Dear Southwark Borough Council,

Please may I get a copy of your Contact Centre "CSO Guide", and any other written procedures for Contact Centre Agents to follow, particularly with regards to handling heating and hot water repairs.
Please note, I already have a copy of the Heating and Hot Water Training Presentation, part of which seems to be out of date.
Many thanks

Yours faithfully,
Dotan Carmel

Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

show quoted sections

Elizabeth Murray, Southwark Borough Council

Southwark Council - Information request

Our reference: 1006507

show quoted sections