Bus Destination display

Lewis Nixon made this Freedom of Information request to Cardiff City Transport Services Limited

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Cardiff City Transport Services Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Cardiff City Transport Services Limited,

Is it possible for you to send me the following things?

1. All your bus routes

2. A USB stick containing the destination display routes that you use 'Hanover' for as I have this on my laptop

3. Any announcements that play in Cardiff bus station

4. Any merch that you have for Cardiff City Transport Services Limited

Thank you and stay safe!

Yours faithfully,

Lewis Nixon aged 12 from Greater Manchester :)

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

We appreciate the time you have taken to send us your feedback or enquiry.

We are currently experiencing high levels of emails and whilst we aim to
respond within 5 working days this may be longer.

Please do not reply to this e-mail as it is an automated response.

If you wish to contact us direct then ring us on +44 (0) 029 2066 6444

Once again many thanks for your feedback/enquiry.

The Customer Service Team

Cardiff bus

Angela Marsh, Cardiff City Transport Services Limited

Hi Lewis

 

Thank you for your email requesting information under the Freedom of
Information Act – I will forward to my team who will get back to you in
due course.

 

Many thanks

 

 

Angela Marsh

Corporate Sales Manager/PA to the Directors

direct: (029) 2078 7730

office: (029) 2078 7700

 

 

 

 

 

 

From: Lewis Nixon <[1][FOI #674171 email]>
Sent: 03 July 2020 12:25
To: Talk to Us <[2][Cardiff Bus request email]>
Subject: Freedom of Information request - Bus Destination display

 

Dear Cardiff City Transport Services Limited,

Is it possible for you to send me the following things?

1. All your bus routes

2. A USB stick containing the destination display routes that you use
'Hanover' for as I have this on my laptop

3. Any announcements that play in Cardiff bus station

4. Any merch that you have for Cardiff City Transport Services Limited

Thank you and stay safe!

Yours faithfully,

Lewis Nixon aged 12 from Greater Manchester :)

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show quoted sections

Dear Angela Marsh,

I was wondering if you have any information on my Freedom of Information request I made a few months ago? By law, you should have replied by now.

Yours sincerely,

Lewis Nixon

Angela Marsh, Cardiff City Transport Services Limited

Thank you for your email. 

 

I am on annual leave returning to the office on Thursday 3rd September  I
will pick up your email on my return.

 

Your email has not been forwarded.

 

Angela Marsh

 

 

Gareth Stevens, Cardiff City Transport Services Limited

5 Attachments

Dear Lewis,

 

I write in response to your FOI request.

 

In terms of query number 1 then I am not clear as to what specifically you
are asking for.  However, all our routes are clearly listed here
[1]https://www.cardiffbus.com/services and by selecting each route a copy
of the timetable and route map is available to view and download.

For query 3 Cardiff no longer has a bus station and therefore no
announcements can be played.

 

For query 2 and 4 if you email me directly at [2][email address]
with a postal address I will e able to see what we have available to send
you.

 

I believe this concludes your request for information and as such we will
close this case.  However, if you are dissatisfied with the handling of
your request, you have the right to ask for an internal review. Internal
review requests should be submitted within two months of the date of
receipt of the response to your original letter and should be addressed to
Bryan Meredith, Company Secretary, Cardiff Bus, Sloper Road, Cardiff, CF11
8TB.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

Kind regards,

 

Gareth.

 

Gareth Stevens

Commercial Director

[3][IMG]  [4][IMG]  [5][IMG]  [6][IMG]

Cardiff City Transport Services Limited, Sloper Road, Cardiff, CF11 8TB.
Registered in England and Wales, number 2001229.

 

From: Lewis Nixon <[7][FOI #674171 email]>
Sent: 02 September 2020 07:10
To: Angela Marsh <[8][email address]>
Subject: Internal review of Freedom of Information request - Bus
Destination display

 

Dear Angela Marsh,

I was wondering if you have any information on my Freedom of Information
request I made a few months ago? By law, you should have replied by now.

Yours sincerely,

Lewis Nixon

show quoted sections

Dear Gareth Stevens,

Please could you email me at

info ‘dot’ ukbs ‘at’ gmail ‘dot’ com

Sorry for the weird format, it removes any emails

Yours sincerely,

Lewis Nixon