Dear Ms Tagoe

TfL Ref:  FOI-0384-1213

Thank you for your email received by Transport for London (TfL) on 6 June
2012 asking for information about rules for bus drivers.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

A response will be provided to you by 4 July 2012.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

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Dear Ms Tagoe

TfL Ref:  FOI-0384-1213

Thank you for your email received by Transport for London (TfL) on 6 June
2012 asking for information about rules for bus drivers.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and TfL’s information access policy. I can confirm
that TfL does hold the information you require. You asked:

Can you provide me with the list of rules that the Bus Driver must keep to
when at a Bus Station and what authority a Bus Station Controller has over
them (eg, can a bus driver use a mobile while sitting in the cab when the
engine is off?)

Please refer to the Big Red Book which sets out rules and guidelines that
drivers have to adhere to whilst in control of a bus. I have attached a
copy for your reference.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

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Our ref: IRV-043-1213

Dear Ms Tagoe

Request for internal review

Thank you for your request for an internal review which was received by
Transport for London (TfL) on 26 June 2012.

You have stated that you are dissatisfied with the reply to your request
for information under the Freedom of Information Act.

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

[1]http://www.tfl.gov.uk/assets/downloads/f...
 

Every effort will be made to provide you with a response to your complaint
by 25 July 2012.  However, if the review will not be completed by this
date, we will contact you and notify you of the revised response date as
soon as possible.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[2][TfL request email]

References

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1. http://www.tfl.gov.uk/assets/downloads/f...
2. mailto:[TfL request email]

30 July 2012

Our reference: IRV-043-1213

Dear Ms Tagoe

Thank you for your email of 26 June 2012, regarding your request for bus
driver rules. The internal review of Transport for London’s (TfL) handling
of your Freedom of Information (FOI) request has now been completed. I am
sorry that I have not been able to provide you with this response sooner.

As previously advised by Graham Hurt, The Big Red Book that TfL produces
sets out the rules and guidelines that TfL expects drivers to adhere to
whilst in control of a bus. Individual bus routes are operated by various
bus operating companies under contract to TfL, and it is possible that
these companies may have further rules and guidelines that drivers are
expected to follow.

There is no further information that TfL can provide you with, regarding
official rules for bus drivers set out by TfL.  However, it should also be
noted that The Big Red Book does not include those rules already legally
in place under the Highway Code etc or those set out by the bus operating
companies, who are in charge of the day to day running of TfL's bus
services, for their own staff.

You may find it useful to contact one of the bus operating companies
directly regarding rules they set out for their own staff, which would
include bus drivers, especially if you are experiencing particular
problems with a bus route. However, please note that the bus operating
companies are not subject to FOI so are not obliged to respond to requests
for information.

In view of all the points outlined above, the panel has concluded that the
original response was correct and fulfilled TfL’s obligations under the
FOI Act. However, if you are dissatisfied with the outcome of this
internal review, you can refer the matter to the independent authority
responsible for enforcing the Freedom of Information Act, at the following
address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is also available on the ICO’s website (www.ico.gov.uk).

Yours sincerely

Peter Sloane | Senior Information Governance Adviser (Enforcement and
Complaints)

Information Governance | General Counsel | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[1]Quick Guide or visit [2]Source for more information.

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References

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1. http://source.tfl/pdfs/IA_QG1_Informatio...
2. http://source.tfl/OurCompany/Governance/...