BSI standards in connection with Glass Systems Ltd

W. Williams made this Freedom of Information request to British Standards Institution
This authority is not subject to FOI law, so is not legally obliged to respond (details).


This request has been closed to new correspondence. Contact us if you think it should be reopened.

Waiting for an internal review by British Standards Institution of their handling of this request.

Dear British Standards Institution,

I am making a request for all the information to which I am
entitled to under the Freedom of Information Act,

1. If a member of the public contacts the BSI in regards to a complaint concerning a company that holds a BSI certificate, how long does it take for the BSI to make contact with the complainant?

2. Which BSI department handles the complaint and what is their contact details?

3. Does the BSI conduct site visits free of charge to visually inspect the quality/standard of a product in question?

[Extraneous material removed]

4. What official investigations are conducted by the BSI, following the company (Glass System Ltd. BSI registered and Greenway Home Improvements), [extraneous material removed] Confirmed by Greenway Home Improvements on the 15 March 2012?

I understand that under the FOI Act, I should be entitled to a response within 20 working days. I look forward to hearing from you in the near future.

Please note that your full reply to the above questions should sent by e-mail to the return address shown in the heading to this message. This is because both the request and its response are published for public scrutiny on the web site through which this request has been made.

Yours faithfully,

W. Williams

Dear British Standards Institution,

You, the BSI have not responed to my Freedom of Information request, regarding the BSI Standards.

You, the BSI were required by law to respond by the 17 April 2012.

I require an internal review concerning the BSI Standards in connection with Glass Systems Ltd.

Yours faithfully,

W. Williams

cservices, British Standards Institution

2 Attachments

Dear W Williams,

 

Thank you for your email.

 

Please be advised that I can find no record of an email sent from this
email address to [1][email address]

 

When and where did you send your email?

 

What information were you requesting?

 

BSI publishes and sells British Standards, which are intended as codes of
practice, and are used voluntarily. They do not have the same status as a
regulation or legal requirement.

 

Some standards a company may hold are enforced by BSI through testing
procedures or auditor visits, but most standards are self - declared, i.e.
the company works to the standard, and can put the standard number on
their paperwork. If a company are claiming to be working to a standard
and are not, then that is illegal under the Trades Description Act.

 

In most cases, if you have an issue with a product or service from a
company you have dealt with, I would advise you contact your local Trading
Standards Office through your Council. They would be the first point of
contact for any consumer complaint. Trading standards may recommend you
contact us, or may contact us on your behalf if they feel it appropriate
for BSI to be involved in the matter.

 

I trust I have answered your query, however please do not hesitate to
contact me for further information.

 

Regards,

 

Adam Drakard

 

Customer Services

_____________________________

 

 

BSI Standards Limited, registered in England number: 7864997

T: +44 (0)20 8996 9001

F: +44 (0)20 8996 7001

E: [2][email address]

W: [3]www.bsigroup.com

 

 

P Please consider the environment before printing this email

 

[4][IMG]

 

 

 

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Dear BSI,

The following are the questions submitted on 17 March 2012, through the public website, what do they know?

It read as follows:-

Dear British Standards Institution,

I am making a request for all the information to which I am
entitled to under the Freedom of Information Act,

1. If a member of the public contacts the BSI in regards to a complaint concerning a company that holds a BSI certificate, how long does it take for the BSI to make contact with the complainant?

2. Which BSI department handles the complaint and what is their contact details?

3. Does the BSI conduct site visits free of charge to visually inspect the quality/standard of a product in question?

[Extraneous information removed]

4. What official investigations are conducted by the BSI, following the company (Glass System Ltd. BSI registered and Greenway Home Improvements), [extraneous material removed]

Confirmed by Greenway Home Improvements on the 15 March 2012?

Please note that your full reply to the above questions should sent by e-mail to the return address shown in the heading to this message. This is because both the request and its response are this request has been made.

Yours sincerely,

W. Williams

cservices, British Standards Institution

2 Attachments

Dear Ms. W Williams,

 

Thank you for your email.

 

Please be advised that all of your queries are related to BSI Assurances
Limited, you have contacted BSI Standards Limited.

 

I have copied in BSI Assurances Limited customer service to this email.

 

They should be able to assist you with your enquiry.

 

Please do not hesitate to contact me for further information.

 

Regards,

 

Regards,

 

Adam Drakard

 

Customer Services

_____________________________

 

 

BSI Standards Limited, registered in England number: 7864997

T: +44 (0)20 8996 9001

F: +44 (0)20 8996 7001

E: [1][email address]

W: [2]www.bsigroup.com

 

 

P Please consider the environment before printing this email

 

[3][IMG]

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