Call grade training

Matthew Stokes made this Freedom of Information request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Metropolitan Police Service (MPS),

Please can I request the following information under the freedom of information act:

1. A list of call grades used on the computer aided dispatch system (CAD) by the MPS and their associated charter time (eg. S - significant - 60 minutes).
2. Any information relating to the process used to grade 999 or 101 calls.
3. A copy of any training given to call handlers (whether staff or police officers) relating to how to grade 999 or 101 calls.
4. A copy of any training given to police officers relating to charter times. Any information relating to expectations to responding to CADs. In particular any training given to new officers or those in a response role.
5. Any information relating to the upgrading or downgrading of a CAD (whether by call handler or responder).
6. A copy of any regulation that the IPCC apart to refer to in the news story: "PCs bought tea at McDonald's before attending 999 call" - http://www.bbc.co.uk/news/uk-england-lon...

Yours faithfully,

Mr M Stokes

Metropolitan Police Service (MPS)

Dear Mr Stokes

Freedom of Information Request Reference No: 2017020000944

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 21/02/2017.  I note you seek
access to the following information:

"1. A list of call grades used on the computer aided dispatch system (CAD)
by the MPS and their associated charter time (eg. S - significant - 60
minutes).
2. Any information relating to the process used to grade 999 or 101 calls.
3. A copy of any training given to call handlers (whether staff or police
officers) relating to how to grade 999 or 101 calls.
4. A copy of any training given to police officers relating to charter
times. Any information relating to expectations to responding to CADs. In
particular any training given to new officers or those in a response role.
5. Any information relating to the upgrading or downgrading of a CAD
(whether by call handler or responder).
6. A copy of any regulation that the IPCC apart to refer to in the news
story: "PCs bought tea at McDonald's before attending 999 call" -
http://www.bbc.co.uk/news/uk-england-lon...

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act.  

If you have any further enquiries concerning this matter, please contact
us at [email address] or on the phone at 0207 161 3500, quoting the
reference number above. Should your enquiry relate to the logging or
allocations process we will be able to assist you directly and where your
enquiry relates to other matters (such as the status of the request) we
will be able to pass on a message and/or advise you of the relevant
contact details.

Yours sincerely

R. Loizou
Support Officer - Freedom of Information Triage Team
 
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Information Rights Unit
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.

The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, write to or
phone:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

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Dear Metropolitan Police Service (MPS),

This FOI request is now over due. Please reply as soon as possible.

Yours faithfully,

Matthew Stokes

Metropolitan Police Service (MPS)

Dear Mr Stokes,

Thank you for your email. I am sorry that we have not been able to respond within the 20 working day time period. I have checked our system and can see that this case has been allocated to my colleague Paul O'Shea.

Paul, please would you give Mr Stokes an update on his request?

Regards,

David.

show quoted sections

Metropolitan Police Service (MPS)

Dear Mr Stokes

Apologies for the delay to this request but I am still waiting for some information.

Thank you for your patience

Kind regards

Paul O'Shea | Information Rights Unit | Information Law and Security Group | Met HQ Performance Risk and Assurance | Metropolitan Police Service
Telephone 020 7 161 1363 | Fax 020 7161 3503 | Email [email address]
Address Public Access Office, PO Box 57192, London, SW6 1SF

Protective Marking:
Not Suitable for Publication
Recipients of this email should be aware that all communications within and to and from the Metropolitan Police Service are subject to consideration for release under the Data Protection Act, Freedom of Information Act and Environmental Information Regulations. The MPS will consider information for release unless there is are valid and proportionate public interest reasons not to, therefore, sensitive information not for public disclosure must be highlighted as such. Further advice can be obtained from the Information Rights Unit - 020 7161 3500 (783500).

show quoted sections

Dear Metropolitan Police Service (MPS),

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Metropolitan Police Service (MPS)'s handling of my FOI request 'Call grade training'.

The information requested should have been provided within 20 working days. The information has still not been provided and is now long overdue.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Matthew Stokes

Metropolitan Police Service (MPS)

Dear Mr Stokes

Freedom of Information Review Reference No: 2017040000915

I write in connection with your request for a review of the handling
and/or decision relating to  2017020000944 which was received by the
Metropolitan Police Service (MPS) on  26/04/2017.  

A review will now be conducted in accordance with the Code of Practice
issued under Section 45 of the Freedom of Information Act 2000 (the Act).
 The reviewing officer will reconsider the original request before
responding to you with their findings.

There is no statutory time limit in relation to the completion of an
Internal Review.  However, the MPS aim to complete Internal Reviews within
20 working days or in exceptional cases, within 40 working days.  This is
based upon guidance published by the Information Commissioner.

