Cafcass complaint categories - data requested

The request was successful.

Dear Children and Family Court Advisory Support Service,

Your complaint categories recorded centrally on your system are the following:

Complaint category
1. Friendly, professional and respectful service
2. Fairness of service
3. Accessibility of service
4. Working in children's best interests
5. Provision of clear information
6. Use of plain English
7. Translation of information
8. Listening to feedback
9. Clear complaints process
10. Solving problems quickly

Q1. Can you please tell me how many complaints did you receive in relation to complaint category 1, 2, 8 and 9 in the past 5 years? Please list them for each year.

Yours faithfully,

Eva nagy

Governance, Children and Family Court Advisory Support Service

1 Attachment

Dear Ms Nagy,

 

Thank you for your email.

 

Please accept this as formal acknowledgement of your Freedom of
Information request which was received by Cafcass on 27 October 2018.

 

Your reference number is CAF18-124.

 

We aim to respond to your promptly, and at the latest 20 working days from
receipt of your request. You will therefore receive a response on or
before 23 November 2018.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

 

 

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Governance, Children and Family Court Advisory Support Service

2 Attachments

Dear Ms Nagy,

 

Thank you for your email.

 

Please find attached our response to your Freedom of Information request.

 

Kind regards,

 

Governance Team | Cafcass

* [1][CAFCASS request email] | ü [2]www.cafcass.gov.uk 

[3]Cafcass_Logo_2014_email

 

 

 

Cafcass email addresses have changed to end in @cafcass.gov.uk. Please
ensure you update your address book. For more information on this change
please see our  [4]website

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