Dear Transport for London,

Please accept this as a request under the Freedom of Information Act

Can you please supply any internal correspondence and copies of instructions issued to bus operators in the last 12 months regarding changes to the normal stopping procedure of buses when existing passengers wish to alight at a particular bus stop

Yours faithfully,

Michael Ereira

Transport for London

Our Ref : 1006266613

Date : 26.03.2010

Mr M Ereira

[FOI #31438 email]

Dear Mr Ereira

Thank you for your request for information dated 24/03/10 which was
received by Transport for London on 25/03/10. This request will be dealt
with under the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 25/04/10.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

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Transport for London

Our ref: 1006266613

Date: 20.04.2010

Dear Mr Ereira

Thank you for your email of 24 March requesting information on any
internal correspondence and copies of instructions issued to bus operators
in the last 12 months regarding bus stopping arrangements. Your request
has been considered under the Freedom of Information Act.

As you are no doubt aware, the bus stopping policy changed in the summer
of 2008 after consulting stakeholders and members of the public. The
change essentially formalised what had evolved in practice. Our new
stopping policy means that all bus stops should be served unless the
driver is certain that nobody wishes to get on or off the bus.

No correspondence or written instructions have been issued to bus
operators in the past 12 months regarding this subject. However, all
drivers are issued with a copy of the Big Red Book (BRB) which includes
information about the revised stopping policy. A copy of the relevant
page is attached. The current edition states:

As your bus approaches: You pull up to pick up passengers. It doesn’t
matter what kind of stop it is or if the passengers put their hands out
– if there’s someone waiting to board, you are expected to stop.

Although there is no specific information included in the BRB about
stopping to let passengers off, the subsequent message communicated
verbally to the bus operators has been to look for passengers who want to
get off and to stop accordingly. This has been delivered by the bus
companies to their drivers. The revised BRB will have amended wording to
cover this point.

Our advice to passengers is to ring the bell before they wish to alight
which then gives a clear indication to the driver that someone wants to
get off at the next stop. This is especially helpful if the passenger
needs time to leave their seat and make their way to the exit door.

Thank you for your enquiry. Should you have any further queries, please
let me know.

Yours sincerely

Patricia Mitchell

Head of ST Customer Services

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/

Steve Elibank left an annotation ()

Hi :) Can I recommend that, as an extension to your request that shouldn't involve the time-limit being extended, a full copy of this "Big Red Book" - it sounds fascinating!!

Keep me posted!

Michael Ereira

Dear Transport for London,

Following your recent reply can you please supply a copy of the BRB as described as I feel that it is relevant to my request

Yours faithfully,

Michael Ereira

Transport for London

 

Thank you for your email.  We can now confirm that this has been
received. 

 

For further information about the Surface Transport Complaints and
Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

 

Problems with roadworks or other street faults? In support of the
Mayor’s Streetworks Code of Conduct to help cut congestion, please
report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

 

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References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Transport for London

1 Attachment

Our ref: 1006626908/KK

Date: 20.05.2010

Dear Mr Ereira

Thank you for your email received from Transport for London (TfL) on 13
May 2010. You requested a copy of the Big Red Book.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

Please find the requested document attached.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the information sheet below detailing your right to appeal as
well as information on copyright and what to do if you would like to
re-use any of the information we have disclosed.

Yours sincerely

Patricia Mitchell

Head of Customer Services

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/

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