Cafcass dealing with “partially submitted” complaints of disability discrimination

Currently waiting for a response from Children and Family Court Advisory Support Service, they should respond promptly and normally no later than (details).

Dear Children and Family Court Advisory Support Service,

1. Can Cafcass customer services decide that an FCA : Did not treat a person unfairly or discriminate against their disability in relation to information shared as part of proceedings regarding a persons health and mental health when the person making the complaints has “not fully addressed the full extent of disability discrimination” to Cafcass i.e: due to disability the complainant has been too ill to submit full complaint but has only submitted part of their complaint?

2. Can Cafcass “conclude” a complaint of disability discrimination knowing they are awaiting the rest of the issues that the complainant considered to be discriminatory ? (Where the disabled person has been too ill to submit in in full but only submitted part)

3. How do Cafcass respond to requests for reasonable adjustments by disabled people using the complaints procedure:

a. Do they acknowledge whether they will in fact provide reasonable adjustments by informing the disabled person in writing ?


b. Ignore the disabled persons request for reasonable adjustments ?

Yours faithfully,

Victoria Soeder

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Soeder,


Thank you for your email.


Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 01 December 2018.


Your reference number is CAF18-140.


We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 02 January 2019.


Kind regards,


Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]






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