Call Centre CSO Guide

Dotan Carmel made this Freedom of Information request to Southwark Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Southwark Borough Council,

Please may I get a copy of your Contact Centre "CSO Guide", and any other written procedures for Contact Centre Agents to follow, particularly with regards to handling heating and hot water repairs.
Please note, I already have a copy of the Heating and Hot Water Training Presentation, part of which seems to be out of date.
Many thanks

Yours faithfully,
Dotan Carmel

Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

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Elizabeth Murray, Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

show quoted sections