Cafcass confidentiality and telephone contact Authentication for legal proceedings

The request was successful.

Dear Children and Family Court Advisory Support Service,

Per FOIA please supply me the following information contained in your records:

1.When Cafcass telephone from a landline or mobile telephone to a service user, what security measures to you use to qualify that you are speaking with the legitimate person.

2. What measures do Cafcass policies & procedures have in place at the first point of contact for example what is the agreement to protect an individual's rights to DP including but not limited to children, vulnerable adults, disadvantage people or any persons data that you are processing?

3. Please Specify what security and or identification code you have in place within your policies and procedures to quantify the proper processing of an individuals data i.e. name, dob, pass code etc.

4.If a phone call forms part of a legal proceeding, and Cafcass have not got a security system in place to authenticate the validity of the service user, then please advise if the notes taken from the call for the official record are legally binding and admissible in a family court of law.

Yours faithfully,

Samantha Kerr

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Kerr,

 

Thank you for your email.

 

Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 27 December 2018.

 

Your reference number is CAF18-186.

 

We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 23 January 2019.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk

[3]Cafcass_Logo_2014_email

 

 

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Governance, Children and Family Court Advisory Support Service

2 Attachments

Dear Ms Kerr

 

Thank you for your email. Please find attached our response to your
Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk

[3]Cafcass_Logo_2014_email

 

Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our  [4]website

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