Bus ticket machine manuals.

Edward Williams made this Freedom of Information request to Cardiff City Transport Services Limited

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Cardiff City Transport Services Limited did not have the information requested.

Edward Williams

Dear Cardiff City Transport Services Limited,

Dear sir or madam.

Under the Freedom Of Information Act please provide me with copies of your ticket machine manuals for the following machines:

• Ticketer (your current bus ticket machine used on all your buses)

Preferably i would like PDF files but if you don't have that than any other format is fine.

Many thanks.

Yours faithfully,

Edward Williams

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

We appreciate the time you have taken to send us your feedback or enquiry.

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

Please do not reply to this e-mail as it is an automated response.

If you wish to contact us direct then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

• Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB
• Cardiff Central Library on the corner of The Hayes and Mill Street,
Cardiff

Once again many thanks for your feedback/enquiry.

The Customer Service Team

Cardiff bus

Dear Cardiff City Transport Services Limited,

Good evening.

I am requesting that you now carry out an internal review in regards to my request. It has now been well over 20 working days and i have still not received a response yet. In fact you haven't even bothered to respond to tell me anything about why it is taking so long. You have a legal requirement to respond within 20 working days to all FOI requests. Please let me know when i will receive a response.

Many thanks.

Yours faithfully,

Edward Williams

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

We appreciate the time you have taken to send us your feedback or enquiry.

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

Please do not reply to this e-mail as it is an automated response.

If you wish to contact us direct then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

• Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB
• 47 Westgate street Cardiff

Once again many thanks for your feedback/enquiry.

The Customer Service Team

Cardiff bus

Angela Marsh, Cardiff City Transport Services Limited

1 Attachment

Dear Mr Williams

 

Please accept our apologies for the delay in responding to you regarding
your request for copies of our ticket machine manuals issued by Ticketer.

 

I have liaised with Ticketer and they have asked that you contact them via
Mr Gordon Montgomery for further assistance -
[1][email address]  (for ease of contact Mr Montgomery
has been copied into this email).

 

I hope this assists you.

 

Kind regards

 

 

Angela Marsh

PA to the Directors

direct: (029) 2078 7730

office: (029) 2078 7700
[2]cid:image001.png@01D24720.7EB74030

Cardiff City Transport Services Limited, Sloper Road, Cardiff, CF11 8TB.

Registered in England and Wales, number 2001229.

 

 

 

 

 

 

 

From: Edward Williams <[3][FOI #559436 email]>
Sent: 16 April 2019 23:22
To: Talk to Us <[4][Cardiff Bus request email]>
Subject: Re: Freedom of Information request - Bus ticket machine manuals.

 

Dear Cardiff City Transport Services Limited,

Good evening.

I am requesting that you now carry out an internal review in regards to my
request. It has now been well over 20 working days and i have still not
received a response yet. In fact you haven't even bothered to respond to
tell me anything about why it is taking so long. You have a legal
requirement to respond within 20 working days to all FOI requests. Please
let me know when i will receive a response.

Many thanks.

Yours faithfully,

Edward Williams

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Cardiff City Transport Services Ltd. Registered Office: Leckwith Depot &
Offices, Sloper Road, Cardiff, CF11 8TB. Registered in Wales No 2001229.

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Dear Angela Marsh,

Many thanks for the reply.

Yours sincerely,

Edward Williams