If it is not possible to complete the Internal Review within this
timescale you will be informed at the earliest opportunity.

If you are unhappy with the outcome of an Internal Review you may wish to
refer the matter to the Information Commissioner's Office (ICO).

For information on how to make an application to the Information
Commissioner please visit their website at www.ico.org.uk.  Alternatively,
write to or phone:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  0303 123 1113

Yours sincerely

R. Loizou
Support Officer - Freedom of Information Triage Team

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Stokes

Freedom of Information Internal Review Reference No: 2017040000915

I write in connection with your correspondence dated 26/04/2017 requesting
an internal review in relation to your FOIA request (ref:2017020000944).  

Section 10(1) of the Freedom of Information Act 2000 states:

'Subject to subsections (2) and (3), a public authority must comply with
section 1(1) promptly and in any event not later than the twentieth
working day following the date of receipt.'

In the circumstances of your request, neither the information requested
nor a refusal notice was provided to you within 20 working days.
Therefore, the MPS have not complied with the requirements of section 10
of the Act.

I have made enquiries in relation to your request and I have been advised
by the Information Manager with responsibility for your request that a
response has been drafted and approved but awaits quality assurance
checks. I have been advised that you should receive a response within the
next few days.

As a response to your request is currently outstanding, I am unable to
complete a full internal review in relation to your request. However,
should you be dissatisfied with the MPS response to your request, you may
request an internal review in relation to the decision.

I would like to take this opportunity to apologise on behalf of the MPS
for any inconvenience caused by the time taken to respond to your Freedom
of Information Act request. The progress of your request will continue to
be monitored and the issues you have raised have been recorded, enabling
us to provide a more efficient and effective service in the future.

Yours sincerely

Yvette Taylor
Information Manager

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

5 Attachments

Dear Mr Stokes

 

Freedom of Information Request Reference No: 2017020000944

 

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 21/02/2017.  I note you seek
access to the following information:

 

1. A list of call grades used on the computer aided dispatch system (CAD)
by the MPS and their associated charter time (eg. S - significant - 60
minutes).

2. Any information relating to the process used to grade 999 or 101 calls.

3. A copy of any training given to call handlers (whether staff or police
officers) relating to how to grade 999 or 101 calls.

4. A copy of any training given to police officers relating to charter
times. Any information relating to expectations to responding to CADs. In
particular any training given to new officers or those in a response role.

5. Any information relating to the upgrading or downgrading of a CAD
(whether by call handler or responder).

6. A copy of any regulation that the IPCC apart to refer to in the news
story: "PCs bought tea at McDonald's before attending 999 call" -
http://www.bbc.co.uk/news/uk-england-lon...

 

SEARCHES TO LOCATE INFORMATION

 

To locate the information relevant to your request searches were conducted
within the MPS.  The searches located information relevant to your
request.

 

DECISION

 

I have today decided to disclose some of the requested information.  Some
data has been withheld as it is exempt from disclosure and therefore this
response serves as a Refusal Notice under Section 17 of the Freedom of
Information Act 2000 (the Act). 

 

Please find attached documents relating to the above request subject to
the redaction of information which is exempt by virtue of the following
exemptions:

 

Section 40 (2)(3) - Personal Information

 

Before I explain the reasons for the decisions I have made in relation to
your request, I thought that it would be helpful if I outline the
parameters set out by the Freedom of Information Act 2000 (the Act) within
which a request for information can be answered.

 

The Act creates a statutory right of access to information held by public
authorities. A public authority in receipt of a request must, if
permitted, confirm if the requested information is held by that public
authority and, if so, then communicate that material to the applicant.

The right of access to information is not without exception and is subject
to a number of exemptions, which are designed to enable public authorities
to withhold information that is not suitable for release. Importantly, the
Act is designed to place material into the public domain, that is, once
access to information is granted to one person under the Act, it is then
considered public information and must be communicated to any individual
should a request be received.  

Section 1 of the Act places two duties on public authorities.  Unless
exemptions apply, the first duty at Section 1(1)(a) is to confirm or deny
whether the information specified in a request is held.   

The second duty at Section 1(1)(b) is to disclose information that has
been confirmed as being held.  Where exemptions are relied upon Section 17
of the Act requires that we provide the applicant with a notice which: a)
states that fact, b) specifies the exemption(s) in question and c) state
(if that would not otherwise be apparent) why the exemption applies.

Having located and considered information relevant to your request, I am
afraid that I am not required by statute to release the information
requested in full. This email serves as a Partial Refusal Notice under
Section 17 of the Act.

