CAFCASS: complaints received by HCPC

[Name Removed] (Account suspended) made this Freedom of Information request to Health and Care Professions Council

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[Name Removed] (Account suspended)

Dear Health and Care Professions Council,

Could you please provide the following information under FOIA

1. How many complaints did HCPC receive about CAFCASS in 2018 ?

and of these

2. How many complaints about CAFCASS were triaged as: HCPC not able to become involved in matters because they were considered as matters to be decided upon by a court ?

and

3. How many complaints about CAFCASS were triaged as : HCPC not able to ‘change contents of a S7 report’ ?

Yours faithfully,

[Name Removed]

FOI, Health and Care Professions Council

Dear Ms Soeder

 

Thank you for your email dated 25 August 2019, in which you ask for the
number of complaints we have received about CAFCASS.

 

Your request has been handled under the Freedom of Information Act 2000
(FOIA).

 

The HCPC does not hold the information requested. By way of background,
the HCPC is the regulator of 16 health and care professions. We do not
regulate organisations.

 

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Yours sincerely

 

Freedom of Information

 

Health and Care Professions Council

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[Name Removed] (Account suspended) left an annotation ()

This is a very interesting insight into how at inception of a complaint regulators operate to obstruct a complaint about CAFCASS.

This can serve as a step by step process of how they achieve that.

So a complaint is made initially by telephone; complainant requests reasonable adjustments under the Equality Act: To submit the complaint properly and procedurally fairly.

HCPC say they will consider it and spend over half hour obtaining background.

2 days later an ‘ad hoc’ complaint summary arrives ‘riddled’ with inaccurate data by HCPC:

It frames the complainants words into ‘17 cherry picked sentences’

worse ...

The cherry picked sentences refer to a report: which would take the complaint out of HCPC remit
and
Worse it has ‘the place events took place wrong’ which would take it out of HCPC remit. It isn’t even data they were provided with; its their guesswork.

Already there are problems and complaint set up to fail with the above. The accurate issues that ‘would fall into HCPC remit are remarkably omitted from the complaint.
Added to this with no reasonable adjustments in place as HCPC pledge to look at, which is also a legal requirement are ignored and HCPC gallop ahead without any ‘reasonable adjustments’ in place to triage ‘complaints the complainant HAS NOT EVEN SUBMITTED IN WRITING’ because if they don’t wait for ‘accurate complaint; the complaint will of course NOT meet triage criteria. They must think the public are sheer and utter fools.

The ad hoc complaint has pages missing and other pages duplicated: a complete mess.

The whole complaint has to be struck out and restarted. This goes to show that without reasonable adjustments from the intake of a complaint a complainants complaint will fail.

I’m unsure why we have an Equality Act in the UK. It is considered unlawful not to consider reasonable adjustments under the act yet organisations such as this “gallop ahead without them”.

Essentially the HCPC need to start again, to provide ‘procedural fairness’ by providing reasonable adjustments “1st”

Regulators are supposed to protect the public yet through smoke & mirrors process appear to NOT protect the complainant. Well this time I will document failures on this site in a step by step process to demonstrate how exactly they operate....in so far : shambolic