Bus service provision

The request was successful.

Campaign for Better Transport

Dear Torfaen Council,

I am writing to you to request the following information:

1. What was the total net spend for supported bus services in the fiscal year 2018/19?*

2. What was the total net spend for supported bus services in the fiscal year 2009/10?*

*Note: These refer to the Department for Transport’s definition of a supported bus service as: “one where a local transport authority has invited tenders for the operation of a service (not e.g. seats on a bus or subsidised tickets etc), and a contract exists as a result of that tender”. Please, exclude extra sources of funding such as Section 106/developer funding, Community Infrastructure Levy, local authority staffing and publicity, RTPI expenditure and revenue, the Welsh Government Bus Service Support Grant (BSSG), Local Education Authority funding for home to school transport, NHS-funded non-emergency patient transport, social services transport, voluntary transport and other central and national government grants or income streams.

3. How many and which supported routes have had cuts in services in the fiscal year 2018/19 and (for example loss of weekend or evening services)? Please state if these are partial (the numbered service still runs but on fewer times) or total (the numbered service is completely withdrawn) cuts.

4. How many and which of the previously supported routes have been taken on commercially?

5a. What was the total net spend on free school transport (11-16yr olds in mainstream education) in 2018/19?

5b. How many pupils was this for?

6a. What was the total net spend on free school transport (11-16yr olds in mainstream education) in 2013/14?

6b. How many pupils was this for?

The information provided will be used as part of a national picture of the effect of changes to central Government funding has had on the provision of local bus services. In each case we are only requesting information related to your local authority.

Our work also seeks to promote examples of local authorities that have protected bus services, sometimes in innovative ways. Please do feel free to share any information you feel is relevant on how your council has protected bus services.

Yours faithfully,

Chris Todd

Campaign for Better Transport

TCBC - Call Torfaen, Torfaen County Borough Council

Thank you for taking the time to email Torfaen County Borough Council.

 

Please be aware that your enquiry is being addressed and a reply will be
sent within 10 working days.

 

Did you know that you can report issues and request information via our
website at [1]www.torfaen.gov.uk or make reports and requests by
downloading our Mobile App.

 

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your enquiry from start to finish.

 

The Mobile App is available on Apple, Android and Windows devices and can
be found by typing Torfaen into the search function in the relevant App
Store.

 

'

show quoted sections

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

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Torfaen County Borough Council

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Thank you for your recent email. Please be aware that your email has
been passed to our Freedom Of Information team.

 

Should you need to pursue this email in future, please direct your
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Your contact with Customer Services will now be marked as closed.

 

Kind Regards

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [5]Torfaen Council Privacy Notice

References

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TCBC - FOI, Torfaen County Borough Council

7 Attachments

Link: [1]File-List
Link: [2]Edit-Time-Data

Dear Sir/Madam

 

Thank you for your email dated 23^rd April 2019, requesting information
under the Freedom of Information Act 2000.  I have logged your email and
will deal with your request in order that we can respond to you within the
statutory deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

This correspondence is available in large print, Braille or Welsh. Please
contact us for further details or if we can help in any way.

 

Yours sincerely

 

Lisa Coles

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 761615/ Fax/Ffacs: 01495 766331

Email/E-Bost: [3][email address]

[4]Description: Description: Description: tcbc logo
avatar[5]www.torfaen.gov.uk / [6]Description: Description:
cid:image001.gif@01CB4DE0.4A1FEB50[7] Follow us on Twitter /
[8]Description: Description: cid:image002.gif@01CB4DE0.4A1FEB50[9] Find us
on Facebook

 

From: [email address] [mailto:[email address]]
Sent: 23 April 2019 14:58
To: TCBC - FOI <[Torfaen County Borough Council request email]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 3644281

 

Help us improve our services by providing feedback using the form below.

[10]How did we do?

 

[11]Image [12]Image
removed removed
by by
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[13]Image [14]Image [15]Feedback | [16]News | [18]Image
removed removed by [17]About Us removed by
by sender. sender.
sender.
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council by
one of your customers. They have reported the incident and captured all
the details in an aid to help you resolve the issue quickly:

