Business Continuity policy
Emma Milton made this Freedom of Information request to Department of Health and Social Care
Dear Department of Health and Social Care,
I would like to request the following information under the FOI Act:
Timeframe: 1 Jan 19 – 31 Dec 22
1. A copy of the departments policies on the implementation and conduct of business continuity that were extant during this period.
2. A copy of the departments policies on the implementation and conduct of organisational resilience that were extant during this period.
3. Copies of any reviews conducted during the timeframe of these policies.
4. Minutes or records of decisions of governance meetings discussing the departments policies on business continuity and/or organisational resilience.
This is an acknowledgement - please do not reply to this email.
Thank you for contacting the Department of Health and Social Care.
If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at www.gov.uk/coronavirus and is regularly updated.
The answers to many other questions can be found on GOV.UK,
the Department of Health and Social Care website or by visiting
the NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 20 working days.
Please note that the department cannot arrange vaccinations. This
webpage gives information on vaccination. You can also contact your GP,
clinical commissioning group or call 119.
If you have symptoms of COVID-19 you must get tested as soon as possible.
The swab test takes less than a minute and is pain-free. Results from test
sites are generally received within 24 hours of the test being
administered. Further information, including what symptoms to look out
for, can be found here.
If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit this webpage. Please note that
the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
Since 15 February 2021, anyone travelling to the UK from a red-list
country has been required to quarantine in a managed quarantine facility
for a period of ten days. There will be periods where no countries are
listed, but the red list remains ready to be stood up should the global
epidemiological situation change. In these circumstances, there is
guidance available on a range of queries.
To find out how to apply for a medical or compassionate exemption, please
If you have been in quarantine and have a complaint about the hotel,
please raise your concerns with the hotel itself in the first instance. If
your complaint is unresolved, please email the complaints team at
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit this link.
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact NHS Test and Trace enquiries, feedback and complaints.
Our Personal information charter and privacy notice explain how we
treat your personal information.
This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
10. mailto:[email address]
Dear Ms Milton,
Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1432171).
Freedom of Information Team
Department of Health and Social Care
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now