Cable car user figures breakdown

Darryl Chamberlain made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Darryl Chamberlain

Dear Transport for London,

Could you please tell me:

a) The numbers of passengers using the Emirates Air Line each day, in each direction (northbound and southbound), between Sunday 12 October and Saturday 18 October 2014.

b) A breakdown of passenger numbers per hour of operation during that week.

c) The number of multi-user ("5+") Oyster discounts issued that week.

d) The number of paper multi-trip boarding passes sold that week, and broken down by each day of the week.

e) The number of children carried at £1 each under the schools scheme, broken down by each day of the week.

f) The number of adults carried free under the schools scheme, broken down by each day of the week.

g) The number of private cabin hire bookings, broken down by each day of the week.

h) The number of "full experience" tickets sold, broken down by each day of the week.

i) The number of Thames Clippers package tickets sold, broken down by each day of the week.

j) The number of discounted tickets sold to Newham and Greenwich residents, broken down by each day of the week.

k) The number of people who were given complementary travel (eg, attendees to the Silvertown Tunnel consultation launch), broken down by each day of the week.

Thank you for your help in this matter.

Yours faithfully,

Darryl Chamberlain

FOI, Transport for London

Dear Mr Chamberlain

Our Ref: FOI-1187-1415

Thank you for your e-mail received on 20 October 2014 asking for information concerning Emirates Air Line usage.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 17 November 2014.

In the meantime, if you would like to discuss this matter further, please feel free to contact me.

Yours sincerely

Emma Flint
Information Access Adviser
Transport for London

[TfL request email]

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FOI, Transport for London

Dear Mr Chamberlain

 

TfL Ref: FOI-1187-1415

 

Thank you for your email received by Transport for London (TfL) on 21
October 2014 asking for information about Emirates Air Line usage figures.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 18 November.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Lee Hill

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

 
 
Dear Mr Chamberlain
 
TfL Ref: FOI-1187-1415
 
Thank you for your email received by Transport for London (TfL) on 21
October 2014 asking for information about Emirates Air Line usage figures.
 
Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require. You asked for:
 
a)    The numbers of passengers using the Emirates Air Line each day, in
each direction (northbound and southbound), between Sunday 12 October and
Saturday 18 October 2014.
 
Estimated passenger journeys based on passenger laser counts, journeys
originating from:
 

North Terminal South Terminal
12/10/2014 09:00 - 20:00 2,757 3,546
13/10/2014 07:00 - 20:00 541 1,007
14/10/2014 07:00 - 20:00 1,138 1,575
15/10/2014 07:00 - 20:00 729 1,371
16/10/2014 07:00 - 20:00 1,039 1,562
17/10/2014 07:00 - 20:00 1,231 1,809
18/10/2014 08:00 - 20:00 2,933 4,033

 
 
b)    A breakdown of passenger numbers per hour of operation during that
week.
 

A breakdown of passenger numbers per hour of operations: Emirates Air
Line

From:
Date> 12/10/2014 13/10/2014 14/10/2014 15/10/2014 16/10/2014 17/10/2014 18/10/2014
Time\/
07:00 7 10 15 14 12 0 0
08:00 9 14 21 44 30 28 0
09:00 59 23 44 63 82 57 130
10:00 204 77 127 120 189 156 267
11:00 457 84 198 220 242 312 552
12:00 672 98 271 188 226 359 751
13:00 675 115 161 205 232 282 648
14:00 834 157 242 250 262 350 848
15:00 924 206 359 289 363 301 856
16:00 942 193 361 184 230 319 834
17:00 858 226 348 214 312 309 788
18:00 399 183 321 182 217 301 748
19:00 235 125 214 92 167 231 475
20:00 28 37 31 35 37 35 69

 
c)    The number of multi-user ("5+") Oyster discounts issued that week.
 
None
 
d)    The number of paper multi-trip boarding passes sold that week, and
broken down by each day of the week.
e) The number of children carried at £1 each under the schools scheme,
broken down by each day of the week.
f) The number of adults carried free under the schools scheme, broken down
by each day of the week.
g) The number of private cabin hire bookings, broken down by each day of
the week.
h) The number of "full experience" tickets sold, broken down by each day
of the week.
i) The number of Thames Clippers package tickets sold, broken down by each
day of the week.
j) The number of discounted tickets sold to Newham and Greenwich
residents, broken down by each day of the week.
k) The number of people who were given complementary travel (eg, attendees
to the Silvertown Tunnel consultation launch), broken down by each day of
the week.
 
For items (d) to (k) please see below
 

Cable Car user figures breakdown – (d)-(k)
Period 12/10/2014 - 18/10/2014

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
12/10/2014 13/10/2014 14/10/2014 15/10/2014 16/10/2014 17/10/2014 18/10/2014
d.    Multi
Trip Boarding 1 8 3 7 2 1 5
passes sold
e.    EAL
Schools 0 63 77 119 0 95 0
Scheme £1
f.    
Accompanying 0 6 13 17 0 11 0
Adults Free
g.    Private 1 0 1 0 0 0 0
Cabin Hire
h.    Full
Experience 1,340 376 618 432 511 577 1,438
tickets
i.      TC
Package 146 22 52 21 80 58 160
Tickets
j.     
Newham
/Greenwich 46 3 3 0 14 6 34
Residents 50%
Discounted
k.   
Complimentary 0 0 0 0 0 0 0
travel

 
 
If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.
 
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
 
Yours sincerely
 
Lee Hill
FOI Case Officer
 
FOI Case Management Team
General Counsel
Transport for London
 
 
 
 
 
 

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Darryl Chamberlain

Dear FOI,

Thank you for supplying these figures. Could I query the hourly figures in answer b?

This may be a presentation issue due to the quirks of the What Do They Know platform, but it appears that 7 people used the Emirates Air Line between 7am and 8am on Sunday 12 October. However, it doesn't open until 9am on Sundays. Similarly, it's showing zero figures for 7am on Friday 17 October.

Would you be able to clarify the true picture? Please feel free to send the figures as a PDF attachment.

Yours sincerely,

Darryl Chamberlain

FOI, Transport for London

1 Attachment

Dear Mr Chamberlain,

 

Please accept my apologies, it appears there was an error on our part in
the collation of this data.

 

I’ve corrected the figures and attached them in an excel file to make them
easier to read.

 

Kind regards

Lee Hill

FOI Case Officer

 

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Darryl Chamberlain

Dear FOI,

Thank you ever so much for fixing that, it's much appreciated.

Yours sincerely,

Darryl Chamberlain

Darryl Chamberlain left an annotation ()

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