Buses.

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ENVIRONMENTAL INFORMATION (SCOTLAND) REGULATIONS 2004

Thank you for your request for information which was received on 07/04/2022 which we are dealing with in terms of the above legislation. We have given your request the unique reference 5319285 and we would appreciate it if you could quote this on all correspondence to us.

Under the terms of the legislation, we have an obligation to respond to your request within 20 working days from the day after your request was received. We will therefore aim to respond to your request by 10/05/2022.

However, as you will be aware the COVID-19 pandemic is having an effect on Council resources and staffing levels. These are unprecedented and challenging times and we are working across Dumfries and Galloway to respond to the situation as it develops, following official advice. We appreciate your patience and understanding.

If you have any queries in the meantime, please do not hesitate to contact [email address].

Kind Regards

FOI Unit
Dumfries and Galloway Council

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PUBLIC

Please find below the Council's response to your request 5319285 which was received on 07/04/2022.

Details of request: I am making a Freedom Of Information Act request about your buses that you operate.

Note that my request and all of my questions is only in relation to your public registered bus routes that you directly operate.

So this is in regards to your routes numbers - 4A 5A 6A 14 120 122 200 213 367 384 415 505 512 515 516 517 555 - services.

My questions are as follows:

• Please provide the current faretables (showing all of the Single fares and Return fares and all other tickets that you issue and accept) for all of your bus routes.

• What ticket machines (make and model) do you currently use.

• Please attach a copy of the manual for your ticket machines.

• Please attach a copy of your current running boards for all days of the week.

• Please provide a current fleet list (showing the reg number and make and model and fuel type (eg diesel or electric etc)) for your current bus fleet.

• How many bus drivers do you currently employ.

• What is the wage that your bus drivers get paid.

• How many operational staff or other staff involved in running your buses (so anyone involved in your bus operation other than bus drivers) do you employ.

• What is the wage that these other bus employees (eg operational staff or anyone else involved in your bus operation other than bus drivers) get paid.

• Where is the location of your bus depot where you park your buses.

• What facilities (eg bus wash or fuelling facilities or maintenance shed or office buildings or staff canteen or anything else you may have there) are located at your bus depot.

• Can you attach a copy of the Conditions Of Carriage for your bus services.

• Please attach the ticket sale statistics (showing how many of each ticket was sold on each route) for each route for the past twelve months.

• Please attach the passenger usage statistics (showing how many passengers used each route) for each route for the past twelve months.

Response:

As the information you have requested is ‘environmental information’ for the purposes of the Environmental Information (Scotland) Regulations 2004 (EIRs), we are required to deal with your request under those Regulations. We are therefore applying the exemption at section 39(2) of the Freedom of Information (Scotland) Act 2002 (FOISA), so that we do not also have to deal with your request under FOISA.

Please provide the current fare tables (showing all of the Single fares and Return fares and all other tickets that you issue and accept) for all of your bus routes. - Attached File – Copy of Fare Charts DGC Buses.pdf

What ticket machines (make and model) do you currently use. - Ticketer TK200 Large (software version 1.16.5.125)

Please attach a copy of the manual for your ticket machines. - In accordance with Regulation 10(4)(a) of the Environmental Information (Scotland) Regulations 2004, Dumfries and Galloway Council can confirm we do not hold the information requested.

Please attach a copy of your current running boards for all days of the week. - Attached File – DGC Buses Duty 1 to 17 running boards.pdf

Please provide a current fleet list (showing the reg number and make and model and fuel type (eg diesel or electric etc)) for your current bus fleet. - Attached File – DGC Buses – Local Bus Fleet List 2022.pdf

How many bus drivers do you currently employ. - 23 PCV Drivers

What is the wage that your bus drivers get paid. - Hourly rate is between £10.48 and £11.23

How many operational staff or other staff involved in running your buses (so anyone involved in your bus operation other than bus drivers) do you employ. - Operational management of DGC Buses local bus provision is an element of the daily duties of the Senior Transport Officer and 4 Transport Assistants

What is the wage that these other bus employees (eg operational staff or anyone else involved in your bus operation other than bus drivers) get paid. - Hourly rate for a Senior Transport Officer is between £17.10 and £18.44; Hourly rate for a Transport Assistant is between £12.77 and £13.49

Where is the location of your bus depot where you park your buses. - Attached file – Depot Locations.pdf

What facilities (eg bus wash or fuelling facilities or maintenance shed or office buildings or staff canteen or anything else you may have there) are located at your bus depot. - Attached file – Depot Locations.pdf

Can you attach a copy of the Conditions Of Carriage for your bus services. - Attached file – Conduct of Passengers.pdf

Please attach the ticket sale statistics (showing how many of each ticket was sold on each route) for each route for the past twelve months. - Attached Files – FoI Apr21-Jun21.pdf; FoI Jul21-Sep21.pdf; FoI Oct21-Dec21.pdf; FoI Jan22-Mar22.pdf

Please attach the passenger usage statistics (showing how many passengers used each route) for each route for the past twelve months. - Attached Files – FoI Apr21-Jun21.pdf; FoI Jul21-Sep21.pdf; FoI Oct21-Dec21.pdf; FoI Jan22-Mar22.pdf

Please be aware that the Council holds the copyright, where applicable, for the information provided and it may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a misleading context. The source of the material must be acknowledged as Dumfries and Galloway Council and the title of the document must be included when being reproduced as part of another publication or service.

If you require any further clarification, please contact us. However, if you are not satisfied with the way in which your request has been dealt with, you can request us to carry out an internal review of the decision by emailing [email address] or writing to us within 40 working days of receiving this response.

If you are dissatisfied with the outcome of the review, you have the right to apply to the Scottish Information Commissioner for a decision. Appeals to the Commissioner can be made online at https://eur03.safelinks.protection.outlo... or in writing to: The Office of the Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS.

Kind Regards

FOI Unit
Dumfries and Galloway Council

PUBLIC

This email, from Dumfries and Galloway Council, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom they are addressed.

If you are not the intended recipient of this email (and any attachment) please inform the sender by return email and destroy all copies. If you are not the intended recipient or responsible for delivering it to the intended recipient, you are hereby notified that any use, disclosure, review, dissemination, distribution or reproduction of this email is strictly prohibited. Please be aware that communication by internet email is not secure as messages can be intercepted and read by someone else. Dumfries and Galloway Council do not accept liability for any loss or damage which may result from this email or any files attached. It is your responsibility to scan this email and any attachments for computer viruses or other defects.

Any email including its content may be monitored and used by the Council for reasons of security and form monitoring internal compliance with the policy on staff use. Email monitoring or blocking software may also be used.

Any email message sent or received by the Council may require to be disclosed by the Council under the provisions of the Freedom of Information (Scotland) Act 2002. For further information and to view the Council’s privacy statement please go to https://www.dumgal.gov.uk/privacy