SERVICE REQUEST #      3644281

CATEGORY    Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Bus service provision
Customer email
Dear Torfaen Council, I am writing to you to request the following
information: 1. What was the total net spend for supported bus
services in the fiscal year 2018/19?* 2. What was the total net spend
for supported bus services in the fiscal year 2009/10?* *Note: These
refer to the Department for Transport’s definition of a supported bus
service as: “one where a local transport authority has invited tenders
for the operation of a service (not e.g. seats on a bus or subsidised
tickets etc), and a contract exists as a result of that tender”.
Please, exclude extra sources of funding such as Section 106/developer
funding, Community Infrastructure Levy, local authority staffing and
publicity, RTPI expenditure and revenue, the Welsh Government Bus
Service Support Grant (BSSG), Local Education Authority funding for
home to school transport, NHS-funded non-emergency patient transport,
social services transport, voluntary transport and other central and
national government grants or income streams. 3. How many and which
supported routes have had cuts in services in the fiscal year 2018/19
and (for example loss of weekend or evening services)? Please state if
these are partial (the numbered service still runs but on fewer times)
or total (the numbered service is completely withdrawn) cuts. 4. How
many and which of the previously supported routes have been taken on
commercially? 5a. What was the total net spend on free school
transport (11-16yr olds in mainstream education) in 2018/19? 5b. How
many pupils was this for? 6a. What was the total net spend on free
school transport (11-16yr olds in mainstream education) in 2013/14?
6b. How many pupils was this for? The information provided will be
used as part of a national picture of the effect of changes to central
  Government funding has had on the provision of local bus services. In
each case we are only requesting information related to your local
authority. Our work also seeks to promote examples of local
authorities that have protected bus services, sometimes in innovative
ways. Please do feel free to share any information you feel is
relevant on how your council has protected bus services. Yours
faithfully, Chris Todd Campaign for Better Transport

show quoted sections

TCBC - FOI, Torfaen County Borough Council

7 Attachments

Link: [1]File-List
Link: [2]Edit-Time-Data

Dear Sir/Madam

 

Further to your e-mail below, requesting information under the Freedom of
Information Act 2000, I am now in a position to respond to your questions
as follows:

 

I am writing to you to request the following information:

 

1.         What was the total net spend for supported bus services in the
fiscal year 2018/19?*

      £280, 885

 

2.         What was the total net spend for supported bus services in the
fiscal year 2009/10?*

            £420, 700

 

*Note: These refer to the Department for Transport’s definition of a
supported bus service as: “one where a local transport authority has
invited tenders for the operation of a service (not e.g. seats on a bus or
subsidised tickets etc), and a contract exists as a result of that
tender”. Please, exclude extra sources of funding such as Section
106/developer funding, Community Infrastructure Levy, local authority
staffing and publicity, RTPI expenditure and revenue, the Welsh Government
Bus Service Support Grant (BSSG), Local Education Authority funding for
home to school transport, NHS-funded non-emergency patient transport,
social services transport, voluntary transport and other central and
national government grants or income streams.

 

3.         How many and which supported routes have had cuts in services
in the fiscal year 2018/19 and (for example loss of weekend or evening
services)? Please state if these are partial (the numbered service still
runs but on fewer times) or total (the numbered service is completely
withdrawn) cuts.

            None

 

4.         How many and which of the previously supported routes have been
taken on commercially?

            None

 

5a.       What was the total net spend on free school transport (11-16yr
olds in mainstream education) in 2018/19?

            £660, 542

 

5b.       How many pupils was this for?

            841

 

6a.       What was the total net spend on free school transport (11-16yr
olds in mainstream education) in 2013/14?

            £910, 998

 

6b.       How many pupils was this for?

            We do not have a record of this as the transport list for this
period has been destroyed, in line with data protection retention
periods. 

 

The information provided will be used as part of a national picture of the
effect of changes to central Government funding has had on the provision
of

local bus services. In each case we are only requesting information
related to your local authority. Our work also seeks to promote examples
of local

authorities that have protected bus services, sometimes in innovative
ways. Please do feel free to share any information you feel is relevant on
how your

council has protected bus services.

 

Information supplied in response to any Freedom of Information Act request
may be subject to copyright. A single copy of information supplied under
the Freedom of Information Act may only be used for personal,
non-commercial research or study, unless stated otherwise. It must not be
passed to others, copied or re-published in whole or in part without
permission from the copyright holder. Any copyright statement that forms
part of or in any way refers to the information provided must not be
altered or removed.

 

If you have any queries about this letter or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 016 2554 5297 or Fax 029 2067 8399 or e-mail
[email address].

 

Yours sincerely

 

Lisa Coles

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 761615/ Fax/Ffacs: 01495 766331

Email/E-Bost: [3][email address]

[4]Description: Description: Description: tcbc logo
avatar[5]www.torfaen.gov.uk / [6]Description: Description:
cid:image001.gif@01CB4DE0.4A1FEB50[7]Follow us on Twitter /
[8]Description: Description: cid:image002.gif@01CB4DE0.4A1FEB50[9]Find us
on Facebook

 

From: TCBC - FOI
Sent: 23 April 2019 15:19
To: '[FOI #570439 email]'
Subject: Freedom of Information Request - Ref: 19/071

 

Dear Sir/Madam

 

Thank you for your email dated 23^rd April 2019, requesting information
under the Freedom of Information Act 2000. I have logged your email and
will deal with your request in order that we can respond to you within the
statutory deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

This correspondence is available in large print, Braille or Welsh. Please
contact us for further details or if we can help in any way.

