Bus route 3

Will Scott made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

Please can you tell me how often the inside of Abellio busses on TFL route 3 (Crystal Palace to Whitehall) are cleaned? In particular I’d like to know how often and by what’s means seats are cleaned/washed, hand rails are disinfected and floors mopped clean?

I was recently this bus route when another customer was wiping her feet on the seat and spitting both on the floor and at the window. Although informing the driver he did nothing and I am concerned of potential infection.

Thank you.

Yours faithfully,

Will Scott

FOI, Transport for London

Dear Mr Wilson

 

TfL Ref: FOI-3534-1920

 

Thank you for your email received by Transport for London (TfL) on 14
February 2020.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be sent to you by 13 March 2020.

 

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including operational performance, contracts, expenditure, journey data,
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In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Wilson

 

TfL Ref: FOI-3534-1920

 

Thank you for your email received by Transport for London (TfL) on 14
February 2020.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold the information you require. You asked:

 

Please can you tell me how often the inside of Abellio busses on TFL route
3 (Crystal Palace to Whitehall) are cleaned? In particular I’d like to
know how often and by what’s means seats are cleaned/washed, hand rails
are disinfected and floors mopped clean?

 

All buses in the fleet are cleaned every day when they come out of
service. Additionally they undergo a deep clean every four weeks which
would normally include wiping down surfaces and cleaning the floor. If
there are signs of heavier dirt they are cleaned more frequently.

 

Drivers conduct a walk around check of their vehicles before taking them
into service at the start of their shift and can report seats or other
part of the vehicles that might be damaged or require attention. This
might entail seat covers being removed or replaced. TfL also checks the
cleanliness of the vehicles through customer experience surveys and
feedbacks any significant issues to the operators concerned so they act on
them.  

 

We have passed your complaint onto the bus operator for their attention.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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Dear FOI,

Thank you for the quick comprehensive reply.

Yours sincerely,

Will Scott

Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 14753602

27 March 2020

Dear Mr Scott

I’m writing further to your recent Freedom of Information request about
route 3. I’ve been asked to respond to the point you made about a
passenger wiping their feet on the seat and spitting. Please accept my
apology for the delay in responding but we’ve been receiving high volumes
of correspondence.

I’m sorry the driver didn’t act positively when being advised of the other
passenger’s behaviour.

We’ve raised the matter with Abellio, who operate route 3 for us.
Passenger safety is central to the services we provide and if there is a
potential health hazard we would expect bus drivers to assess the
situation and take appropriate action. This may include taking the bus out
of service for a deep clean. If in doubt drivers are in radio contact with
their control and our Network Management Control Centre for advice.

Thank you again for contacting us. If there’s anything else we can help
you with, please reply to this email. Alternatively, you can call us on
0343 222 1234 and we’ll be happy to help you.

Kind regards

Andrew Ackford
Customer Service Adviser
Transport for London Customer Services

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