##- Please type your reply above this line -##

Thank you for writing. We have received your request (Reference: 76101)
and will reply as soon as we can.

Information on tickets and timetables can be found on our website
[1]https://www.reading-buses.co.uk/

If you are making a comment about one of our buses, please make sure you
provide details about your journey so that we can identify the right one.
If you haven't provided these details already, please reply to this email
with your journey date, time, route number or name and any other
information you feel is important to your enquiry.

If you have asked us a question we will try and respond as quickly as
possible (Monday to Friday 0900 - 1700 excluding Bank Holidays). If you
have made a comment that we need to investigate further, we will do our
best to get back to you within 10 working days. However, if your query is
urgent please call us on 0118 959 4000 and mention your reference number:
76101.

Kind regards,

Customer Service Team
Reading Buses

This email is a service from Reading Buses. Delivered by [2]Zendesk
[XZ3OVZ-Z6DD]

References

Visible links
1. https://www.reading-buses.co.uk/
2. https://www.zendesk.com/support/?utm_cam...

##- Please type your reply above this line -##

Your request (76101) has been updated. To add additional comments, reply
to this email.

Vicky (Reading Buses)

Dec 30, 2021, 11:09 GMT

Hi Rick,

Thank you for your request for the latest pocket quide that is supplied
by Ticketer.

As this is their product it might be worth getting in contacted with
them?

You can email them at [1][email address]

Thanks

Vicky James
Customer Service Manager
Reading Buses

Available Mon - Fri, 0830 to 1700 (except bank holidays)

Rick Dark

Dec 29, 2021, 22:47 GMT

Dear Reading Transport Limited,
I am requesting the latest pocket guide supplied by Ticketer, looking for a guide
produced in either 2020 or 2021.

I look forward to your prompt response.

Yours faithfully,
Rick Dark

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #818673 email]

Is [3][Reading Transport Limited request email] the wrong address for Freedom of
Information requests to Reading Transport Limited? If so, please contact us using
this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the
internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice
from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be
delayed.

If you find this service useful as an FOI officer, please ask your web manager to
link to us from your organisation's FOI page.

-------------------------------------------------------------------

This email is a service from Reading Buses. Delivered by [7]Zendesk
[XZ3OVZ-Z6DD]

References

Visible links
1. mailto:[email address]
2. mailto:[FOI #818673 email]
3. mailto:[Reading Transport Limited request email]
4. https://www.whatdotheyknow.com/change_re...
5. https://www.whatdotheyknow.com/help/offi...
6. https://www.whatdotheyknow.com/help/ico-...
7. https://www.zendesk.com/support/?utm_cam...

##- Please type your reply above this line -##

Your request (76101) has been updated. To add additional comments, reply
to this email.

Vicky (Reading Buses)

Jan 4, 2022, 9:56 GMT

Hi Rick,

Hope this is what you were after?

Thanks

Vicky James
Customer Service Manager
Reading Buses

Available Mon - Fri, 0830 to 1700 (except bank holidays)

Attachment(s)
[1]Driver-Pocket-Guide-LH-2020.pdf

Rick Dark

Jan 3, 2022, 7:56 GMT

Dear Reading Transport Limited,

I have attempted to contact Ticketer to no avail. The pocket guide has
been supplied by other publicly owned companies (although these are old
versions which are of no use to me).

Is it possible for you to supply me with the latest pocket guide please?

I look forward to your prompt response.

Yours faithfully,
Rick Dark

show quoted sections

##- Please type your reply above this line -##

Thank you for writing. We have received your request (Reference: 76257)
and will reply as soon as we can.

Information on tickets and timetables can be found on our website
[1]https://www.reading-buses.co.uk/

If you are making a comment about one of our buses, please make sure you
provide details about your journey so that we can identify the right one.
If you haven't provided these details already, please reply to this email
with your journey date, time, route number or name and any other
information you feel is important to your enquiry.

If you have asked us a question we will try and respond as quickly as
possible (Monday to Friday 0900 - 1700 excluding Bank Holidays). If you
have made a comment that we need to investigate further, we will do our
best to get back to you within 10 working days. However, if your query is
urgent please call us on 0118 959 4000 and mention your reference number:
76257.

Kind regards,

Customer Service Team
Reading Buses

This email is a service from Reading Buses. Delivered by [2]Zendesk
[3MKG76-RYR9]

References

Visible links
1. https://www.reading-buses.co.uk/
2. https://www.zendesk.com/support/?utm_cam...

##- Please type your reply above this line -##

Your request (76257) has been updated. To add additional comments, reply
to this email.

Vicky (Reading Buses)

Jan 4, 2022, 11:45 GMT

Hi Rick,

I have been informed that is the latest one that we have 👍​ 

Thanks

Vicky James
Customer Service Manager
Reading Buses

Available Mon - Fri, 0830 to 1700 (except bank holidays)

Rick Dark

Jan 4, 2022, 10:02 GMT

Dear Reading Transport Limited,

Exactly what I needed, thank you very much.

Just to confirm, is this issue, printed in 2020, the latest issue that
you have received from Ticketer?

I look forward to your prompt response.

Yours faithfully,
Rick Dark

show quoted sections

##- Please type your reply above this line -##

Hello Rick Dark,

We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:

How would you rate the support you received?

[1]Good, I'm satisfied

[2]Bad, I'm unsatisfied

Here's a reminder of what this request was about:

Vicky (Reading Buses)

Jan 4, 2022, 11:45 GMT

Hi Rick,

I have been informed that is the latest one that we have 👍​ 

Thanks

Vicky James
Customer Service Manager
Reading Buses

Available Mon - Fri, 0830 to 1700 (except bank holidays)

Rick Dark

Jan 4, 2022, 10:02 GMT

Dear Reading Transport Limited,

Exactly what I needed, thank you very much.

Just to confirm, is this issue, printed in 2020, the latest issue that
you have received from Ticketer?

I look forward to your prompt response.

Yours faithfully,
Rick Dark

show quoted sections

##- Please type your reply above this line -##

Hello Rick Dark,

We'd love to hear what you think of our customer service. Please take a
moment to answer one simple question by clicking either link below:

How would you rate the support you received?

[1]Good, I'm satisfied

[2]Bad, I'm unsatisfied

Here's a reminder of what this request was about:

Vicky (Reading Buses)

Jan 4, 2022, 9:56 GMT

Hi Rick,

Hope this is what you were after?

Thanks

Vicky James
Customer Service Manager
Reading Buses

Available Mon - Fri, 0830 to 1700 (except bank holidays)

Attachment(s)
[3]Driver-Pocket-Guide-LH-2020.pdf

Rick Dark

Jan 3, 2022, 7:56 GMT

Dear Reading Transport Limited,

I have attempted to contact Ticketer to no avail. The pocket guide has
been supplied by other publicly owned companies (although these are old
versions which are of no use to me).

Is it possible for you to supply me with the latest pocket guide please?

I look forward to your prompt response.

Yours faithfully,
Rick Dark

show quoted sections