Bus Lane Complaints
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From: Patrick Raeburn
29 October 2009
Dear Sir or Madam,
1)How many complaints have been received by the PCO / TfL from PHV
customers concerned over PHV entitlement to use bus lanes?
2)How many complaints have been received by the PCO about the use
of PHV of M4 Bus Lane?
From: Crowson Darren (PCO)
Public Carriage Office
13 November 2009
Dear Mr Raeburn,
Thank you for your email dated 29 October 2009 requesting information
about private hire vehicles and bus lanes. Your request for information
has been considered under the requirements of the Freedom of Information
Our records show that there have been 192 complaints about private hire
vehicles using the M4 bus lane.
We are not able to provide you with a figure for the number of complaints
received from private hire customers concerned about the entitlement of
private hire vehicles to use bus lanes, as correspondence is recorded in
such a way as to enable us to search for just this type of complaint or
correspondence. However, I've checked with my colleagues about this and
they believe that the total number is quite low and would probably be no
more than 20 over the last five years.
If you have any queries or would like to discuss your request, please do
not hesitate to contact me and if you are dissatisfied with the way TfL
has handled your information request, you can ask us to conduct an
internal review of our decision.
The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at www.tfl.gov.uk/foi.
Requests for internal review should be addressed to:
Head of Information Access and Compliance
Floor 5, Windsor House
42-50 Victoria Street
E-mail: [email address]
Complaints to the Information Commissioner
If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:
Information Commissioner's Office
A complaint form is available on the Information Commissioner's Office
TfL, Public Carriage Office
15 Penton Street
Tel: 020 7126 1872
Fax: 020 7126 1898
From 16 November 2009 my address and telephone number will change to:
Transport for London - Taxi and Private Hire
4^th Floor - Yellow Zone
Palestra, 197 Blackfriars Road
020 3054 2945 (internal 82945)
2. mailto:[email address]
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