Pat James (Account suspended)

Dear Bury Metropolitan Borough Council, under the terms of the Freedom of Information Act 2000, I require that you provide or direct me to the following information from your Billing Authority Records:

1 the total number of Council Tax defaulters for the financial year 2015/2016 only;

2 the total value of outstanding Council Tax for the financial year 2015/2016 only.

Yours faithfully,

Pat James

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

[cid:image002.png@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays. We are closed from Friday 23th December at 5pm and will re-open on Wednesday 4 January at 8.45am. Only If your request is urgent and requires immediate attention please telephone 0161 253 6606, otherwise your request will be responded to after 4 January 2017.

Customer Contact Team
Bury Council
[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Free training courses are available to help with computer skills and using the internet.

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Monday 9.30am to 12.30pm

Citizens Advice Debt Drop in Clinic to discuss any debt advice

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

Alternate Thursdays

Free computer and tablet courses, bring your own laptop/tablet/mobile or use ours.

Please telephone for more information 0161 253 5000 or call in at the Reception.
_____________________________________________________________________

We would like to invite you to a Township Forum Meeting near you in each of Bury's six township areas. Come along, meet your local councillors ask questions and have your say! Their overall purpose is to promote better outcomes for the social, health, economic and environmental well being of residents. Township forums <http://www.bury.gov.uk/index.aspx?articl...>

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

Bury Metropolitan Borough Council

 Customer Contact Team

--------------------------------------------------------------------------

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Resources and Regulation

Should you need to speak to us regarding this, your reference is: 
2652182.

If you have any further questions about this issue please E-mail
[1][Bury Council request email] quoting your reference number.

Customer Contact Team
Bury Council

[2][IMG] [3]Receive your council tax bill by e-mail.
Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
[6][IMG] [7]Find out when we will empty your bins

--------------------------------------------------------------------------

We would like to invite you to a Township Forum Meeting near you in each
of Bury's six township areas. Come along, meet your local councillors ask
questions and have your say! Their overall purpose is to promote better
outcomes for the social, health, economic and environmental well being of
residents. [8]Township forums

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

Pat James (Account suspended)

Dear Bury Metropolitan Borough Council, I write to remind you that a response is overdue.

Yours faithfully,

Pat James

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

[cid:image002.png@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays. Only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

Customer Contact Team
Bury Council
[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Free training courses are available to help with computer skills and using the internet.

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Monday 9.30am to 12.30pm

Citizens Advice Debt Drop in Clinic to discuss any debt advice

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

Please telephone for more information 0161 253 5000 or call in at the Reception.
_____________________________________________________________________

We would like to invite you to a Township Forum Meeting near you in each of Bury's six township areas. Come along, meet your local councillors ask questions and have your say! Their overall purpose is to promote better outcomes for the social, health, economic and environmental well being of residents. Township forums <http://www.bury.gov.uk/index.aspx?articl...>

Pat James (Account suspended)

Dear Bury Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bury Metropolitan Borough Council's handling of my FOI request 'Bury - Council Tax Arrears'.

Failure to provide a response.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Pat James

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

[cid:image002.png@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Bu...>

Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays. Only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

Customer Contact Team
Bury Council
[cid:image003.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Receive your council tax bill by e-mail.<http://www.bury.gov.uk/ebills>
Help reduce costs and preserve the environment

[cid:image004.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your council tax bill by direct debit<http://www.bury.gov.uk/directdebit>

[cid:image008.jpg@01D18A63.2D7961A0] <http://www.bury.gov.uk/EmailAutoReply/Bi...>

Find out when we will empty your bins<http://www.bury.gov.uk/bincollections>

[cid:image009.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/Em...>

Did you know you can access your Business Rate Account on-line and have your Business Rate Bill sent to you by email?<http://www.bury.gov.uk/brebills>
http://www.bury.gov.uk/ebills

[cid:image010.jpg@01D18A63.2D7961A0]<http://www.bury.gov.uk/EmailAutoReply/DD...>

Pay your Business Rate Account by direct debit?<http://www.bury.gov.uk/index.aspx?articl...>

________________________________
Did you know what services are available at Whittaker St Digital Hub?

Free training courses are available to help with computer skills and using the internet.

