Call Centre CSO Guide

The request was partially successful.

Dear Southwark Borough Council,

Please may I get a copy of your Contact Centre "CSO Guide", and any other written procedures for Contact Centre Agents to follow, particularly with regards to handling heating and hot water repairs.
Please note, I already have a copy of the Heating and Hot Water Training Presentation, part of which seems to be out of date.
Many thanks

Yours faithfully,
Dotan Carmel

Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

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Dear Dotan Carmel

Re: Your request for information: 1006507

Thank you for your request for information that was received on 30
November 2018 in which you requested:

Please may I get a copy of your Contact Centre "CSO Guide", and any other
written procedures for Contact Centre Agents to follow, particularly with
regards to handling heating and hot water repairs.
Please note, I already have a copy of the Heating and Hot Water Training
Presentation, part of which seems to be out of date.

Your request is being dealt with under the Freedom of Information Act 2000
and you will receive a response within 20 working days of the date that we
received your request.

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Yours faithfully

Payal Panchal
Information Officer
[email address]
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Elizabeth Murray, Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

--------------------------------------------------------------------------

Dear Mr Carmel

Re: Your request for information: 1006507

Further to your request for information that was received on 30 November
2018 in which you requested:

Please may I get a copy of your Contact Centre "CSO Guide", and any other
written procedures for Contact Centre Agents to follow, particularly with
regards to handling heating and hot water repairs.

Please note, I already have a copy of the Heating and Hot Water Training
Presentation, part of which seems to be out of date.

The Council has collated the information for our response to your request.
However, given the amount of information involved we will need to send the
response via the Council's secure email Egress.

As you will not be able to access this email via the whatdotheyknow.com
website please could you advise me of an alternate way to provide you with
the response. We can email this to a private email address or post this
out to you.

You may want to contact me separately about this so your personal details
aren't published.

Yours sincerely

 

Elizabeth Murray
Information Officer (Housing and Modernisation)
[1][email address]

The email you received and any files transmitted with it are confidential,
may be covered by legal and/or professional privilege and are intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this in error please notify us immediately.

If you are not the intended recipient of the email or the person
responsible for delivering it to them you may not copy it, forward it or
otherwise use it for any purpose or disclose its contents to any other
person. To do so may be unlawful.

Where opinions are expressed in the email they are not necessarily those
of Southwark Council and Southwark Council is not responsible for any
changes made to the message after it has been sent.

References

Visible links
1. mailto:[email address]

hide quoted sections