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Call Advisor Helpscript

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Dear British Broadcasting Corporation,

I would like a machine readable copy of the ASK Helpscript used by Capita Call Centre staff.

You have previously advised that it is not possible to easily extract the information in an easily transferred machine readable format - which I hold is intrue.

You said, "As indicated above, there are currently 2305 screens. As a modest estimate,
it would take 64 seconds to manually print and retrieve one screen of
information. The alternative is to copy and re-format each screen into a Word
document: this extraction method is estimated at 126 seconds per screen." In this modern-day and age I do not believe your software is incapable of exporting information quickly

Can you tell me the software vendor that hosts the HelpScript? I feel you can divulge this information because it is unlikely to be a security risk to disclose the software used to render a simple HelpSript used by call centre staff. For example, Adobe Reader etc., is commonly used software used internally.

I would like a copy of the most recent ASK Helpscript and there must be a method to export/print to pdf the information within. Any modern system of this type would have these methods.

Yours faithfully,

Nath

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Nath,

Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 19 December 2020.  We will deal with your request as promptly
as possible, and at the latest within 20 working days of receipt. If you
have any queries about your request, please contact us at the address
below.

 

The reference number for your request is RFI20201975.

 

Kind regards,

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

[1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

[3]cid:image001.gif@01D3DBB7.69D5E540

 

 

 

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Nath,

                                            

Please find attached the response to your request for information,
reference RFI20201975.

 

Yours sincerely,

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

References

Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]

Dear FOI Enquiries,

Mr name is Nathan Gregory.

Yours sincerely,

Nath

FOI Enquiries, British Broadcasting Corporation

Dear Nathan Gregory,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 19 January 2021. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20210125.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

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We don't know whether the most recent response to this request contains information or not – if you are Nath please sign in and let everyone know.