 

Yours sincerely

 

Lisa Coles

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Chief Executive’s Service / Gwasanaeth Y Prif Weithredwr

Torfaen County Borough Council / Cyngor Bwrdeistref Sirol Torfaen

Phone/Ffôn: 01495 761615/ Fax/Ffacs: 01495 766331

Email/E-Bost: [10][email address]

[11]Description: Description: Description: tcbc logo
avatar[12]www.torfaen.gov.uk / [13]Description: Description:
cid:image001.gif@01CB4DE0.4A1FEB50[14]Follow us on Twitter /
[15]Description: Description: cid:image002.gif@01CB4DE0.4A1FEB50[16]Find
us on Facebook

 

From: [17][email address]
[[18]mailto:[email address]]
Sent: 23 April 2019 14:58
To: TCBC - FOI
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 3644281

 

Help us improve our services by providing feedback using the form below.

[19]How did we do?

 

[20]Image [21]Image
removed removed
by by
sender. sender.
[22]Image [23]Image [24]Feedback | [25]News | [26]About [27]Image
removed removed by Us removed by
by sender. sender.
sender.
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council by one
of your customers. They have reported the incident and captured all the
details in an aid to help you resolve the issue quickly:

SERVICE REQUEST # 3644281

CATEGORY Customer Contact

Contact Details

Name
Mobile Phone 1234567890
Home Phone -
Email Address [28][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Bus service provision
Customer email
Dear Torfaen Council, I am writing to you to request the following
information: 1. What was the total net spend for supported bus services in
the fiscal year 2018/19?* 2. What was the total net spend for supported
bus services in the fiscal year 2009/10?* *Note: These refer to the
Department for Transport’s definition of a supported bus service as: “one
where a local transport authority has invited tenders for the operation of
a service (not e.g. seats on a bus or subsidised tickets etc), and a
contract exists as a result of that tender”. Please, exclude extra sources
of funding such as Section 106/developer funding, Community Infrastructure
Levy, local authority staffing and publicity, RTPI expenditure and
revenue, the Welsh Government Bus Service Support Grant (BSSG), Local
Education Authority funding for home to school transport, NHS-funded
non-emergency patient transport, social services transport, voluntary
transport and other central and national government grants or income
streams. 3. How many and which supported routes have had cuts in services
in the fiscal year 2018/19 and (for example loss of weekend or evening
services)? Please state if these are partial (the numbered service still
runs but on fewer times) or total (the numbered service is completely
withdrawn) cuts. 4. How many and which of the previously supported routes
have been taken on commercially? 5a. What was the total net spend on free
school transport (11-16yr olds in mainstream education) in 2018/19? 5b.
How many pupils was this for? 6a. What was the total net spend on free
school transport (11-16yr olds in mainstream education) in 2013/14? 6b.
How many pupils was this for? The information provided will be used as
part of a national picture of the effect of changes to central Government
funding has had on the provision of local bus services. In each case we
are only requesting information related to your local authority. Our work
also seeks to promote examples of local authorities that have protected
bus services, sometimes in innovative ways. Please do feel free to share
any information you feel is relevant on how your council has protected bus
services. Yours faithfully, Chris Todd Campaign for Better Transport
------------------------------------------------------------------- Please
use this email address for all replies to this request:
[29][FOI #570439 email] Is
[30][email address] the wrong address for Freedom of Information
requests to Torfaen Council? If so, please contact us using this form:
[31]https://www.whatdotheyknow.com/change_re...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[32]https://www.whatdotheyknow.com/help/offi... For more detailed
guidance on safely disclosing information, read the latest advice from the
ICO: [33]https://www.whatdotheyknow.com/help/ico-...
Please note that in some cases publication of requests and responses will
be delayed. If you find this service useful as an FOI officer, please ask
your web manager to link to us from your organisation's FOI page.
What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information ([34][Torfaen County Borough Council request email])
Date email was received
23-04-2019
Customer Name
Campaign For Better Transport
Customer Email Address
[35][FOI #570439 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen will
now manage your request. We will only contact you if we need any further
information, but registered users of the app and [36]customer portal can
track progress in the My Reports section.

Best wishes

Call Torfaen

Torfaen County Borough Council

 

Due to the new General Data Protection Regulations (GDPR), we have made some changes to
our privacy policy. You can view the details here: [37]Torfaen Council Privacy Notice

'

show quoted sections

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

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Campaign for Better Transport

Dear TCBC - FOI,

Many thanks for your speedy response.

Yours sincerely,

Chris Todd

Campaign for Better Transport