Camden council

[Name Removed] (Account suspended) made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

[Name Removed] (Account suspended)

Dear Sir or Madam,

Between 2001 and 2008, how many complaints did the Local Government Ombudsman office receive against Camden council regarding unsatisfactory approach/failure of Camden council to resolve complaints about:

1. discrimination

2. harassment

3. disputes.

Please may I ask you to give an accurate number for each of the above three categories in response to my question.

I look forward to receiving your early reply.

Yours faithfully,

[name removed] [name removed]

Hilary Pook, The Local Government and Social Care Ombudsman

1 Attachment

Dear Ms [name removed]

Please find a letter attached in response to your request below.

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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[Name Removed] (Account suspended)

Dear Hilary Pook,

Thank you for your reply.

Please may I ask you to state the number of complaints in each of the following categories which the ombudsman upheld against Camden council between 2001 and 2008:

Racial harassment
sexual harassment
harassment
Racial discrimination
Disability discrimination
sexual discrimination
homophobic/sexuality discrimination
other

I note that in your reply, you said that you do not record complaints about Camden's handling of neighbour disputes. Please may I ask you to give me your full reasons for not recording such complaints.

Please may I also ask you to give me the total number of complaints that you received against Camden council between 2001 and 2008 for other reasons (ie all other reasons except for racial harassment, sexual harassment, harassment, racial discrimination, sexual discrimination or homophobic/sexuality discrimination)

I look forward to receiving your early reply.

Yours sincerely,

[name removed] [name removed]

Hilary Pook, The Local Government and Social Care Ombudsman

Dear Ms [name removed]

This is to acknowledge receipt of your email below, received on
Wednesday 3 September.

I will respond to this as soon as possible.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Hilary Pook, The Local Government and Social Care Ombudsman

1 Attachment

Dear Ms [name removed]

Please find attached a letter in response to your enquiry below.

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Stuart Hardwicke CARRUTHERS left an annotation ()

Between 2001 and 2008 there were about 258 Local Settlements agreed between the LGO and Camden. There was about one Maladministration and Injustice report.

About 5.4% of the local settlements included a discrimination and harassment component covered by UK equalities legislation.

http://www.amv3.com/forum/viewtopic.php?...

Stuart Hardwicke CARRUTHERS left an annotation ()

http://www.whatdotheyknow.com/request/lo...

requesting clarification from the Equalities and Human Rights Commission if they have been informed of admitted breeches of Equalities legislation by Council's (local settlements and MI reports) and/or if they have been informed by the CLAE / LGO's

[Name Removed] (Account suspended)

Dear Hilary Pook,

Thank you for your reply.

So that I can get a clear picture of the situation, I would be grateful if you to give me a break down of the races/racial origins of the complainants whose complaints resulted in:

1. Local settlement

2. NM

3. OD

4. OJ

Please may I ask you to give me a break for for each of the above categories.

Please may I also ask you to confirm the number of complainants from each of the above categories who proceeded to appeal/complain against the decision of the ombudsman.

How many of the appeals/complaints against the ombudsman's decision were upheld?

Yours sincerely,

[name removed] [name removed]

Hilary Pook, The Local Government and Social Care Ombudsman

I am out of the office until Monday 22 September. If you have an urgent enquiry, please contact Rob Rundle at [email address] or ring him on 020 7217 4686. However, Rob is also away on Thursday 11 September - when you can contact Teresa Davey on 020 7217 4683 instead, and Friday 12 September when you can contact Jackie Feeney on 020 7217 4719 instead. Sorry for any inconvenience.

Hilary Pook, The Local Government and Social Care Ombudsman

1 Attachment

Dear Ms [name removed]

Please find attached a letter in response to your request below.

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

show quoted sections