Please see the Legal Annex for the sections of the Act that are referred
to in this response.

Section 40 (2) & (3) of the Act Provides - Personal Information: Absolute
Exemption/Class Based

Under Section 40(2) and (3) of the Act, Public Authorities are able to
withhold information where its release would identify any living
individual and breach the principles of the Data Protection Act 1998
(DPA). I have applied this exemption in that the names of the individuals
identified by this documentation constitutes personal data which would, if
released, be in breach of the rights provided by the DPA.

The eight principles of the DPA govern the way in which data controllers
must manage personal data. Under principle one of the DPA, personal data
must be processed fairly and lawfully. I consider that the release of the
names of officers/staff and/or other persons or personal details such as
emails and phone numbers that are recorded within the requested
documentation constitutes personal data. The release of this information
would be unfair as the persons concerned would have no reasonable
expectation that the MPS would make this information publicly available.

In reaching my decision, I have, in each case, given due regard to
Condition one and six of Schedule 2 of the DPA.

Condition one of the DPA requires that consideration is given to whether
consent for disclosure has been given whilst Condition six requires that
consideration is given to whether disclosure would constitute legitimate
processing of that data. Having considered both conditions, I have
established that no consent is present or would likely be received to
release this information. I have also found that the release of this
information would be unjust as no allegation has been proven against any
person.

This exemption is both absolute and class based. When this exemption is
applied, it is accepted that harm would result from disclosure. There is
accordingly no requirement to consider whether release of information is
in the public interest or demonstrate what harm would result from
disclosure.

 

DISCLOSURE

 

1. A list of call grades used on the computer aided dispatch system (CAD)
by the MPS and their associated charter time (eg. S - significant - 60
minutes).

 

 

 

2. Any information relating to the process used to grade 999 or 101 calls.

3. A copy of any training given to call handlers (whether staff or police
officers) relating to how to grade 999 or 101 calls.

 

The attached document below provides the information for questions 2 and
3.

 

 

 

 

4. A copy of any training given to police officers relating to charter
times. Any information relating to expectations to responding to CADs. In
particular any training given to new officers or those in a response role.

 

No information held.

 

 

5. Any information relating to the upgrading or downgrading of a CAD
(whether by call handler or responder).

 

Personal details have been redacted from the CAD regrading policy
attached, under section 40 (see above)

 

 

6. A copy of any regulation that the IPCC apart to refer to in the news
story: "PCs bought tea at McDonald's before attending 999 call" -
http://www.bbc.co.uk/news/uk-england-lon...

 

There is no regulation held that refers to the above question. It is
believed the IPCC are referring to a direction (rather than a regulation)
that although, for example, a 'S' grade call is to be dealt with within an
hour that does not mean that an officer has an hour to get there, this is
the maximum time it should take.

 

Should you have any further enquiries concerning this matter, please
contact me via email at [email address]

 

, quoting the reference number above.

 

Yours sincerely

 

 

 

Paul O'Shea

Information Manager

LEGAL ANNEX

 

Section 17(1) of the Act provides:

 

(1)       A public authority which, in relation to any request for
information, is to any extent relying on a claim that any provision in
part II relating to the duty to confirm or deny is relevant to the request
or on a claim that information is exempt information must, within the time
for complying with section 1(1), give the applicant a notice which-

 

(a) states the fact,

(b) specifies the exemption in question, and

(c) states (if that would not otherwise be apparent) why the exemption
applies.

 

Section 40(2) & (3) of the Act provides:

 

(2) Any information to which a request for information relates is also
exempt information if-

(a) it constitutes personal data which do not fall within subsection (1),
and

(b) either the first or the second condition below is satisfied.

(3) The first condition is-

a) in a case where the information falls within any of paragraphs (a) to
(d) of the definition of "data" in section 1(1) of the [1998 c. 29.] Data
Protection Act 1998, that the disclosure of the information to a member of
the public otherwise than under this Act would contravene-

i) any of the data protection principles, or

ii) section 10 of that Act (right to prevent processing likely to cause
damage or distress), and

(b) in any other case, that the disclosure of the information to a member
of the public otherwise than under this Act would contravene any of the
data protection principles if the exemptions in section 33A (1) of the
[1998 c. 29.] Data Protection Act 1998 (which relate to manual data held
by public authorities) were disregarded

In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law.  Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 10 Lambs Conduit Street, London, WC1N 3NR.

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

 

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

 

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request. 

 

Complaint

 

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

 

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

 

FOI Complaint

Information Rights Unit

PO Box 57192

London

SW6 1SF

[email address]

 

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.

 

The Information Commissioner

 

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

 

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, write to or
phone:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113

 

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk