Bus operators/drivers fraud statistics

The request was partially successful.

Dear Transport for London,

Could you please help wit the follwoing questions:

1) What part of revenue (share and volume) did London buses lost annually in 2000-2014 due to operators/drivers fraud?

Please, could you share also the methodology how do you estimate this number, and measures TfL and London buses undertake to decrease this number.

2) What measures TfL take if the fact of fraud (revenue loss due to operator/driver) has occurred? Can you, please, give an example of such case?

Yours faithfully,
Katy Kei

FOI, Transport for London

Dear Ms Kei

TfL Ref: 1259-1415

Thank you for your email received by Transport for London (TfL) on 30 October 2014. I am sorry for the delay in acknowledging your correspondence.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.

A response will be provided to you by 27 November 2014.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

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FOI, Transport for London

1 Attachment

Dear Ms Kei

 

TfL Ref: 1259-1415

 

Thank you for your email received by us on 30 October 2014 asking for
information about the annual loss of revenue on the London Buses network.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Because we are in the process of finalising our response, we have not been
able to resolve your request within the statutory 20 working days.

 

We intend to provide you with a full response as soon as possible. Please
accept my apologies for this delay.

 

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

 

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FOI, Transport for London

1 Attachment

Dear Ms Kei

 

TfL Ref: 1259-1415

 

Thank you for your email received by us on 30 October 2014 asking for
information about driver and operator fraud on London buses. Please accept
my apologies for the delay in responding.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold some of the information you require. You asked for:

 

1) What part of revenue (share and volume) did London buses lost annually
in 2000-2014 due to operators/drivers fraud? Please, could

you share also the methodology how do you estimate this number, and
measures TfL and London buses undertake to decrease this number.

 

Unfortunately we do not hold data on the amount lost specifically due to
operator/drive fraud. As all buses are cash free, there is little
opportunity for fraud from staff.

 

2) What measures TfL take if the fact of fraud (revenue loss due to
operator/driver) has occurred? Can you, please, give an example of such
case?

 

As all buses are cash free, there is little opportunity for fraud from
staff. Previously the only significant area of risk from fraud from staff
was the driver or conductor taking money and not issuing a ticket of the
correct value (or at all) or re-selling a previously issued ticket. This
could be monitored by using the ticketing ‘back office’ system to monitor
the member of staff’s performance – for example comparing the amount of
money collected by different staff members doing the same duty on
different days. A secondary risk was the possibility of a driver or the
conductors giving free rides to their friends. The main control on all
these frauds was TfL’s Revenue Protection Inspectors (RPIs) conducting
ticket checks, or, in instances where intelligence was received,
inspectors working anonymously in plain clothes to observe staff and
intervene directly when the fraud was committed.

 

Operators are incentivised to ensure their staff work appropriately as
they have to pay TfL fines equating to up to 100 times the value of the
fare that should have been collected, when inspectors report ticket
irregularities that the staff should have dealt with.

 

In terms of potential Bus Operating Company fraud, operators were
responsible for banking the cash fares they collected into TfL’s account.
From our monitoring of the fare collection system we were able to see how
much they owed us and check that the correct amount was received; then if
need be, we could query any under, or over, payments with the operator.
This controlled the risk of operator fraud in this area; in practical
terms there was none. Within each operating company there were procedures
that ensured drivers, conductors and garage staff could be held fully
accountable for the cash they handled –TfL was protected from any risks in
this area since the operator was contractually obliged to give TfL the
amount of cash that the ticketing system stated had been collected.

 

TfL has a team of over 250 RPIs, who carry out patrols on London’s bus
network. Around 730,000 buses are checked per annum, and 25% of checks are
carried out by these staff in plain clothing. Where a driver is seen to be
taking a fare without issuing a ticket, a report is submitted to the
driver’s operating company, who would then take appropriate action.

 

In an example from 2014, a driver was found to be taking fares without
issuing tickets. 314 buses and 3387 passengers were checked on the route
over a four week period. The driver was reported to the bus operating
company by an RPI under the ‘Fare taken No Ticket Issued’ classification.
The bus operating company investigated and took appropriate action with
the driver, in accordance with their internal disciplinary processes.
Consequently, the operator was penalised £132; 55 times more than the fare
lost.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

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