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Monday 9.30am to 12.30pm

Citizens Advice Debt Drop in Clinic to discuss any debt advice

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

Please telephone for more information 0161 253 5000 or call in at the Reception.
_____________________________________________________________________

We would like to invite you to a Township Forum Meeting near you in each of Bury's six township areas. Come along, meet your local councillors ask questions and have your say! Their overall purpose is to promote better outcomes for the social, health, economic and environmental well being of residents. Township forums <http://www.bury.gov.uk/index.aspx?articl...>

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

Bury Metropolitan Borough Council

 Customer Contact Team

--------------------------------------------------------------------------

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Resources and Regulation

Should you need to speak to us regarding this, your reference is: 
2700276.

If you have any further questions about this issue please E-mail
[1][Bury Council request email] quoting your reference number.

Customer Contact Team
Bury Council

[2][IMG] [3]Receive your council tax bill by e-mail.
Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
[6][IMG] [7]Find out when we will empty your bins

--------------------------------------------------------------------------

We would like to invite you to a Township Forum Meeting near you in each
of Bury's six township areas. Come along, meet your local councillors ask
questions and have your say! Their overall purpose is to promote better
outcomes for the social, health, economic and environmental well being of
residents. [8]Township forums

-----------------------------------------------------------------
Why not visit our website www.bury.gov.uk

show quoted sections

Freedom Of Information Customer Support & Collections, Bury Metropolitan Borough Council

Hi  Pat James

                         Sincere  apologies with the delay in the reply to
your request. On looking initially further into the matter of you failing
to receive an acknowledgement or reply it looks like there has been a
serious issue on our system with your request. This has now been flagged
up by yourself and our ICT  Dept are investigating.

We will now try and get you a reply as possible but Andrew Eland who deals
with all these requests is back next week. I will ask him to process your
request as a matter of urgency and once again apologies for all this
inconvenience and delay.

 

Regards

 

Lynda Smith  |  Bury  Council  |  Customer  Support  &  Collections  | 
Admin  Team  Leader

 

From: [email address]
[mailto:[email address]]
Sent: 27 March 2017 15:40
To: Freedom Of Information Customer Support & Collections
Subject: Freedom of Information Request Council Tax and Benefits

 

     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 2700276 Recorded: 27/03/2017 15:39:43

Name/Business: Pat James
Address: 

Contact Number: , Mobile Phone: 

Email Address: [1][FOI #387305 email]

--------------------------------------------------------------------------

Freedom of Information Request for Customer Support and Collections

Teams selected: Council Tax and Benefits
Dear Bury Metropolitan Borough Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Bury Metropolitan Borough
Council's handling of my FOI request 'Bury - Council Tax Arrears'.

Failure to provide a response.

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[2]https://www.whatdotheyknow.com/request/b...

Yours faithfully,

Pat James

The request has been sent to the following departments: Resources and
Regulation

If you have any further questions about this issue please ring 5353, or
Email [3][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

--------------------------------------------------------------------------

References

Visible links
1. mailto:[FOI #387305 email]
2. https://www.whatdotheyknow.com/request/b...
3. mailto:[Bury Council request email]

Pat James (Account suspended)

Dear Freedom Of Information Customer Support & Collections, when are you going to deal with this matter?

Yours sincerely,

Pat James

Council Tax, Bury Metropolitan Borough Council

Please accept apologies for the delay in the reply to this request

 

The answers are as follows

 

Number of summons issued       £9981

 

Outstanding Council Tax               £1,538,887.33

 

Regards

 

Council Tax Section

 

 

From: [1][email address]
[[2]mailto:[email address]]
Sent: 03 February 2017 14:56
To: CEX-FOI Requests
Subject: Freedom of Information Request Resources and Regulation

 

     Customer Contact Team

--------------------------------------------------------------------------

Call details (Crm number): 2652182 Recorded: 03/02/2017 14:56:06

Name/Business: Pat James
Address: 

Contact Number: , Mobile Phone: 

Email Address: [3][FOI #387305 email]

--------------------------------------------------------------------------

Freedom of Information Request for Resources and Regulations

Teams selected: Financial Management
Dear Bury Metropolitan Borough Council, under the terms of the Freedom of
Information Act 2000, I require that you provide or direct me to the
following information from your Billing Authority Records:

1 the total number of Council Tax defaulters for the financial year
2015/2016 only;

2 the total value of outstanding Council Tax for the financial year
2015/2016 only.

The request has been sent to the following departments: Resources and
Regulation

If you have any further questions about this issue please ring 5353, or
Email [4][Bury Council request email] quoting the CRM reference
number. 

--------------------------------------------------------------------------

Yours faithfully
Customer Contact Team
Bury Council

show quoted sections

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