Call Advisor Helpscript
Dear British Broadcasting Corporation,
I would like a machine readable copy of the ASK Helpscript used by Capita Call Centre staff.
You have previously advised that it is not possible to easily extract the information in an easily transferred machine readable format - which I hold is intrue.
You said, "As indicated above, there are currently 2305 screens. As a modest estimate,
it would take 64 seconds to manually print and retrieve one screen of
information. The alternative is to copy and re-format each screen into a Word
document: this extraction method is estimated at 126 seconds per screen." In this modern-day and age I do not believe your software is incapable of exporting information quickly
Can you tell me the software vendor that hosts the HelpScript? I feel you can divulge this information because it is unlikely to be a security risk to disclose the software used to render a simple HelpSript used by call centre staff. For example, Adobe Reader etc., is commonly used software used internally.
I would like a copy of the most recent ASK Helpscript and there must be a method to export/print to pdf the information within. Any modern system of this type would have these methods.
Yours faithfully,
Nath
Dear Nath,
Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 19 December 2020. We will deal with your request as promptly
as possible, and at the latest within 20 working days of receipt. If you
have any queries about your request, please contact us at the address
below.
The reference number for your request is RFI20201975.
Kind regards,
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
[1]www.bbc.co.uk/foi
Email: [2][BBC request email]
[3]cid:image001.gif@01D3DBB7.69D5E540
Dear Nath,
Please find attached the response to your request for information,
reference RFI20201975.
Yours sincerely,
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
Website: [1]www.bbc.co.uk/foi
Email: [2]mailto:[BBC request email]
[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png
References
Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
Dear Nathan Gregory,
Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 19 January 2021. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.
The reference number for your request is RFI20210125.
Kind regards,
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
www.bbc.co.uk/foi
Email: [BBC request email]
Dear Mr Gregory,
Please find attached the response to your request for information,
reference RFI20210125.
Yours sincerely,
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
Website: [1]www.bbc.co.uk/foi
Email: [2]mailto:[BBC request email]
References
Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
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