keys from the first column of data please explained:
PCM, RESP, voids
3. The second column of data appears to list a unique ID for each item. Can the following letters which precede a number please be explained:
BWK, CAR, CR, DH, ELE, FSH, GLA, GRD, PLU, Res, RFR, RR, VE, VS
4. The following keys are listed in the 5th column. Can these also be explained?
CM, HR, IT, LM, NO, PR, SM, WK
5. The last column of data contains the following headings:
2.1 Edgings, Paths and Steps Minus 29.3%
2.1 Steps Minus 5.8%
Voids Minus 4.6%
Can these please also be explained?
6. Finally, can the date this data set was produced please be supplied? I ask as I have been informed that the previous SOR data set provided was a number of years out of date.
Best Wishes
Tom Keene