Call-outs to Amazon warehouses

Mark Wilding made this Freedom of Information request to South Western Ambulance Service NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear South Western Ambulance Service NHS Foundation Trust,

Please provide:

The number of times paramedics were dispatched to the following address in each financial year from 2015/16 to 2017/18. Please include details of the reported incidents if these are available.

The number of times patients were taken to hospital from the following address in each financial year from 2015/16 to 2017/18.

Amazon, Cabot Park, Severn Beach, Bristol, BS11 0YH

If data on call-outs is not available in relation to specific addresses, I would be grateful if you could provide figures in relation to the above post code.

Yours faithfully,

Mark Wilding

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Mark Wilding

 

Thank you for your request for information regarding ambulance attendances
at Amazon, Bristol, which we received on 13 April 2018.

 

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation. You will see from this that we are not
obliged to generate information we do not already, for example by
collating data or formulating direct answers to questions, but you are
entitled to receive copies of records (or extracts from them) that contain
the information you have requested.

 

We will research the information you have requested and we will respond
providing what we hold no later than 14 May 2018 in accordance with the
timescales set by the Act.

 

We will inform you:

a) if we are unable to provide any of the information you have requested,
in which case we will explain the reason for this; or

b) if there is any fee payable for the information we are able to provide.

 

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

 

Regards

 

Kate Minett | Acting Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 453 872

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

 

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Mark Wilding

 

I refer to our acknowledgement on 17 April 2018 of your request for
information regarding ambulance attendances at Amazon, Bristol under the
provisions of the Freedom of Information Act.  We are able to provide the
following information:

 

Information requested Our Response

 
The number of times paramedics The table below:
were dispatched to the following
address in each financial year -          includes calls where the
from 2015/16 to 2017/18. Please address recorded at the time of the call
include details of the reported included “Amazon” and the postcode
incidents if these are available. included  “BS11 0Y”;

  -          includes calls received
between 1 April 2015 and 31 March 2018;
Amazon, Cabot Park, Severn Beach,
Bristol, BS11 0YH -          excludes cancelled and test
calls.
 
 

Year Number of calls to which an
ambulance resource was
dispatched
2016/17 3
2017/18 4

 

The nature of the complaint is being
withheld under Section 40 of the Freedom
of Information Act 2000 as this,
together with information already held
or in the public domain, may enable a
patient to be identified. Releasing a
patient’s information in response to a
Freedom of Information request would
contravene the first Data Protection
Principal that information is processed
fairly and lawfully.

 

 
The number of times patients were The outcome of the call is being
taken to hospital from the withheld under Section 40 of the Freedom
following address in each of Information Act 2000 as this together
financial year from 2015/16 to with information already held may enable
2017/18. a patient to be identified. Releasing a
patient’s information in response to a
  Freedom of Information request would
contravene the first Data Protection
Amazon, Cabot Park, Severn Beach, Principal that information is processed
Bristol, BS11 0YH fairly and lawfully.

   

 

We are aware that the format of FOI responses can appear strangely on the
What Do They Know website so I also attach our response as a PDF for ease
of reference.

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request.  Alternatively you may wish to discuss this
issue with our Head of Marketing, PR & Communications Claire Warner on
01392 261520 or, you can email her at [1][email address]

 

If you are dissatisfied with our response, you also have the right to make
use of the following complaints procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Regards

 

Kate Minett | Acting Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[2]cid:[email address]

 

Direct Line 01392 453 872

Web [3]www.swast.nhs.uk

E-Mail [4][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

 

References

Visible links
1. mailto:[email address]
3. http://www.swast.nhs.uk/
4. mailto:[email address]

Dear Ms. Minett,

Thank you for your response.

Yours sincerely,

Mark Wilding