Busking Helpline Technical Details
Dear Transport for London,
This request is for technical details of the TfL Busking Helpline used by licensed TfL buskers, and currently set to 0343 222 0011.
1 - What company provides the telephony services for the TfL Busking Helpline? What Service Level Agreement is in place with them? What technical support do they provide?
2 - What are the full name/s - including major and minor revision number - of the telephony software system or systems used to run the Busking Helpline service?
3 - On what date were parts of that software system last updated and what tests were made before that update was deployed? Who deployed it? What procedures are in place to ensure that software updates do not lead to system failure?
4 - Who configures that software system? What procedure is in place to ensure that the software is correctly configured? On what date was the configuration last changed? By whom? Why? What tests were made to ensure that the new configuration did not break the system?
5 - In terms of numbers of simultaneous callers, what is the maximum handling capacity of the Busking Helpline System? If the figure is known, how was it calculated?
Yours faithfully,
Wayne Myers
Dear Mr Myers
Our ref: FOI-1482-1415
Thank you for your email received on 2 December 2014 asking for
information about the Busking helpline.
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.
A response will be provided to you by 5 January 2015.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
References
Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/
Dear Mr Myers
Our ref: FOI-1482-1415
Thank you for your email received on 2 December 2014 asking for
information about the Busking helpline.
Your request has been considered under the requirements of the Freedom of
Information Act 2000 and our information access policy. I can confirm that
we do hold some of the information you require.
1 - What company provides the telephony services for the TfL Busking
Helpline? What Service Level Agreement is in place with them? What
technical support do they provide?
The lines are operated for TfL by Telecoms World who commit to a 99.99%
uptime. Technical support is provided by email and telephone 24/7 365
days.
2 - What are the full name/s - including major and minor revision number -
of the telephony software system or systems used to run the Busking
Helpline service?
3 - On what date were parts of that software system last updated and what
tests were made before that update was deployed? Who deployed it? What
procedures are in place to ensure that software updates do not lead to
system failure?
4 - Who configures that software system? What procedure is in place to
ensure that the software is correctly configured? On what date was the
configuration last changed? By whom? Why? What tests were made to ensure
that the new configuration did not break the system?
5 - In terms of numbers of simultaneous callers, what is the maximum
handling capacity of the Busking Helpline System? If the figure is known,
how was it calculated?
TfL do not maintain or operate these systems and therefore does not hold
the information requested in questions 2-5 above.
If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.
If you are not satisfied with this response please see the attached
information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
References
Visible links
1. http://www.tfl.gov.uk/corporate/about-tfl/
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