Bus 318

Eton Bell made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Transport for London,

Under FIO act

For the period 1st January 2012 to 1st December 2013, Could please provide me with all the complaints received about the 318 Bus Service which directly pertain to the driver and the standard of driving.

Thank you

Yours faithfully,

Eton Bell

FOI, Transport for London

Dear Mr Bell

 

Our ref:  FOI-1704-1314

 

Thank you for your email received on 9 December 2013 asking for
information about complaints about bus route 318.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be provided to you by 10 January 2014.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Graham Hurt

FOI Case Officer

 

FOI Case Management Team | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

[1][TfL request email]

 

 

 

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FOI, Transport for London

11 Attachments

Dear Mr Bell

Our ref: FOI-1704-1314

Thank you for your email received on 9 December 2013 asking for information about complaints about bus route 318.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please find attached copies of the complaints received which pertain to the driver and the standard of driving for bus route 318.

Please note that in accordance with TfL’s obligations under the Data Protection Act 1998 (DPA) any personal data has been removed, as required by section 40(2) of the FOI Act. This is because disclosure of this personal data would be a breach of the DPA, specifically the first principle of the DPA which requires all processing of personal data to be fair and lawful. It would not be fair to disclose this personal information when the individuals have no expectation it would be disclosed and TfL has not satisfied one of the conditions of Schedule 2 of the Data Protection Act which would make the processing ‘fair’.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt
FOI Case Officer

FOI Case Management Team | Transport for London
Windsor House, 42-50 Victoria Street, London SW1H 0TL
[TfL request email]

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